Roman Radchenko
Google
I recently stayed at SB Hotels and had a mixed experience.
The location is excellent — truly central and convenient. The reception staff were extremely welcoming and helpful, which left a great first impression. The room itself was decent, though the furniture showed some signs of wear and tear. Housekeeping was consistent, with fresh linens, and overall, the service was very good.
One of the highlights advertised was the free spa access. We visited the spa twice — the first time was perfectly fine. However, during our second visit, I had a very unpleasant encounter. After briefly stepping out of the spa area and trying to return, a middle-aged male staff member rushed in and began shouting at me in Spanish. I don’t speak Spanish, but from what I gathered, I was not allowed to re-enter the spa once I had exited, and he seemed upset that water from my body was dripping on the floor.
Unfortunately, there were no instructions — in Spanish or English — regarding spa usage, and no mop or towel provided to dry off before re-entry. I found this interaction to be quite unprofessional and upsetting. When paying €150 per night for a four-star hotel, I expected a uniformly courteous experience across all staff, not just at reception.
This incident significantly impacted my overall impression of the hotel, which is unfortunate, considering the positive aspects.