EJ M
Google
I would give this place a 1 except for the bartender in the little bar and the shuttle driver, both superstars, in particular the shuttle driver.||Let me assure you, my expectations were low from reading previous reviews and having to book a room with private bath (It was actually so small I used the shared one :)).||Started off decent, arrived around noon and didn’t really expect a room to be ready. Went to grab a bite and walk around town, was expecting a call, but never received one so headed back closer to advertised checkin time, New woman at des said they do not allow early check-in (it was 30 minutes prior to time) and shortly a “manager” came from somewhere. he told the woman to just give people rooms in the order they arrived, and some just will not get the room type they reserved, what is that? My wife and I just stared at each other.||We eventually got into our overly “cute” or “quaint” room as some put it, I call it very small, but I knew that going in. The TV was new and large, which was nice (had to throw a bone in there).||We went to a nice dinner and just kind of laughed everything off when we got back to our room, then the next day happened.||Left for a bit to get breakfast and look in some shops before heading back to catch our pre-arranged hotel shuttle to the cruise port, which we had booked for 10:00. I received a call from the front desk and the guy said he was sorry, but the shuttle couldn’t take us until hopefully 10:45. He told me they had a group that ended up being larger than planned and it would take several trips to get them there. Instead of offering to call a taxi company, he told me I would be better off calling for one, nice customer service! We went back to the hotel to try to figure out what to do. The guy had no answer to why I would get moved when I prearranged the shuttle and what made them more important than me. Understand I am a loyalty and status guy, so I understand programs, this place doesn’t nor should it have a loyalty program. I then asked him to see if the shuttle driver could take us in 10 minutes, he told me the shuttle driver was unavailable at the time.||So, being pretty proud of how I kept my cool during this whole experience with this hotel, I went back to the room to get our bags and figured I would try to get a taxi. One minute later my wife came back to the room and said she ran into the shuttle driver and he would be happy to take us now. Then when walking out with our bags, I was greeted by the cleaning crew asking if I was leaving the room. After the experience the day before of no rooms available and blah blah blah, everything just reeked of laziness and arrogance from the management down to the front desk staff, “we have the control”, not the guests.||So again, only as a last resort, and don’t get your hopes up.