Daniel
Google
My husband and I stayed at this hotel on the evening of December 12 during our first trip to Italy. The facilities were fantastic, and we had a perfect night here!
Tragically, I carelessly left my wallet (with my passport inside) on the car roof when we checked out the next day. We didn’t notice until we reached our next stop, and we were absolutely panicked—losing the passport would have ruined our whole trip and left us stranded abroad. After a frantic search, we went back to the hotel for help, and the front desk ladies were incredibly kind and helpful.
They organized staff to search the hotel thoroughly, checked surveillance footage to confirm my mistake, and helped us contact the local police to file a report. Since we don’t speak Italian, they also acted as our translators and liaisons the entire time. While we were at the police station, we got a call from a local who’d found our wallet in a nearby village—and the hotel team immediately helped coordinate with him to get it back.
Thanks to their tireless efforts, we recovered the wallet and my passport, and got to continue our Italian adventure smoothly. The hotel’s service is truly exceptional, and the scenery here is stunning too. We can’t thank the staff enough for their professionalism and warmth—10/10 recommend!