Hotel Schweizerhof Luzern

My family of 4 stayed at Hotel Schweizerhof Luzern at the end of December. We began our 3 week trip here, and we didn’t want to leave! If you are visiting Lucerne (and you absolutely should!) you must stay at Hotel Schweizerhof! Our experience began months prior to our stay when I emailed Sébastien, Head Concierge, regarding questions I had involving tours and activities/events in the area. Sébastien could not have been more kind, helpful and attentive and made my planning for our trip that much easier. He was such a huge help! Once we arrived, we were struck by the beauty of this magnificent property! Our room was gorgeous with tremendous views of the Lake and the Alps. Every detail was attended to perfectly - the wonderful staff is always two steps ahead, there is nothing you could ever want for or desire - they simply anticipate every want or desire! A truly luxurious property with such a kind and caring staff that makes you feel like family. I cannot recommend this property enough and my family and I cannot wait to return! Thank you Hotel Schweizerhof for a beautiful stay!

I can wholeheartedly recommend this hotel to discerning travellers. I have some allergies and the hotel staff went above and beyond to get every detail right, ensuring that I had a comfortable stay. We were in Lucerne for a piano festival and the proximity to the concert hall was perfect walking distance. The breakfast buffet is hearty and plentiful, the staff are gracious and accommodating— with a special shout out to the head concierge, and Linda head of reservations— and basically every detail was well thought out and perfect. The rooms are spacious and the beds and fluffy duvets are very comfortable. The Hotel Schweizerhof combines the elegance of a stately hotel with ultramodern amenities, providing the modern traveller everything he or she could need or want. Thank you for a lovely stay!

Lovely place to stay. Awesome cake to arrive to on our honeymoon stay! Great bar too! Enjoyed talking with the bartender as well, he shared some great spots to eat!

5 star from beginning to end, not a fault could be found. A wonderful old hotel with all modern room features in a spacious room with the best views. All the staff were excellent and accomodating in every possible way. The Hotel fantastically decorated for the Christmas period added to the ambience. Great variety of dishes for breakfast with impeccable service from all on the floor. Thanks to all for a memorable stay.

We had the good fortune to stay at the Schweizerhof, Luzern during the last week of December. Right from the check-in process to our daily breakfasts, everything was perfect. The rooms are spacious with an amazing view of the lake. The fact that the hotel has been run by the same family till date ,reflects in the attitude of the hotel staff across all departments. They are extremely helpful, polite and great hosts in general. A special mention must be made about Mr.Sebastian and his team at the concierge desk. Amongst all the hotels we have stayed in Switzerland, The Schweizerhof, Luzern takes the prize. Hope to visit you’ll in the future!

The Best Hotel Experience of My Life Absolutely perfect pre-visit service! The staff went above and beyond to ask about all our special requirements and even offered to help us select the perfect pillows —something that’s often a pain point for me in hotels across Switzerland, France, Germany, and Italy, it is also included newspapers I would love to read (thank you!) Perfect check-in! The service was outstanding, with incredible attention to every member of my family. Their care and dedication made us feel truly valued. The rooms were immaculate, well equipped, and included thoughtful touches like a Dyson hairdryer. So everything was designed to make our stay as comfortable as possible. It genuinely felt like home, but with the luxury of having at least 10 people taking care of us! Breakfast was exceptional, offering a variety of high-quality options to start the day perfectly. Even after check-out, the thoughtful gestures continued, with water, chocolates, and personalized care waiting for us in the room. These small but meaningful details made our stay unforgettable. Thank you so much, Hotel Schweizerhof Luzern, for creating such a memorable experience!

Excellent hotel in the perfect location to everything. The staff goes above and beyond, good buffet, large rooms and hallways, and the best bathrooms you can find in any hotel. Highly recommend.

Beautiful, friendly hotel in an excellent location. Five minute walk from the train station and taxi boats, and right on the edge of old town. We had a room overlooking the water, and it was spacious and comfortable. The staff was very eager to help, and the concierge was so knowledgeable about the surrounding mountain peaks and hikes. Nice breakfast buffet. We hope to come back!

My wife and I stayed here for two nights as an added excursion with the Viking River Cruise. It is one of the most beautiful hotels we have ever stayed in. The charm, history, architecture, is second to none. It is beautifully decorated and located in the heart of old town Lucerne, across from the boat rides on Lake Lucerne. Easily accessible to everywhere you need to go. Did I mention the gorgeous view of the alps? Our room was very quiet and located on the 3rd floor. Our room was themed on the famous musician, Arturo Toscanini, who had stayed there. I believe all of the rooms are themed from famous people who had stayed there. The hallways are some of the longest you will ever see. Everything worked to perfection in the room and we were each provided a complimentary muffin in a small tin can that reflected the history and tradition of the hotel. Each night our room was turned down and each given a small piece of chocolate in a smaller tin can. Breakfast was included in our package and we were disappointed with it. You had the option of ordering off a menu, which we did. Still disappointed. However, we did have drinks in the bar one night with some friends and then had drinks outside the next afternoon overlooking the Lake. Priceless. The entire staff was polite, friendly, and warm. This extends from the front desk to the wait staff to the housekeeping staff. If and when we ever returned, this would be our spot.

The hotel was in a great location and the service was absolutely incredible. We were given drink tickets upon arrival since our room wasn't ready (didn't realize it wasn't for cocktails). The room was perfect. The bathroom may have been as big as the bed area. The treats left and door service chocolate was well received. There was some sort of conference going on so it was rather busy in the lobby at times, but service was never lacking. I'd definitely return!

Beautiful hotel located in a prime spot close to everything - including the lake. The employees were so nice & helpful. This is a historic hotel where each room is decorated based upon a previous guest that stayed there. We stayed here as part of a post Viking Rhine River cruise. Great choice Viking!

The nicest and most chic hotel we stayed in throughout 3 weeks in Europe. The employees gave the best customer service. The rooms are each themed and designed by famous musicians, artists and diplomats. We stayed in the Nik Kershaw Room. Morning breakfasts were exceptionally delicious. The hotel is graciously appointed but, prices correspond. High end at a high price.

This is by far my favorite new hotel. The staff is SO amazing, I don't know if I've ever experienced better customer service. They were friendly and attentive and made us feel so at home. The hotel and rooms are absolutely lovely. They're luxurious and comfortable and the view of the lake and mountains from our room was breathtaking. The location is also very convenient. We walked to everything. You have to stay here when visiting Lucerne, you will not be disappointed.

This is obviously one of the great hotels and locations in the world. The building itself is classy and elegant, with beautiful lakefront exposure. Of course the building is storied and historic, and a plaque outside the front entrance lets you know that the German composer Richard Wagner wrote some of Tristan and Isolde here. There is a big book in each room with special information on famous guests who have stayed in certain rooms, and your room will have a little shrine to that person. In my room stayed the tuba player for the Canadian Brass, so in my little shrine was a tuba mouthpiece he used, concert tickets for a concert that had taken place in Luzern, and a photo of the group. The customer service is impeccable. The lady who checked me in accompanied me all the way to my room (which was in another building, so you have to walk here and there, then an elevator, then through different doors...) and installed me comfortably before running off to let me relax after my flight. The room was very well appointed and had an extremely comfortable bed. Of course everything was very clean and high quality, including the soaps and linens. I didn't pay for this stay, but with a bit of sleuthing I found out that it cost around $560 a night. There is a beautiful ballroom where I played a concert that night, and it was decorated and lit beautifully for the Zaubersee festival. Afterwards I had a nice chablis at the bar, and a tasty turkey sandwich. There's great seating outside if the weather is nice. The only thing I could have done without was the cocktail-hour piano playing to a laptop accompaniment, that didn't quite fit the elegant vibe of the hotel. A lovely stay.

4.5 stars - the nicest of Luzern's historic hotels. Centrally located, and around 170 years old, each of the rooms are themed after a famous guest - our room, the Richard Wagner room, provided a beautiful view of the lake and mountains. Mediocre breakfast.

My family and I had dinner here during while passing through Lucerne. I enjoyed the shrimp cocktail with calypso sauce, and they kindly accommodated my request for fish rather than pork steak after our reservation. However, I found the service to be a bit slow. We found an ant in my sister's bread roll, and I found it embarrassing that my mom had to go up to the service counter to notify the waiters, rather than them coming to us. Also, there are a few too many flies here for a five-star hotel. In any case, our overall experience was still pleasant.

Me and my parents were once again in town, so I paid a visit to the Schweizerhof's Gault Millau-rated Restaurant Pavillon and enjoyed a dessert variation. The menu looks very safe, but the dessert menu looks far more interesting and is quite large! The head chef made me an expanded dessert plate, an exemplary example of the kitchen's varied patisserie, including: - Two kinds of chocolate mousse (good, but no Grand Cru) - Chocolate sorbet with rhubarb and raspberry coulis (very good!) - White chocolate brownie (a bit dry, but good) - Choux pastry - Panna Cotta with raspberry coulis (excellent!) - Mango semifreddo (wonderful taste) The restaurant offers suprisingly good value for money (for a five-star hotel in this location), since my dessert plate cost me just CHF 18.50. You can't order it from the dessert menu, but it can be arranged - just ask the waiter. If you want to really eat stunning haute patisserie in an equally luxurious atmosphere with even better service, then visit the Palace's Michelin-starred Restaurant Jasper. You can order a dessert variation there, too, but pastry chef Nicole Beckmanns sweet dreams are best enjoyed one-by-one. For more restaurant reviews and German photo reports, please visit: http://www.dessertblog.ch

We were in Lucerne for 2 days and 2 nights in November. My first impressions of the hotel were great. The lobby is beautiful and the staff was most helpful. We arrived before checking and the staff let us put our bags in a locked room until we could check in. The only two disappointments about this hotel were the room decor and the breakfast. We were in the "Tracy Chapman" room. Very randomly decorated and had her signature on the bathroom wall. Coming from the elegant lobby, it was quite weird. The size of the room was nice. There was plenty of room to stretch out. The breakfast was nothing special and the servers didnt seem to want to help us or bring us coffee. The location of this hotel is amazing! Right on the lake and close to all the shops and the train station. The bar staff was friendly and upbeat. Stayed November 2015

My stepmother was interned here during WW II, after a hair-raising escape from Austria and occupied Belgium. We started coming here in the 1960s, long after the establishment had been returned to its glory as one of the finest hotels in Switzerland. Today, it is one of the few places from childhood that has kept up its standards, even as Luzern has descended into tacky tourism on all sides. We always ask for a lakefront room. These are huge, with high ceilings and enormous windows. The amenities are what one would expect for the price. The room service is great, and the lobby bar serves fine champagnes. But having said all this, we still prefer to drive or take a boat to one of the more remote villages around the lake to find an anonymous gasthaus with a good, unassuming restaurant. And we almost never come here in summer, when the crowds overwhelm. It's too bad, because the lake still remains one of the world's most spectacular natural beauties.

If you have to think a little bit, unbelievable relaxing. And if it is just for a coffee.

Rare combination of ultra luxury and ultra friendly hotel. The staff here will go above and beyond to ensure your happiness. The bar and front staff have been here forever and have a lot to be proud about. Highly recommended!