Charles Biggs
Google
We recently stayed at this hotel and wanted to share our experience.
What We Really Liked
The standout feature of our stay was undoubtedly the exceptional service. Every staff member we encountered – from the front desk team to the bar service and dining room personnel – was consistently friendly and professional. Their warm hospitality truly made a difference in our overall experience.
The culinary offerings were another highlight. Whether we were dining in the restaurants or enjoying drinks at the bar, the quality of food and beverages was reliably excellent. Even more impressive was the prompt service – we never found ourselves waiting long for our orders, which we greatly appreciated.
Location-wise, this hotel couldn’t be better positioned. Situated right in the heart of the shopping district with easy access to the Bahnhof/Train Station, it’s incredibly convenient for both leisure and business travelers. We could walk to everything we needed, making our stay much more enjoyable and efficient.
What We Didn’t Like
Unfortunately, comfort issues significantly detracted from our experience. The hotel suffers from poor climate control – rooms were consistently stuffy and often uncomfortably warm due to inadequate HVAC or air conditioning systems. The lack of proper air circulation forced us to keep windows open for fresh air, which unfortunately meant dealing with constant street noise from trucks and buses throughout the night.
The bathroom design presents serious safety concerns. The bathtub is extremely narrow, slippery, and positioned quite high from the tile floor, making showering genuinely hazardous. I would strongly recommend the hotel consider replacing these tubs, installing walk-in showers, which would make the rooms much safer and more appealing to guests.
While the excellent service and prime location are definite draws, the comfort and safety issues prevent me from giving this hotel a higher rating. With some improvements to climate control and bathroom facilities, this could easily be a five-star experience