Ken C.
Google
The hotel is strategically located in the heart of the city! Lots to do and easy to walk around Braga Street. Having said that, the hotel needs some series upgrade.
First, on a Friday afternoon, only two individuals were working at the front desk. Waiting for 30 minutes to check-in is not customer-focused.
Second, the rooms lack direction and guests could easily get lost. Perhaps posting clear signs so guests can find their way would be helpful.
Third, the carpet needs some serious TLC! It is dirty. Also, the gym is outdated and needs serious renovation. If the hotel is this busy…I wonder why so very little is used to repair and maintain the hotel.
Fourth, the bathroom in the room also needs a deep scrub…had mold in the shower and strong odor. The upholstery in the room needs cleaning and repair as there were many stains.
Lastly, be careful of their “free Wi-Fi”! My credit card company send me a fraudulent alert within 30 minutes of connecting! Someone stole my information and went e-shopping!
Yes, the building itself is beautiful and has a historical charm, but the negative experience is not good. Reading other’s comment makes me think that the hotel knows these issues, but has done nothing to address the problems.