Hotel Shattuck Plaza

This hotel gives first class service. It is wonderful that it has preserved and modernized this heritage hotel, located in the heart of downtown Berkeley and in walking distance to the campus. The staff were extraordinarily friendly and helpful. I was relieved to find that breakfast is ordered from a menu, and not one of those generic hotel buffet breakfasts. And the restaurant is quiet, which appeals to older guests such as myself. I have nothing negative to report about my happy experience at this hotel. Jim

Christopher the night concierge was amazing and went above and beyond for us. We had to arrive at 3am and he was so accommodating and exceptional. The room service was prompt and delicious, still nice and warm. We participated in the Thanksgiving buffet which was very good with a wide range of options. The entire staff was welcoming to our furry kids and very helpful with any question we had. The decor was beautiful and I love the kids check in station for those traveling with kids. We stayed in a suite and it was nice and spacious with a lot of natural light at the end of a very quiet hallway. I also really appreciated the shower slip-proof mat that was optional in our restroom- I am prone to falls and the shower can be a bit daunting for me when I travel.

Everything the other reviews say is right on. Elevators are old and small, some rooms can be small, noisy at night, there is a casualness about the staff which could have been more upscale proper, parking is a pain and it was a s show checking in with cars just stopped in the street with hazards on and no one to great you or help with bags. We were on our own checking in the night before Thanksgiving. All of this being said, our room was great and it was a nice hotel. And for what we paid sub $200 a night it was a great value. We stayed in a double bed room on the library side of the building in rm 320. Its furthest away from the elevators and a little quieter than say staying in the front of the building alongside Shattuck, but even then we still had plenty of street noise on the 3rd floor: homeless boom boxes going off at 1AM, street cleaning god knows when, garbage trucks, sirens, etc. it was not enough to say OMG, but it was enough to notice that you are not in Kansas anymore. Our room itself was fantastic replete with high ceilings, a two foot carve out where the TV sat which gave the room character and made it feel larger, and a bigger, albeit dirty, window, covered with heavy classic drapes . The room was decorated in a classy, east coast vibe reminiscent of the Langham in Pasadena where I like to stay. The bathrooms were on the smaller side with no bathtub and only a stand up shower but that didn’t bother me. Some have commented on smaller rooms and I get that. In walking down the hallway, I was able to just catch a glance into some of the other rooms getting cleaned and some looked no bigger than the king bed inside them - particularly the rooms in the front of the hotel along Shattuck. At check in, I did ask for a corner room, knowing that those rooms are usually largest. When none were available, the sweet front desk person looked up the square footage for me. Speaking of front desk and staff, they were super attentive and responsive. There are no comforters or blankets on the bed, just a thinner bed spread, so when I requested two blankets they brought up immediately. I also requested a second luggage stand which they also delivered timely . And lastly, I extended to a third night but on that third night our keys didn’t work. I called from the old school phone by the elevator and front desk staff brought up new keys to me and apologized for the inconvenience. One of the things I really appreciated was the daily room turn down and refesh. It is so nice to come back to a freshened up room without having to ask for it. And the individual who freshens your room will leave a card on the desk. I didn’t use the bar or restaurant except to order a late night kids meal around 9:30 which included 3 courses for $25. Ten dollar chicken tenders were not in the cards. But I appreciated the fact that kitchen was open till 10. And finally, for those considering the Graduate Hotel, I’ve stayed at both. The graduate has more of a bohemian vibe and the Shattuck is more worldly classy. The facilities are better at Shattuck: bathrooms, restaurants, room service, etc. Graduate is quieter and parking is better but the rooms are better at Shattuck. And overall my stay cheaper at Shattuck. Regardless, I’ll be choosing Shattuck again for my next visit to Berkeley.

This is the best hotel I have ever stayed at. The staff is always on it and friendly. Any issues I had were solved promptly. They had great communication with my family and I. The beds were comfy and the rooms were nice, spacious and clean. Each room has a keurig and nespresso. I highly recommend!

My stay was brief but I really enjoyed the size of the room. Bed was comfy (pillows were fluffy, which might turn people off). But I really enjoyed the service. Kyle was a great server in the restaurant, and Lily was extremely accommodating with our added requests for coffee, sweeteners, and a small pony. (She brought me the last one, so don't try requesting one. You snooze, you lose, people!) And both had a great sense of humor. Jacqui at the front desk was also wonderful. I wish I had more time to stay, but I do hope to return one day.

Had a fantastic stay at the Shattuck plaza. The room was very spacious and clean. The staff were all very nice and friendly. I got the pleasure to be helped by Danny. He definitely made me and my wife feel appreciated for coming. I will definitely be returning and recommending this home away rom home to everyone. Thank you to everyone here.

I’ve never written a google review but had to because of the lack of service. Especially at breakfast. You wait in line to be seated, when they opened late, then start to take everyone’s orders out of order. Made us wait for over 18 minutes to take our order while other people who walked in later were immediately helped. Made me not want to eat at all and ruined my morning. And the other day they said that their IT system was down so couldn’t serve breakfast. How do you not have an alternative plan for such a big hotel. So disappointed.

We had a wonderful stay at Shattuck Plaza for our anniversary and felt thoroughly spoiled... they were even thoughtful enough to provide pregnancy-friendly alcohol free champaign! The rooms are comfortable and luxurious, and the staff were exceptional (special thanks to Janea at the front desk for making us feel thoroughly welcome). We definitely hope to stay again in future!

This was our second stay at the hotel, which is a great location when attending events at Zellerbach Hall or Berkeley Rep. The rooms are small but nice, and the beds comfy. There is a restaurant on site, Zino's, and we tried it for both breakfast and dinner this last visit. Dinner was okay, though the service was pokey. A large party had been seated just after we arrived, and the waiter was distracted and unorganized. But breakfast was excellent, and our server (I wish I remembered her name!) was warm and professional. We will stay here again, (though maybe not for dinner.).

I went to NorCal in a heat wave. Which isn't the hotel's fault, except... I arrived and went to checkin and the person at the desk said it wasn't checkin time. It was 3:55pm; yes, I was 5 minutes early. I asked if they would message me when my room was ready. No they couldn't do that. So I waited in the very hot lobby until after 4... or whatever the actual checkin time might be. At 4:30 I looked up and there was a line 20 people deep trying to checkin. At 5pm the line was even longer so I gave up and stood in line... where it was even hotter than the table in the bar. Eventually one of the staff was offering glasses of ice water or cava to everyone in line which did help. By the time I got to the desk, I was dripping with sweat and I felt bad for the people working the front desk. I had already read the Yelp reviews and made sure I was not on the floors with poorly working AC. My room was lovely with good AC and a comfy bed, a fridge and great water pressure. WiFi was fine. The proximity to campus is good, just a short walk. But the area has definitely been hard hit lately with lots of closed storefronts. I did not order food from the onsite restaurant which had a limited menu. Overall the room was good. The lobby was sweltering. The staff were fine to great. But the price was too high for the area.

Just ok. I have stayed here twice. There has been a lame surprise both times. To start the historic hotel architecture is amazing and a stunning backdrop for a great bar. But the bed in the room was a double which was fine, but also not for deal for two people. The kitchen was "out of order" so don't look forward to room service. There was in decent in room coffee, otherwise it would have been a complete disaster. Location is excellent.

Due to life, I had to cancel, yet I was informed that in the tiny print, I can not ( even a month in advance).

Do not let the amazing website fool for you this hotel! It presents beautiful photos and nice rooms. This was definitely the worst hotel I have ever stayed at. Location is not great, no Wi-Fi in the entire hotel works, which means the TV have no Wi-Fi or anything to watch. Limited tv channels, blurry tv, ice machines do not work. One elevator worked for the entire hotel with made people wait and wait and WAIT. I called the front desk for the WiFi and tv issues which they replied they could give me free vouchers for food, but not fix the problem. I was in a corner room, which was very loud with my surrounding neighbors taking zoom calls all night all morning; slamming doors. Housekeeping never came and I called that request as well. The restaurant has very limited Mediterranean options, overpriced. The wine is $15 a glass. They did not have any grabbing options. They said it was closed at the time so in the morning you could not even get anything at the hotel. The Starbucks is advertise as being in the hotel, but it is not have to walk all the way around the block. The room was tiny, the smallest room I have ever been in and I booked a deluxe.... I will not be back- save yourself and book at the Doubletree Marina. I will be going there for all bookings from now on.

Cute hotel, good for events and the inside is very fancy. Room rates are fair for the proximity to campus.

Clean, safe, convenient. Responsive staff. Easy area to walk in. A nice stay. The next time I need to be in Oakland, I will certainly consider the Hotel Shattuck.

solidly average. coffee maker non functional. house keeping uncertain. valet parking expensive and sometimes absent. room clean. bar nice.

Really was excited to stay here but won't be coming back. So many problems and we only stayed one night. On a good note, the hotel is pretty and the room was nice and clean. Hard to valet as they only have about 5 spots so had to circle around many times in order to park. The 3rd & 4th floor apparently doesn't have great air conditioning so our room was a hot box. By the time we left at 9:30 am, my one year old son's hair was soaked from sweating. Our bedroom was locked when first arriving. Our keys didn't work the night we stayed, had to go downstairs twice and get escorted into our room. And woke up to homeless screaming from 6-7 am. So, wouldn't recommend. Definitely staying at the Claremont next time.

The room was not cleaned or made up daily. Used wet towels not replaced Coffee cups left unwashed. Coffee pods not replaced. Street noise is loud. First suite we were given had bathroom with a small pedestal sink and no countertops. Totally unusable. We will not be staying here again. An Airbnb has more amenities and service. You get better service in an economy hotel. Do not waste your money. Staff was nice but still using COvid as an excuse for lack f cleaning ,,

Second time staying. Location is great for shows at the Greek. Rooms are decent size, always spotless. Bar is great for before concert drinks. What sets this place apart though are the employees. So helpful. So NICE! Have actual conversations with them and they are always good for recommendations.

The hotel itself is fairly nice and the staff is friendly. The neighborhood around the hotel and the lack of noise insulation makes the stay not worth it. The hotel is close to campus but downtown Berkeley is so noisy and run down. At all hours of the night, buses, trucks, and homeless are making incredible amounts of noise. Because the AC doesn't work, the hotel installed window units which exacerbates the noise. It's impossible to get a good night sleep. Also, the pull out sofa mattress is unusable. It's no pads, all springs so don't think about using it for kids. Save your money and go somewhere off Shattuck that has actual insulation. Also, the bartenders aren't very friendly.

I've already directly emailed the hotel so I'm not going to rehash my issues in detail here. I should have read other Yelp reviews before I booked. Main complaint - I was just there in August. There was a known AC problem on the 4th floor as detailed in other Yelp reviews but they still booked me there with no alert. Miserable the first night. The second night I pleaded for a portable fan. Check in system on first day was down. I went away for 3.5 hours and it was still down when I returned but they did at least check me in manually. I agree bar drinks are too expensive. I agree the food spices don't work for everyone. I agree the valet parking is too expensive. But I also rated it three stars because there were some positives. The staff were nice and tried really hard but they need more proactive customer service training to resolve issues. I personally liked my room and didn't mind the size. The room was spotless and the bed comfortable. Great walkability for campus and the surrounding areas. I noticed on their corporate website they are looking to fill some management positions. Hope they fill them soon and can turn this hotel around.

I had a terrible experience at Hotel Shattuck Plaza in Berkeley. My room had bugs, was filthy, and had a terrible smell. Despite this, the customer service was rude and unhelpful. If you book a room here, you'll regret it. Stay away

If I could give zero star, I will give a zero star. First, the door key consistently doesn't work. Second, there are bed bugs in my bed. I talked to the employees three four times ab this issue. Nobody ever apologized. I asked twice the manager to call me twice. Nobody called me, or give me any explanation or support. Or any refund. During this process, I had been very nice and patient. However, seems like they choose to ignore the situation because I was nice. Very disappointed by this hotel's service.

Beautiful hotel inside, but no on site parking. Nor is there a valet option. I was a little nervous because there is a parking garage across the street where I was told I could park, but it was dark and in the evening. All women know to avoid parking garages when traveling alone, but my only other option was the street, which was dirty, smelly, and had lots of unhoused. Completely unsafe. I was on the fourth floor (near the top) and there was still a lot of street noise. I wouldn't recommend this place for sensitive sleepers. Also, my room was across from the elevator bank and there was quite a bit of light that came in through underneath the door. The hotel itself is very nice - updated rooms and chic decor throughout. Would have loved a more substantial comforter on the bed, but I understand this is personal preference. Bottom line - an ok stay. Just a little concerning area. Not sure if this is something pervasive in Berkeley because this was my first trip. But, I'll definitely be more careful to book only where there is a valet.

I had a 2 night stay at this hotel and I'm surprised at some of the unfavorable reviews I read about the following: - cleanliness: my room was very clean, bed was comfortable and bathroom was in good condition - sketchy area: it's in the heart of downtown Berkeley which is not sketchy. The main streets are well lit, safe and lots of pedestrians around. Yes, there are unhoused people on the streets but no worse than downtown San Francisco or any other major west coast city - customer service: my check in and check out experience was courteous, helpful and efficient I enjoyed my stay at the hotel and it gave me a good opportunity to explore downtown Berkeley. It was a great alternative to paying $800+ per night hotel prices in San Francisco because there was a major conference in town. My travel to the hotel was a short ride (22 mins) on BART's red line from SF's Embarcadero or Montgomery Street stations to Downtown Berkeley station. The hotel is then just a 100 yard walk heading south from the station.

You're offered a variety of room categories when you get to the booking page of the Shattuck Plaza hotel website -- including the Superior King Bedroom: "Our Superior King rooms are located on the top floors and feature views of Berkeley, Oakland Hills, or the San Francisco Bay... high-floor location, with views." The key photo is of a grandly-proportioned room from which you can see an expansive view out of the two large windows. Don't be fooled. I didn't give it a second thought when I checked in and the woman at the front desk started extolling the quietness of the room I'd been assigned. Indeed, I would soon discover I couldn't hear any outside noise over the constant, unstoppable motor of the air conditioner mounted on the wall. The room was also about half the size of the sample featured on the website -- and through its single window I had a perfect brick wall view of another arm of the hotel. Nothing expansive here. From the rooms our family was assigned, one quickly discovers there's little correlation between a guest's reserved room category and the room one is actually assigned. Front desk staff have been instructed to talk up the benefit of having accommodation that DOESN'T look out onto the street and beyond. Yet there's not actually much noise in this very depressed stretch of downtown Berkeley -- which brings me to my other chief warning about staying at the Hotel Shattuck Plaza. The majority frontage is along a shabby block of Shattuck Avenue in which the building's retail space is all vacant and has become a sidewalk sleeping space for members of Berkeley's unhoused population. While this never-again Shattuck Plaza guest understands the property's downtrodden location is not of its own making, the deceptive marketing of the accommodation is. Best to avoid.

Pros: + Beautiful lobby, offering your eyes a break from the chaos of Shattuck + Nice staff + Free use of Showtime on the TV + I really like the Elemis bath and body products, they have the loveliest clean scent + The food from Zino was really good (the lamb at dinner was superb and the morning avocado toast was perfect) + Peloton + Nice and big windows that let in great sunlight Cons: - Hallway decor/design is so busy, it feels stuffy and you can hear the floorboards creak as you walk - The fitness room was so tiny. Three people in the gym (only two working out) was already too hot and not smelling good enough to deter me from working out until it was clear an hour later. -Our room was right off the street, so it was quite noisy. - The walls are thin. You can hear the hallway when in the room & can hear people's room conversations while in the hallways. - The AC Unit was so loud - The mini fridge has a clear door and the inside emits a blue light that was so bothersome while trying to sleep, we to drape a jacket over it to get to sleep. I probably won't be back to stay. But will be back to try the restaurant in person, as a date night since we got it delivered.

My King Deluxe room was clean and had all the bare necessities. I liked that my floor had a water tank/water filter so I didn't need to go out to buy bottled water -- I just could refill my water bottle. The only thing the room was missing was a fridge.

The rooms are basic and not worth the price. No service. My room had one thin blanket and i was very cold at night. One hand towel. Elevator sound right in my room going up and down. They promised (at 8 am) to move me when i return from work but the room was not ready (8pm) and they had no one to help me move. I asked for two blankets and they brought one with a huge hole. Stingy! I would not stay here again. Don't be fooled by the lobby- the rooms are low level and the staff couldn't care less.

I have stayed here on 2 occasions on work visits associated with the university. The booking was not straightforward and their answering service is not well informed. This created a lot of prolonged billing issues for me. I experienced an issue with the condition of the hotel. I am allergic to mold and had a reaction here. Even with allergy medicine, I had a runny nose, itchy sinuses, and cough. I usually take allergy meds when traveling, but rarely ever have any symptoms while medicated. My symptoms stopped right away after leaving the hotel. It was hard for me to get a good night's rest. They probably do not do regular duct cleaning and it is an old building so the mold could be coming from multiple sources (not just the air ducts). The staff were really considerate and friendly though. I needed a razor and they gave me one. Check in was very easy.

This was my first time in Berkeley and my husband and I wanted to be in a boutique/local hotel in a great location. Shattuck exceeded our expectations. My favorite part of the hotel was the beautiful lobby bar. It was stunning - I loved the aesthetic! There was also a musician performing that added to the ambiance. The rooms were clean and our cleaning staff, Lisabeth was so kind and hospitable. I would definitely recommend this spot!

Hotel Shattuck is a top-notch establishment, and as Tony the doorman, I can vouch for its excellence. I'm always eager to assist guests with their luggage and ensure their stay starts on a positive note. Speaking of exceptional service, Kris and Kendra, also known as the black ponchantas with stunning hair, add a touch of warmth and friendliness that enhances the overall experience. The bar tending staff is equally fantastic, crafting delicious drinks that guests adore. Moreover, the hotel's rooms are impeccably clean and meet the highest standards of a four-star establishment, providing comfort and relaxation for all visitors. A stay at Hotel Shattuck is a delightful experience that blends exceptional service, welcoming staff, and comfortable accommodations, making it a standout choice for any traveler.

As I write this I am in the hotel lobby bathroom at 5am. To say the least, I am disappointed with this hotel. Plumbing issues and poor air conditioning in room 445 during hot August are making this a miserable experience. Front desk says They are full and not sure if the only other 2 rooms available will be any better. I don't have time for any of this. Since I paid through Expedia they can't give me my money back. I want to go home now. Will never book here again. I travel all the time and this is the first time I have felt compelled and encouraged by the hotel front desk to write a review.

I needed to change rooms a few times due to AC issues and outside construction noise that woke me up at 5am. I've been to 4-5 stars hotels and this is not one of them. Save yourself the stress especially if you are staying for work and need rest after. Avoid at all costs.

I booked/paid for a room through a third party, upon arrival they asked for my card and proceeded to double charge me the full cost and have yet to refund my money after talking to them several times. I did enjoy the location of this particular hotel however the reality is the rooms are overpriced and smaller in comparison to the basic quality standards of most lower class, less costly hotels.In effort to improve the room atmosphere they tossed way with the small microwave and mini fridge creating an obvious inconvenience in addition to being excessively overcharged.

Customer service is very bad, and the location is surrounded by homelessness. I booked this hotel and canceled it due to a medical emergency. The manager assured me I would get charged only one night, but the night auditor charged my entire stay $974 even though I did not use the reservation and stated, "I make decisions here." They are so unprofessional.

Gayle and I stayed here a couple of weeks ago, in conjunction with seeing "Wintertime" at Berkeley Rep. It was great to see live theater again, albeit within reduced capacity seating and the audience in masks. It was also nice to walk from our Hotel to the Roda Theater and back, while having our car safely parked in the nearby City Garage. Our only quibble was that breakfast service was confusing both in terms of elevator signage and incorrect information provided by the very nice person who checked us in. My current understanding is that breakfast is not complimentary, and consists of a "grab and go" option during weekdays and restaurant service on weekends. The room was very nice and comfortable. We got the top floor and with a really nice view of the bay. There was plenty of room to sit, relax, and sleep. The shower water was hot and strong and the Wi-Fi did the job. The only odd thing was a small bathroom that included a mirror directly across from the toilet. The Zino bar was a highlight. We stopped by for a drink after check-in on Thursday and then with family after dinner (La Marcha). The bartender was great, which really added to the ambiance of any already great thirst parlor area. I'm sure we'll be back as we remain Berkeley Rep season ticket holders, even though we've moved to the Carson City, NV area. However, with the recent opening of the nearby Marriott Residence Inn, we wonder how the Hotel Shattuck's business offerings will change in a Downtown area where there's traditionally been fairly little accommodation competition. Tip: If you're checking out on Sunday and find the nearby City garage closed, Hotel Staff has a key and a way for you to get out. Q

Meh... I expected more for the price. I called the day before arrival to let them know we would be checking in late. Asked if we could have a cot since no double bed rooms available. I was told "no problem". When we arrived, we were told we could not get a rollaway because housekeeping leaves at 10pm! And no way to get a rollaway with them gone?!? They offered us blankets so my 18 yo son could sleep on the floor? And... there was a pubic hair in one of the towels when we arrived ;( Overall, not impressed. Not worth the money. Will be at the bottom of my list for the next 4 years when my son goes to Cal.

This is not a 4 star hotel. Everything in our room was dusty, the sliding door to the bathroom came off the hinge, the toilet Handel was about to fall off, the shower gel was empty. We asked for an extra cot & didn't need it so the following day we asked for them to remove it. We called 2x yet no one came & it ended up being in the room the rest of our trip. We also asked for housecleaning 2x and they never came to clean our room. You could hear sirens outside & every car that drove by because the window was broken & had a slight crack in it preventing it from shutting fully. When entering the lobby there were flies circling , that should have been our sign to find a different place to stay. We really wanted to like the hotel. Especially since our friends friend is the manager. Extremely disappointed, Becky Lew

Checked in while a woman complained out loud in the lobby that the service sucked and her room hadn't been cleaned and she was thinking about checking out. Bar service was super slow. Keys didn't work and got woken up by security/maintenance looking for smoke - and that just my first night. Let's see how the rest of the week goes.

I have stayed here many times over the past decade. However, this was such a bad experience that I will not go back. I was informed during check in that you had to request housekeeping services during your stay. That's fine. Every day I asked for housekeeping. They did not show up once. On the second evening I was there, since housekeeping didn't come, I asked if I could get additional towels. I was told "yes, someone would bring them right up." They didn't. I will not be back.

WARNING: PLEASE READ The manager of the hotel is the worst person to ever manage a hotel and this is the reason why: I had a package delivered to the hotel, the front desk person ensured me it would be at the front desk for a guest at check out. He assured me that he would leave the package at the front desk and he would deliver it personally to the other guest. Of course this did not happen, I spoke with the front desk person and he told me he forgot even though the package had the guest name at the front where he was seated. The front desk person said "well it happens, I was busy, sorry, you good" NO, I was not "good" so of course I spoke with the manager and he was even more useless. His comment echoed his silly employee "well what do you want me to do about it" I said you should pay for shipping because this package was important. His comment is the reason why I am writing this review. He just said "why would I take responsibility, it's your package" Well then the employee should have just said he couldn't do it and we would have shipped it but they took no responsibility. I liked this hotel and have booked here a few times but no more unless there is new management. Be warned that the manager and the young front desk just don't care.

Terrible service experience staying at Hotel Shattuck Plaza. On first two days, no cleaning rooms until late evening after making 6-7 times requests throughout the day. No towels for all day. Zino food is good, but service is terrible. Staffs do not simply care. I think hotel management did not train their staffs on how to provide good service and how to become more customer centric.

We stayed here for a few nights with a bunch of relatives and we weren't disappointed. We even extended a room an additional night and the staff was nice enough to price match a rate we saw online as opposed to the rate they had quoted us. The rooms are decently sized. Its super close to lots of restaurants, the BART and the Berkeley campus. The hotel is old and historic. The place has a great ambiance to it. The lobby bar is great, bartender was friendly and made us delicious drinks. The beds are comfy, room was a little small but not uncomfortable. Bathroom had limited counterspace, but I didn't have an issue with it. Street parking was always easy to find. When we had to pay for parking the app was an easy download and meters were over at 6. Theres a Walgreens right on the corner so if we ever ran out of something, (like my brother running out of toothpaste) we were able to get it without a hassle. If we have to come back to the Berkeley area, I would definitely consider staying here again.

TL;DR - be prepared for unannounced loud, late-night events with no help or compassion from staff. I am appalled at the horrible service given by front desk staff member Kiera. I checked in with her multiple times about a loud event the hotel was hosting with a full band and drum kit late into the night. After promising the event would end at 9:30, and then at 11 (though each time it continued), I called at 11:30 to ask staff to check in with the event. Kiera put me on hold for 20 minutes with no intention of picking up. I came downstairs to see her chatting with other staff, and she promptly left and refused to help. The event finally ended after midnight, 2 hours after hotel "quiet hours" and 2.5 hours after Kiera told me it would end initially. I am mortified that the Shattuck Plaza Hotel would host an event so loud and so disruptive to guests late into the night, and when the event refused to end on time, to have a staff member like Kiera be unhelpful and condescending. I am particularly appalled that I was put on hold by Kiera for over 20 minutes with no intention of assisting me -- I have never experienced this at a hotel before, and am shocked that a guest would be disregarded this blatantly by a staff member. I will not be returning, and would not recommend this hotel to anyone. Ps - management provides their emails, but they block emails from any external address. That should tell you enough.

I checked in on April 10th for a seven night stay. Chris the manager, told me I couldn't apply my AARP benefit (a 20% discount) to the bill because it was too late in the reservation process(What was that about?) He then asked me for my credit card 'in case of incidental damage in the room.' I am a 73 year old woman not Axl Rose. The air conditioning in my room never went off the first or second night when I explained to Tiffany on the third day it was taken care of swiftly without haste. There was only one employee who listened and seemed to care and her name was Tiffany not Chris nor Kendra who when I showed her my reservation receipt which stated 20% off the first two nights she said she couldn't do it.....What's up with a promise and not the reality. Never-Never Again!!! Linda L.

I'm so upset and disappointed with this place! I literally booked a room for Valentine's Day but unfortunately tested positive for COVID and called them to cancel my reservation but they denied me a refund. I completely understand that when I paid for the hotel stay it was non refundable but this is an unfortunate circumstance! I tried talking to the front desk manager which was the person who answered when I originally called and asked if she could at least give me a credit so I can stay in the future so it's not a total loss and she didn't even want to help at all or care for that matter. She had zero empathy and honesty could care less about keeping my money without providing a service!

This is a safe, very clean and historically stunning hotel in the middle of downtown Berkeley within walking distance of restaurants, Trader Joes, and BART. The staff are so kind and helpful and take great pride in booking a comfy stay for families of the college students as well as locals. I booked a stay for my son coming in from Vietnam, ( I live down the street) and Nikita (spelling?) was amazing. Not just amazing but professionally and efficiently amazing. She modified my reservation, assured me of the location of the room, and went above and beyond. This is my first experience with The Hotel Shattuck Plaza and I must say it was a great one. Thanks Nikita!

Worst value for money. Would not recommend. Hotel is in a totally sketchy neighborhood, the hotel itself is extremely run down and tired. Upon check in and getting to our room we noticed that although the sheets had been changed and we had fresh towels, the room had not been cleaned more than a quick vacuum and wipe down of the bathroom. So many issues to list - walked into the room and noticed a dirty fork on the floor, the bathroom door was broken and never fixed properly (although we had a maintenance man in our room for about an hour), there was an unknown substance on light switches, walls and glass (chunky, brown, sticky) - no possible way cleaning crew didn't see it (assuming there was a cleaning crew). Cups for coffee maker not individually wrapped and were actually dirty, the shower (not tub/shower combo as described on website) was TINY - we had to turn off the water and open the shower door in order to wash, as you actually couldn't bend over or move around once the shower door was closed. The worst part about all of our is that they completely price-gauged during busy weekend (almost FIVE TIMES more than what is charged on any other weekend). When these issues were brought to the hotel's attention they just ignored us (other than sending the maintenance man to fix the door that he admitted needed to be removed and replaced - so never fixed). Overall horrible experience and will never visit again.

Gross. Rude. Nothing worked. Bad area. No parking. Restaurant was closed. Asked for sheets and blankets- never came. No fridge in room. Dirty.

The only negative about this place is the price but it's really not negative because every dump in this town charges this much so go with the perfect one ! Best location close to so many restaurants and the uc theater for concerts. Parking garage right across the street. Make sure you map to the garage because a lot of streets are one way I spent twenty minutes trying to get back to the correct garage entrance on Center street. Beautiful room that was immaculate and very quiet. There was construction going on in the morning but that's not reflective on the hotel. Great bar at the hotel. And the staff rules they are so friendly and accommodating. They gave me great restaurant recommendations that were five minutes away and delicious. Overall I would def come back here again. I have stayed in places in Berkeley where I was afraid to sleep on the bed. This place is perfect.

What a great hotel experience! After multiple stays, I can confidently say staying at a solid hotel that's not a chain is refreshing. When you need something, they don't say its against their policy right off the bat; they really try to fix your issue. If you need early check-in and they have a room available hours early, they'll let you do it. I also like the bathroom dispensers because you are able to use a normal amount of toiletries instead of using one little dollop of shampoo like at other hotels.

Apart from the $500+ /night rate, not much on the plus side. - The bathroom is a joke. There is a tiny pedestal sink with no counter space to store things like a toothbrush, shaver, etc. The door to the bathroom is a flimsy sliding door with a glass panel and gaps on the side that afford almost no privacy. The bathroom we had is **nothing** like the photos this hotel has on their web site! - The bedroom has a tiny little dresser, drawer depth is just a bit larger than my phone, so forget about storing folded t shirts etc. - Daily cleaning services are not provided, supposedly because of covid. This is May 2022, stop using covid as a cost cutting excuse. - Had breakfast in there one morning, food (potatoes, bacon, egg) was cold. - The room and suite itself was nice, but the bathroom and amenities are severely lacking for an "upscale" hotel. Staff was friendly as well, no complaints there.

I recently stayed at the Hotel Shattuck Plaza while speaking at UNCHARTED: THE BERKELEY FESTIVAL OF IDEAS which was down the block. Some of the Festival events took place at the Hotel. I had used two separate booking sources to get my room over the course of several days. It turns out, for reasons outside of my control, one of my reservations overlapped the other and it was nonrefundable. This was discovered by a hotel staff member, Alejandra, who immediately called my room to let me know. She suggested potential remedies, including contacting the booking source. That turned out to be a dead end. She was able to extend one of the reservations and despite the no refund policy on my other reservation, I got an email that there would indeed be a partial refund. I share this story because the staff was very helpful, despite what I have read in other reviews. The facilities were very nice. The room did not have a fridge, but, I actually did not really need one. It had a TV and a decently sized bathroom. The bar staff was very knowledgeable and many of us found that to be a good place to grab food or drinks. The potential noise differences between a street or interior room were explained to me and I chose a street room. There was no real noise in my opinion. The BART station is across the street. The UC Berkeley campus is a short walk away.

We loved this hotel. Stayed while visiting Berkeley which is in easy walking distance. Clean rooms, nice staff, comfortable beds, hot showers and quiet nights sleep. During our stay you had to make a reservation for the "gym" which was simply a hotel room filled with the basics. Soonest opening was 7am. Wish that was 5am instead. We enjoyed the bar and restaurant in the lobby each day for breakfast, coffees and cocktails. Also plenty of restaurants, gelato shop, stores within a block as well as a CVS & Target just across the way. We look forward to staying here again on our next trip.

I highly recommend this boutique hotel at Berkeley. Third times staying at this hotel and every time we had a fantastic hospitality from every single staff in this hotel The hotel is beautiful , clean and walking distance to UCB I would like to recognize the hotel manager Avaro Ghisays for his outstanding costumer service, professionalism, knowledge , patience and pleasant attitude . The bartender Marlo is so pleasant, kind and serve you delicious drink

Lived in Berkeley my whole life and always passed by this Historical Hotel. After a unfortunate event popped up and had to book a room, the staff made the situation feel a lot more easier. Was able to easily book a room and enjoy a couple complimentary beers all while at the lounge near the bar. The staff was attentive, respectful and very comfortable to talk too. The location is amazing for the Berkeley area and close to Bart for any trips to the city! Will definitely book this place again in the future. All of this was because one specific staff member DORIS was able to make everything straight forward.