Hotel Secreto

Tucked away just off the main streets of downtown Isla Mujeres, Hotel Secreto is a true hidden gem. This secure, boutique hotel offers card-only access and a peaceful retreat from the island’s hustle and bustle. We stayed in a first-floor room with a private patio overlooking the pool and a partial view of the ocean. It featured a table, chairs, and a cozy lounging bed—the perfect spot to unwind. The pool was a nightly favorite for us, with just the right temperature to relax under the stars while listening to the gentle sound of ocean waves. We were even lucky enough to spot sea turtles nesting along the shore—truly unforgettable! The staff were friendly and helpful when approached, with small touches like opening the front door for us daily so we didn’t need to pull out our key card. The pool and rooftop bar attendants were also very kind and welcoming. While the hotel is quiet and restful, two small notes: the air fresheners used throughout are a bit strong, and the room could benefit from a ceiling or portable fan. That said, this hotel is an incredible value. The property is kept exclusive—only guests and rooftop bar patrons are allowed—which made it feel private and serene. We’ll absolutely be back when staying on the north end of the island. Highly recommended for couples or solo travelers seeking tranquility and charm.

We stayed at this hotel for two nights, and overall, we had a great experience. The staff were kind and helpful, the rooftop live music was a nice touch, and the cozy atmosphere made our stay even more enjoyable. We also appreciated the friendly guests and the relaxing vibe throughout the hotel. However, one thing I wouldn’t recommend is booking activities through the hotel. In terms of both price and convenience, it didn’t really work out for us. We booked a whale shark tour through the hotel and later wanted to check the photos taken during the activity. When we asked the hotel staff about them, communication with the third-party agent was quite poor (to be fair, the hotel acknowledged this and apologized). We asked about the photo pricing in advance, but they never gave us a clear answer. Later, the tour company and the agent came to the hotel, but they didn’t even show us the photos—they just Airdropped them to us and told us to pay $75. They said it was because they brought the photos to the hotel, which didn’t make much sense. We were already frustrated with the situation and told them, “We’ll just delete the photos—we don’t want them anymore.” But they said that wasn’t possible and then offered to lower the price. Honestly, it felt ridiculous. We later found out from other travelers who did the same tour that they received their photos by email and paid a different price. So, while I’d definitely recommend the hotel itself, I wouldn’t recommend booking tours through them. When we asked other guests, most said they had booked directly through tour companies, and there are many other options available nearby.

The location is excellent. An easy walk to all of Centro and Playa Norte. The pool scene is loud. Music blaring all afternoon and guests partying in the pool at 3am. one morning making it impossible to sleep and the staff/security obviously allows it. This is definitely not a tranquil property where you can relax in silence poolside or on your patio….at least not on the days we stayed there. Service is friendly, but it all feels scripted and rehearsed. The room lacks a soul. It's very stark. We expected a much different experienced considering the price and all the positive ratings. We can only assume it may just not be the hotel it once was.

Great little hotel! My husband and I spent 3 nights here on our honeymoon. We reserved an ocean view room and the room was spacious, comfortable, and extremely clean! The view was beautiful, the pool was fantastic, and the air conditioning was strong. The hotel staff was able to organize a car from the airport for us as well as a snorkeling trip which was helpful. Also, the rooftop bar is great, we wish we had spent more time up there! The only downside of this place is there is no room service or onsite restaurant, so you can't order breakfast to your room. But, it's so close to a bunch of great restaurants it wasn't really an issue.

We really enjoyed our stay at Hotel Secreto. The small, intimate atmosphere never felt crowded, and our second-floor ocean view room lived up to expectations. Our room was large and the bed was comfy. The hotel's location—just a short walk to town and Playa Norte but tucked away enough to stay peaceful—was ideal. The staff were consistently friendly and helpful.||The pool area was a definite plus; we always found chairs near the beach end, and the hotel’s beach was quiet, with no vendors and very few people. We also enjoyed the rooftop bar with live music in the evening. The only things that could have improved our stay were better humidity control in the rooms and a slightly warmer pool temperature.

When traveling, I like simple, understated and beautifully-designed hotels. I don’t like a “scene” and I don’t need to be fussed over. Just responded to upon request and left alone otherwise. When Ian Shrager introduced Morgan’s Hotel in New York City, it was a revelation. To find that kind of simple elegance on level of Isla Mujeres was a surprise and a true delight. The taxi pulled up in front of a beautiful, but unsigned modern building and let us out. I said “are you sure this is the Secreto?” He said yes, we walked up the steps and two women welcomed us to a simple but beautiful living room and sitting room area. Within one minute, I was in ny room, pleasantly large, simply designed with a large sitting area outside, looking out over the pool and beyond the pool to a beautiful, small private beach. The room had everything I needed, including small refrigerator and everything was perfect. Many restaurants are within walking distance and three days later, I hated to have to leave. I would not consider staying anywhere else in Cancun or Isla.

Hotel Secreto is the perfect hidden gem! The location is ideal - just a quick walk to downtown and Playa Norte - but still peaceful and relaxing. The pool has an amazing ocean view, and the rooftop bar is a must for sunsets, drinks, and live music. Our room was modern, clean, and well-equipped with a small fridge and daily bottled water. Plus, the staff was incredibly friendly and helpful. A perfect stay on Isla Mujeres, highly recommend!

Great location, quiet, set back just off the main street, 2 min walk. Very clean, rooms a perfect size with balconies facing the pool overlooking the ocean. There is an AC split in the room which definitely cools well, sometimes the humidity was a little higher than I desired hence the 4-star. Coffee machine in the room (nespresso) which they replenished daily, a mini fridge, and water. Oh, and they have a rooftop bar with live music on weekends and fabulous sunset viewing 😎 👌

We had dinner here. The drinks were light, the food was ok. But the view... priceless! We had the prosciutto (very good), nachos (ok), and guacamole (you can't go wrong with).

Everything about this hotel is amazing! Location- Great! Private and perfect for a nice romantic getaway. Customers service- Perfect! Family owned and they care about their customers which is exactly what you look for. Price- Honestly a steal for all of the great things this hotel has to offer. Hotel- AMAZING! Everything is clean, updated and it offers some perfect views. We loved everything about the rooms, pool and private beach. I really have zero complaints about this hotel. They are very accommodating and will help guide you through the island as well, if you have any questions on where to go or what to eat. My fiancé and I have already agreed to visit this hotel as often as we can. Can't wait to come back!

A perfect place for a hotel. It has a heated pool and their own beach which is not good for swimming. But wading is wonderful. A short walk around the corner and great snorkeling. We went off season in early September and barely anyone was there. Beautiful room with a view. The rooftop bar was the surprise. Gorgeous sunsets and reasonably priced drinks. Air conditioning and wifi. Walk to restaurants.

Booked a week to stay, there was an issue with our passports and we were not able to go. We tried to call the hotel multiple times and little did we know that they do not have anyone that answers calls... Any requests or issues have to be made through email. We tried to cancel our room and was told there was nothing they could do, they didn't even offer to move our stay to a later date. They did absolutely NOTHING to help us out or even listen to what we had to say... They made it impossible and gave no options to help out. We plan on going to Cancun as soon as we get our passport issue lined out but we will not be staying at this establishment. Please be aware before you book and make sure you send plenty of emails and leave yourself an out because of you don't you're SOL!

Beautiful hotel. Very private like it is your own place. Owned by family so customers are treated very nice. Let's keep it secret so we can come back soon

This hotel is truly stunning. We stayed in Fall 2020, and even with COVID-19 restrictions in place our stay was unbelievably perfect. The pool is among the best I've ever been in, and the ocean view is world class. The owner Scott was gracious and hospitable, with lots of local knowledge and recommendations. Will definitely be back next year.

Stayed here April 2019 and would definitely go back again. Everything about Hotel Secreto is excellent; in particular, the rooms, the pool, the beach, and the location. It is a bit secluded but not hard to get to and walkable from all of the hubbub of the north part of Isla Mujeres. The pool is quite nicely maintained, with underwater lights that change color at night, and situated in back of the hotel alongside the beach with a glass fence bordering it. The property is nicely landscaped with palm trees and there are wooden chaise loungers and a few umbrellas for guests. There are stairs leading down to the rustic and narrow beach. In contrast, the beaches on the northwest side of the island were crowd-laden and wide. You can actually walk from the beach along the northern shoreline to the other side of the island. The room has an outdoor, enclosed patio with a day bed and small table and chairs with a commanding view of the pool (from the third floor) and the beach, and there was always a breeze. Quite scenic! There is a workout room, but it was damp inside and the machines could use an update. Breakfast was brought to the room every morning including fruit, breads, juice and coffee. The hotel has a few gas-powered carts parked outside which you can rent (actually, they're more like riding mowers with canopies). The month of April is the start of the hot/humid weather, which we definitely experienced on the island, though the room was well-cooled.

Wow! We had a truly lovely time at Hotel Secreto. Our room was spacious, impeccably clean, and comfortable with an incredible balcony and view. The pool area was wonderful as well. The best part was how friendly and helpful everyone was, especially Sebastian at the front desk. From food & activity recommendations to arranging golf carts, on-site Covid tests, airport transfer- he made everything so easy. We had such a relaxing and enjoyable time and would certainly return.

This hotel was very lovely, very modern. The infinity pool out back overlooks a private beach. Scott, the owner, is very accommodating and kind. Helped in anyway he could by giving food and activity recommendations. The location of this hotel is only a block walk from the main strip to walk at night. Close to a plethora of restaurants, bars, and shops, but far enough to maintain the peace and tranquility at night. Thank you for a wonderful time!

This is truly an amazing hotel! All of the staff are very kind and accommodating. The rooms are clean and house keeping does a great job maintaining them. The owner, Scott, is very polite and gracious. Rojulio and Williams went above and beyond to make our recent stay the very best. I can't wait to come back and make this a regular destination.

Love everything about this hotel! Warm, friendly and helpful staff, peaceful, very clean and outstanding location. Pool goes out over a small private beach. If you want to get away and have an awesome time come here.

Have been to Isla twice and stayed at 3 different hotels and shhhh, the Secret One is the best one. If you are wanting some quiet sexy hotel private time, this secluded spot on the north end of Isla Mujeres will satisfy. Very peaceful and very sexy. Voted one of the 100 Sexiest Hotels in the World and featured on Conde Nast Traveler magazine as one of the Best New Hotels in the World, you will find yourself in tight, modern quarters with only 11 other rooms, a beautiful pool aimed at the ocean, and not a whole lot to do except relax and walk into town when you need more action. We were only able to have a sort of continental breakfast with great coffee and fruit and homemade muffins in the mornings, no lunches and dinners, though. If this is still the case, ask for the special list of all restaurants that deliver, so if you get distracted with the calm of the ocean or any other beautiful thing that may keep you from venturing out into the Island of Women, you at least will not starve to death from lack of nutrition.

Great boutique hotel in Isla Mujeres. We came for a wedding and were able to occupy most of the 12 suites with our friends. The staff is supper friendly and accommodating. They truly took care of us and tried to enhance our stay. This part of the island is a little windier, beware. Overall a great choice if you end up in Isla.