Crystal Jow
Google
First the pro, the locations is great. It has beautiful sea view without the crowds. But it ends there.
When we arrived, we had the Sophia staff just smoking on the staircase, they didn’t move over or offer to help get our bags.
We were looking forward to staying in Sophia and booked a room for what we wanted and after we waiting for the room to be ready, they presented us with a different room from what we booked, telling us it’s a surprise they gave us a bigger room. The room was indeed bigger but had a shared pool with no privacy, right next to the staff maintenance closet, with staff smoking in front of the door, not what we booked. We asked if we can just have the room we asked for and they kept making excuses saying they can give us a different room but for the next day. Afterwards we just asked for a refund so we can go somewhere else and the front desk person said hold on and she just disappeared ! We called the hotel and they said we need to talk to someone else for refund and email them. There was no one there to help us. We took our bags and left and found another hotel with more professionalism.
We emailed Sophia for a refund since they gave our room to someone else and we didn’t stay there at all and they responded that they won’t provide a refund because it’s high season. It was in October, the person checked us in even said it’s low season in Santorini, also if it’s high season what excuse is that?
If you want a scammy unprofessional hotel, look no further