Ehab Wali
Google
I recently had the opportunity to stay at this hotel, drawn in by its promise of a quiet location away from the city's hustle. Unfortunately, my experience did not align with these expectations.
I booked three rooms for eight days from July 19 to 27, including a suite for my family of six.
Upon arrival at 1:00 PM, we encountered a lack of assistance with our luggage, and our rooms were not ready until the official check-in time of 3:00 PM. While I understand the challenges of peak tourist seasons, the reception staff exhibited a noticeable lack of professionalism. There was no attempt to offer hospitality, such as a welcome drink or access to a waiting area.
Upon finally accessing the suite, I was dismayed to find that it did not resemble the images on the hotel’s website. The suite had several maintenance issues: a clogged sink, a non-functioning toilet flush, and an air conditioning unit that not only failed to cool but also emitted an unpleasant odor. Unfortunately, maintenance staff were unavailable due to the late hour, forcing us to wait.
Additionally, the behavior of the hotel staff was subpar. Morning housekeeping operations were disruptive, with excessive noise and commotion that made it difficult to enjoy a peaceful stay. Furthermore, I was surprised to find that the hotel charged fees for basic requests, such as electrical adapters and ice, which are typically complimentary at reputable establishments.
The lack of regard for customer comfort was evident when water service was interrupted for over four hours. When I approached the receptionist, Sarah, her response was dismissive and cold. The patronizing offer of two small bottles of water was unsatisfactory, particularly given the circumstances.
What was even more concerning was the management's apparent disregard for guest personal specifications. Upon our return, we discovered a bottle of alcoholic beverages placed in each room, despite the presence of children and our family's religious values. This oversight was both inconsiderate and inappropriate.
Lastly, the water in the shower was discolored, resembling rust, which raised significant health concerns.
In summary, my experience at this hotel was marked by a series of disappointments, from unprofessional staff to inadequate facilities and a lack of basic hospitality. I cannot recommend this establishment to prospective guests seeking a pleasant and respectful stay.