Hotel SOA

Great service, the staff is so hospitable you feel at home. The maintenance is great, the rooms are nice. The restaurant in the hotel is very good. Amazing location near the black lake. I totally recommend this hotel.

We booked a 1-bedroom suite directly with the hotel, received a clear confirmation and then they sent an email apologizing and cancelling our booking due to their error. This was after the deadline where we would have forfeited the price of one-night's stay if we had cancelled, according to their policy. They did not offer another room but we managed to get a smaller one on Bookings.com. I wrote them to explain this was not acceptable and asked for either the original room or one night free. They did not respond. During our stay, they gave us one free dinner and a bottle of wine as an apology, which was appreciated, but it wasn't really enough. Therefore, this review is a warning of this behavior. The remainder is a general review.||The hotel is tired and junior suites are small with almost no place for luggage. I'm not sure why it qualifies for "luxury".|The staff are very pleasant and helpful, at reception and in the restaurant.|The organization of breakfast needs to be improved because not everything is ready at the stated start time of 7:30. We noted 7:50 on the last day. This doesn't help when you are planning an early hike.|The location of the hotel is good and the food at the restaurant was decent.

Hotel Soa was the perfect place to stay in Zabjlak. We had a one bedroom apartment and it was spacious clean and had daily room service. From the check in to the check out everyone was helpful and friendly. The location is convenient to everything. A short walk to town and next to the entrance for Black Lake. We ate at the restaurant three times and all the dinners were delicious and the staff was extremely helpful and courteous. The breakfasts are also plentiful.

Nice hotel right by the parks entrance. The staff is friendly and check-in process went smoothly. The morning buffet is good, but the restaurant food is overall just ok. The spa isn't that great, but the rooms are spacious. The amenities aren't the best, but if you're just looking for a place to sleep, this is great value and quiet.

Service beyond imagination at the soa hotel|I have to share with you a crazy experience we had at the soa hotel! We arrived tired and exhausted in the evening, after we had a flat tire on the way. We had already imagined all the nightmares of looking for a tire shop late at night, but then something amazing happened.|The reception representative, Mr. Zarko, simply went out of his way! He not only helped us find a place that would take care of the problem quickly, but even offered to meet us there to make sure we received decent service at a fair price. |This is not only good service, it is service beyond all expectations. This help, care and dedication make this hotel a place that I highly recommend, and we will definitely return there.|Thank you so much Zarko and Soa Hotel! |Definitely recommended.

Extremely disappointed. I am visiting SOA cafe regularly last 5 years or more every summer. The his time was a bad experience due to several things. 1. We waited for waiter for minimum 30+min. 2. There was no Menu. 3. Once we somehow called waiter in, we were thirsty and we ordered without a menu some drinks and coffees, and let him know to bring menu once he is back. 4. Waiter guy cane with a menu that was printed on A4 paper, with prices changed for a Montenegro National Holiday.(please see photo) 5. After I asked him to bring menu politely again, his response was: ‘I would love to have 4 hands, but unfortunately I have only 2’. If I wasn’t with the kids there and friends, would probably act different. I would recommend to avoid it during holidays. I haven’t used rooms tho, but I believe they are good. But SOA being known as a good hotel, this was extremely bad and inhumane move from them.

We are a family of four. 10 is a top rating and 1 is the lowest score:-||Check In - very friendly. Gave lots of suggestions and a map.|||Room ambience - small windows, not much space. 2 rooms, kitchen, no balcony. 6/10.|Beds - 2 rooms 1 double-bed, 1 sofa bed, 8/10.|Room comfort - 7/10.|Toilet - 9|Shower - 9|Sink - 10|The bathroom, is not stylish, but it works.||Breakfast - not many options, but when I asked if there was any French toast left they gave us a massive platter of French toast, even though we got there at closing time. That was very kind.|The next day when we asked for normal toast they once again gave us a massive platter of toast. We asked if they had any meat that was not ham/bacon and they gave us a massive platter of Bresiola! Good service. Very generous servings. 9/10.||Dinner - our dishes were tasty, my fussy kids didnt like the pizza as they thought the sauce was "too sweet" but we didnt think it was bad! There are no views from the restaurant, 8/10.||Lobby - 3 out of 10 as its small|Grounds - 0 none|Views - 0 no views from restaurant or our rooms of the stunning area despite location|Activities - 0 none in hotel but people come here for the hiking|Extras - 0

Really nice villas as well as great staff. The rooms were clean and spacious. Breakfast also had a lot of options. Overall great experience and will be coming here again!