Hotel Servigroup Castilla

Both me and mum had a fabulous week. I can't fault the hotel. Everything was so clean, the staff were very friendly and helpful (thanks Jacqui for your assistance) and the dinner on the evening was delicious. I actually wish we had spent more days dining at the hotel than out on the strip as there was so much choice. We may consider booking via the website if we consider visiting again - and there's a very high chance of that. Thanks again for making it a lovely holiday.

Lovely quiet very clean hotel. Nice pool area and upper area accessed using room key. Reception staff were wonderful and tracked down a bag I left on the coach when I arrived and arranged with company for me to go and pick it up. Rooms are spotless. Lovely powerful waterfall shower. Room has electronic shutters that you can lower in evenings for extra privacy and block out any light. Room comes with a free safe also. Rooms cleaned every morning and new towels every day. It is close to several bars and is a short walk to the beach. Would definitely stay again and think the staff are its best selling point.

arrived home yesterday (09/09/2025) very very sad, as we had a fabulous 11 night stay half board at this lovely, spotlessley clean,chilled and laid back, kind and considerate staff, lovely cleaners who kept the room clean and shinning. The rain shower exceptional, the room and verranda exceptional with a nice view from our room of the pool.the staff on reception were kind, friendly and helpful, absolutely loved it.|the only thing we didnt like was the 7.30pm evening meal, that was too late for us, as we would never have our tea later than 6.00pm at home, but it wouldnt stop us going to this hotel again, we cannot wait to go back, fabulous. thank you for a lovely relaxing holiday, see you next year definetly

Great location between old & new town quiet at night too. Hotel reception very helpful rooms nice we were on the 8th floor overlooking the pool which got the sun later in the day. Pool nice & plenty of sunbeds you could also hire a towel €20euros which got refunded when returned. Breakfast ok but not a great choice for fruits, nuts, cereals or nice yogurts so basic for 4star imo but fine. Would return again so recommended.

First time visitors to Benidorm - watched reels and read reviews for weeks. I was dreading the worst….||On arrival 4 of us ages ranging from 20-70 pulled up at this impressive hotel. ||My worries weren’t about the hotel, but Benidorm itself.||The hotel check in was quick and efficient, the rooms were very clean with a great balcony. Jackie at reception was a gem - very friendly and knowledgeable. Jamie and the bar team were first class, and the singers in the evening were great.|Really friendly guests many of who have made repeat visits to this hotel. |Room was cleaned every day during our 4 nights which was fantastic. ||Very close to the main strip and around 20 min walk to the lovely old town, 10 mins to the beach.

A fantastic welcome, immaculately clean rooms, lovely food and quiet relaxing pool area. We arrived home today but will definitely be returning. The hotel is in a perfect position, close enough to the chaos of the Benidorm strip but far away enough to have some quiet time.

I stayed at this hotel for 3 nights in September, and the service I received was amazing. The man on reception (sorry, I can't remember his name) was so helpful, gave me directions to the bar I was meeting my friends in and even let me borrow his phone charger as I had left my adaptor plugged in at the airport. ||The room was absolutely spotless, with plenty of storage space, a good sized balcony and bathroom with a huge walk in shower. It had an electric blind with control panels on both sides of the bed - and was a complete blackout blind. ||My room was right next to the lift but I didn't hear it at all, and I am a light sleeper. I also didn't hear any noise from any other guests during my stay.||Breakfast was nice, a good selection of hot and cold food and drinks. ||The hotel is about 10 minutes walk from the strip but you can't hear it at all. ||I would definitely recommend this hotel.

This hotel was a real find.Small -sized hotel with heated swimming pool.Ample sunbeds-no scrambling to grab one before someone else's towel had bagged it!Heated pool, never full, often in it alone! We were full board,food excellent,restaurant staff cheerful and helpful.Reception very good,particularly the manager (?)Jackie. Our room maid was excellent-room cleaned early every day-unheard of! If you want to be on the sea front this is not the hotel for you but it is in a nice quiet location,with supermarkets nearby.And the persiana blackout blinds in our room were a real boon. Fellow holiday makers were,like us mostly baby-boomers with a sprinkling of 30-50 year olds,and no children(although not classified as adult only the hotel points out there are few if any facilities for children).This made our time in the hotel much more restful and soothing,particularly at meal times,when one recalls little Johnny or Mary kicking off with primal screaming at breakfast or dinner times! I understand that 80% of the hotel's customers are repeat business.This is hardly surprising. We hope to be one of those repeaters again next year.