areeg1419
Google
The hotel itself is really nice, clean, comfortable, and worth the price. However, I was disappointed with the service, especially the cleaning; no one checks unless you ask, which is unusual for a 4-star hotel. Most of the staff were polite and kind, but I had a poor experience with the night shift team. When I arrived, they weren’t helpful at all. In other Barcelona hotels, staff were always understanding and flexible! even accepting a photo of my passport if it was packed away, or offering extra adapters without asking. Here, when I asked for an adapter, they simply didn’t care. What bothered me most was waiting at the lobby while one of the staff chatted casually with another guest instead of helping those in line. It felt unprofessional and disrespectful. The hotel is nice overall, but service matters a lot to me. Because of that, I wouldn’t stay here again, even though the property itself is lovely.