Hotel Sevilla

A unique design experience - let yourself drown in beauty and peacefulness just steps away from the bustling market of Merida and its beautiful cathedral square. Clearly, some teething problems remain (reception may be vacant for minutes, new staff may not know where rooms are, service may not be fastest or bring everything at once). Note, historic convent rooms tastefully modernised, but may not be 100% practical (e.g. no enclosed toilet, open to the rest of room; or open shutters will allow other guests - it never seems busy - to glance in). If I was owner, I would improve on the breakfast making it fully included (at these prices!), and make sure to offer specialty coffees (and improve current espresso machine). Still, lying in the morning at the generous pool beds under the palm tree is utter bliss….then to move on to lunch at the concrete mod bar

Didn’t stay here, but stopped by twice for lunch and cocktails. Geraldo was such an incredible host! He showed us the rooms, gave us a full tour and even showed our friends around when we suggested it to them. A truly stunning hotel and THE NICEST, most welcoming people! Had the Nicoise Salad, twice. Perfect lunch.

I was on holiday with my family in Mérida and had booked a New Year’s Eve 2025 dinner at Hotel Sevilla. We were a group of 8, traveling from Dubai, Luxembourg, Syria, and other places to reunite for our annual celebration. Just 15 minutes before our reservation, the hotel sent us a WhatsApp message (not even a phone call) informing us that our booking had been cancelled.||||When we called, the manager explained that the owners had decided to give priority to some last‑minute friends, leaving us without a table. When we expressed that this would ruin our family’s celebration, he laughed and told us we should “think about the people in Palestine who won’t be able to celebrate New Year.”||||This behavior is unacceptable and deeply unprofessional. Cancelling a confirmed reservation at the last minute, prioritizing personal acquaintances over paying guests, and mocking customers in distress is a huge red flag. If you value reliability, respect, and basic hospitality, I strongly advise avoiding this establishment.

It’s a good place, some things may can be improve. In other hotels, they have contacted me in advance to ask about my arrival time and other simple details, which really improves the overall service experience. Unfortunately, I didn’t have the opportunity to stay at my usual hotel because it was fully booked. This hotel is okay, but I would probably think twice before booking again.

Watch out!! Lousy customer service and a place not to step foot in. They canceled last minute our groups dinner on new years saying the owner decided to prioritize other guests after sharing menu and us confirming dishes and all. He even laughed that its not a big deal as it cant be worse than people dying in palestinian! What a joke of a new place. You have been advised & warned…

I highly discourage anyone from visiting this establishment. We had a party of 9 for New Year's, including family traveling from out of town, and they canceled our reservation just 20 minutes prior. To make matters worse, the staff made racist remarks and laughed at our situation. Their lack of professionalism and disrespectful behavior is unacceptable.

very bad experience today! they canceled our new years eve dinner with my family last minute while we were all dressed up and ready to get in the car. imagine the feeling. if this is not disastrous, what is

We loved everything about this place. Great location, private and quiet, great restaurant, bar and pool, and clean and comfortable rooms.