Jane R.
Yelp
I DO NOT RECOMMEND THIS PLACE. DO NOT LET THEM UPGRADE YOU TO THE MORE EXPENSIVE EXECUTIVE SUITES FOR VIEWS OF THE INLET - IT IS NOT TRUE! You will only get a few of the street! I booking the room as a special treat for my Mom, who was visiting from the lower 48 so I wanted something really special for her. I approached the front desk and spoke to the owner. Who could have simply apologized for the misunderstanding, and offer a round of drinks or something simple like refunding me the difference between the cost of the rooms. We were only a group of 4, and I was not expecting a free night stay, or free meals or anything like that. However the smallest gesture would have gone a very long way, but instead he accused me of making it up and lying!!
He said he doesn't want to have unhappy customers and would be happy to give us our money back if we would like to go somewhere else. However, this is not an option when you're traveling & hosting family from out of sate. We did not have the time in our scheduled to start calling other places to see who had availability that night. Also, the other options that I called before booking with Hotel Seward, were over $400 per night, per person so i guess he had the upper hand and he knew it. WOULD NOT RECOMMEND THIS PLACE. When I walked away I was even more insulted than when I first approached the front desk, as he kept saying that I was not told the upgrade had views. The other rooms seemed fine, so why would I upgrade if I didn't have a reason too?? He kept trying to say that booking on line was a problem, however i called and booked with them over the phone, i did not book on line. He was only coming up with excuses of how I booked wrong... miserable experience.