Hotel Servigroup Venus

Absolutely 1st class, the staff are amazing, food is a very high standard, and the rooms are lovely. This is hotel is a credit to the group, everything about it is exceptional, I arrived late evening on Christmas eve and the staff had put up a meal for me, salad cold meet and cheese, orange juice and water, I was blown away by the kindness and thoughtfulness of the staff And it only gets better, great entertainment and lovely surroundings, bedrooms are immaculate and again the staff are amazing, just a short stroll from the beach too. I rarely give 5 stars but this hotel deserves every one, I have a few days left but I cannot complain about one thing apart from me putting on 2 stone with the delicious food. Really is worth every penny and so pleased I booked here. To the management and staff you really are exceptional, I stay in a LOT of hotels and you are better overall than some 5 star hotels I have stayed in Thank you

Stayed for 7 nights in October. Check in was swift and efficient and we got our room early which was great. We stayed half board and it was buffet each time. Breakfast was good with lots of English items, yoghurt and continental. More tea/coffee machines would be great as there can be a queue. Evening meal was good and something to suit everyone, drink orders are taken then paid when you leave the restaurant. Room was nice and clean, spacious bathroom, safe and fridge. Lovely size balcony as we were on the corner but opposite jokers and the noise is a lot and continues to the wee hours- triple glazing would be great! Pool was lovely and always spare sun loungers. Staff were fantastic and couldn’t be happier to help and friendly. |We had a great trip and would return but stay further away from the jokers bar.

Great location near the strip and short walk to the beach. Lovely hotel and staff. Pool area was excellent as was the restaurant and food. Rooms were very small and walls were very thin, no sound proofing at all. Beds extremely comfy and powerful shower. Free fridge and safe were a bonus.

As the title says, the Venus is a good hotel but there are a few issues that concerned us. Firstly, the good bits. The reception was great, always helpful and friendly. The staff are fantastic people, always a smile on their faces. The cleaning staff deserve a mention because the hotel is spotless - everywhere!|Now the not as good bits. The dinning room at times was a bit manic - long queues for the tea and coffee machines (the longest that I counted was 11 people) This could easily be rectified by the addition of a couple extra machines.|Also, at times there were similar queues for the main buffet, not a good experience.|A few more staff in the dinning would certainly help because the staff there really do work hard. The food choice is good and should suit most people, but on a few occasions the pork and chicken was undercooked (not just pink, but actual blood visible)|Our final dislike (gripe would be too strong a word) is the Swinging, saloon style bathroom door. The door offer very little privacy even though it is opaque - there is a 15mm gap all the way round and the jamb is made of stainless steel, which acts like a mirror. I don't know if all servi group hotels have this door.|So overall its a good hotel, in a great position. This was our second visit and we will go there again

We have spent our second year in the Venus and as usual it has been superb. Today we have had our five course Christmas 🎄 lunch which absolutely delicious 😋 the staff really put on a show and they know how to look after you. If you are unsure about where to stay i would recommend the Venus as a great place. Merry Christmas 🎅

We have been to Benidorm multiple times and continue to come at least 5 times a year. We have stayed at many hotels and have paid a lot more money than we did for this stay at the Venus so we arrived not expecting much more than a clean bed, shower and a great location. Well, we were so pleasantly surprised! Super hotel, spotlessly clean, well maintained and run by the most friendly and helpful staff. No charge for the safety deposit box which I don't think we've had free anywhere else. Excellent breakfast, we only did B&B so can't comment on the lunch and dinner. The only negative is that smoking is permitted on the balconies, which was horrible as when we had our door open our room would smell of the smoke that was blowing in from the people smoking on the balconies of the adjacent rooms. |We booked again for March whilst waiting for our transfer coach on Sunday, can't wait to come back.

I had a wonderful stay at this hotel. The staff were absolutely lovely – friendly. The room was clean, comfortable, and the location was ideal for exploring the area. I’d definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay. I’ll certainly be returning!

Given 3 stars for a 3 star hotel first it is truly a spotless hotel staff are lovely but the issues for me are the food wasn’t as good as I had been told breakfast ok lean bacon but the dinner at night not so good I tried fish one night but it was raw in the middle the paella on once and it was a meat one the hot pasta was one choice and was always looking dry ice cream machine ran out several times and slow on replenishing dishes . The bar staff are lovely friendly but the measures were poor and I tried a pina colada cocktail and it looked and tasted just of pineapple juice and for eight euros was absolute rubbish!