Hotel Sofitel Montevideo Casino Carrasco and Spa

The hotel was a nice location. It is not quite a 5 star. The layout of the room is poor. The toilet by the door snd no sink was terrible. Smelled like sewer some days. The stains on the carpet and sitting sofa not quite a 5 star. In the hallway when it rains the carpet is wet so there must be mold. The room is dark and couldn't control all the lights individually. The overall cleanliness was good.

During my stay, the room was not clean. The bathroom faucet was faulty, and the shower leaked significantly, which caused water to get all over the floor. The staff was unhelpful, which made my stay unpleasant. This was surprising to me, as I have had excellent experiences at other Sofitel locations in Chicago, New York, London, and Nusa Dua. Additionally, the food was of poor quality; a US$60 sandwich, which was supposed to be hot, was served cold with stale, tearing bread. When I raised the issues, the staff pretty much said “you can look for a different hotel”

The building looks amazing and feels luxurious at first glance, but the experience is far from 5-star. The spa is a joke — no water, no tea, no staff who speak English, and no clue about spa service. I asked for a massage (as advertised), but after 9 p.m., it was “not possible.” Sauna was freezing cold, no staff helped, and I had to figure out how to turn it on myself. The indoor pool is cold too. Despite the high price and beautiful lobby, the service is careless and unprofessional. The room is OK — more like a standard 4-star room. If you’re staying here for a proper spa experience, don’t. Totally not worth the price.

Our room was excellent and had a great view! The restaurant at the hotel was simply amazing! The front desk assistance was top notch! Specifically, thanks Chiara for arranging our dinners, a tango show and excursions! Looking forward to a return visit!

Stayed here for a week with family for a wedding and to visit and launch day trips. Mendel, Aline, Sebastian, and Martin provided absolute first rate service. The room overlooking the Rambla and water view was amazing. The ambiance was first rate, and any detail requiring extra attention was immediately taken care of by the staff. Could not recommend more highly!

Diamond member who has stayed at numerous other Sofitels in numerous countries, This hotel's building and location are great. However, room maintenance and cleaniness are sub-par. Bathroom had clear signs of mould. Rooms had no slippers provided, and when after calling front desk with a request, the reply provided was that that the hotel did not have slippers. However, another room in the same party made the same request and did receive request. In one room, housekeeping was done by 3 different individuals on 3 different days and the level of service varied significantly. One the final day, not all towels were replaced as requested, empty tissue box was left in bathroom and not replenished. Depleted toilet paper was not replaced. Reservation clearly had breakfast included, but hotel reservation records erroneously did not record this. After escalating, this was eventually resolved but I was not notified of resolution until I went to front desk to ask for an update. Post-check out, received an email that one of the rooms had been damaged and that a penalty charge to be applied. After objecting to the claim, hotel eventually replied clarifying that after further investigation, the damage was related to a different reservation. While the matter was resolved, this is not what would be expected of a hotel at this price point. All of these incidents within the same 3-day stay are things that I have not experienced at other Sofitels before, and certainly not so many incidents within the same stay.

A beautiful hotel & restaurant on the water . The service is impeccable & our morning waiter Garcia, was very attentive.the buffet has fresh fruit , juices, coffee, eggs, desserts, meats, , everything you need & if they don’t have it Garcia will bring it .

This hotel has everything you need, location is perfect and still has the charm of 100 years ago. Beautiful!