Arvind Sarangdhar
Google
I am writing to share my experience during my recent stay at your hotel, which lasted over 22 days. While there were several positive aspects, I feel it is important to bring to your attention some serious concerns that affected the overall quality of my stay.
Firstly, I would like to commend your housekeeping team for maintaining a high standard of room cleanliness and hygiene. The breakfast service was also consistently excellent and a highlight of my stay.
However, I was extremely disappointed with the behavior and attitude of the front desk staff. Throughout my stay, I encountered repeated instances of unprofessionalism and rudeness. Unfortunately, the staff at the front desk and room service lacked basic courtesy and communication skills, which made even routine interactions unpleasant. This level of service does not align with the standards one would expect from a reputable establishment.
I sincerely hope that hotel management takes this feedback seriously. The front desk is often the first and last point of contact for guests, and poor service in this area can significantly harm the reputation of your hotel, regardless of the quality of other services.
I trust you will look into this matter and take appropriate steps to ensure a better experience for future guests.
Thank you for your time and attention.