Cassie C.
Yelp
We were excited to stay here because they claimed to have air conditioning and be non-smoking. However, although you think you are controlling your air conditioner, it turns out the hotel has control over it but they don't tell you this. When the room remained at 79 degrees during the first 2 days, we asked the front desk and found out they needed to set it for us. They said they would set it to 68 degrees for us. When still nothing changed, they said they would send someone to fix it the next day. When this didn't happen, the front desk said the air conditioning doesn't get turned on until spring and only goes through summer. We stayed the last week of March and spring officially started March 20th so not sure why it wasn't considered spring, especially because 79 degrees is way too hot and nowhere is it mentioned that they don't have air conditioning all year round. They told us we could open the window/balcony door but the smoke from the surrounding rooms was so strong that wasn't an option. We were clearly given the run around as well, which is unacceptable. They ended up offering us breakfast for the last 2 days when I continued to press the issue. I was going to stay at Ibis down the street and wish I had. On top of this, the bottom sheet had a blood stain on it. I will definitely not be staying here again and wanted to be sure to write this review so others know this is false advertising about air conditioning. The hotel we stayed at by the airport on our last night (Novotel Arenas) was actually non-smoking and did have air conditioning. The only thing my husband cares about when choosing a hotel is that is has air conditioning. We wanted to have a non-smoking hotel with a queen bed and air conditioning so we could be sure to sleep well for our long days of sightseeing. Very disappointing and overall unacceptable.