Yousef B.
Google
My wife and I recently stayed at Hotel Son Caliu. Unfortunately, we were disappointed by several aspects of our visit. While there were a few positive points (like a spacious and clean suite), those were overshadowed by poor service and other issues we encountered.
Check-In Experience: Upon arrival with four heavy bags, we were surprised that no one offered to help with our luggage. We waited a bit and eventually asked the front desk if someone could assist us, but the response was a curt, “There is no one at the moment; as you can see, we are busy.” This was shocking – we’ve never experienced such a lack of basic hospitality at a hotel check-in. In the end, we had to carry our bags to our suite ourselves.
Room and Amenities: The suite itself was one of the few highlights of our stay – it was very spacious and impeccably clean, and we initially felt quite comfortable. However, we were surprised to find that some usual amenities were missing. For example, there was no complimentary bottled water or toothbrush kit provided (small touches we have come to expect even in standard rooms). Additionally, there was no trash can under the bathroom sink, which was inconvenient and quite unusual. These omissions made the room feel less welcoming than it should have, especially for a suite.
Breakfast: We found the breakfast to be fairly average. The selection and quality of the food were acceptable but nothing special. It was enough to start our day, but it certainly didn’t stand out compared to other hotel breakfasts we’ve had. In short, the breakfast was okay – not bad, but not memorable either.
Beach and Pool: The hotel’s beachfront was another letdown for us. The beach area was below average and not very inviting. We discovered there wasn’t really a proper place to swim in the sea directly from the hotel’s beach, which was disappointing given the seaside location. Essentially, we ended up using the pool for swimming since the ocean access wasn’t suitable. While the pool itself was fine, we had expected to enjoy a nice swim in the sea, so this aspect of the stay was a letdown.
Housekeeping and Privacy: One of the most unsettling incidents happened one evening with housekeeping. We had a “Do Not Disturb” sign on our door because we were resting, yet a staff member entered our room around 8:00 PM and asked if we wanted the room cleaned. We were startled by this intrusion since the DND sign was clearly on display. It felt like an invasion of our privacy and was completely inappropriate, especially at that hour, and we were quite offended that our request for no disturbance was disregarded. This experience left us very upset.
Check-Out: Our check-out experience turned out to be the final disappointment of our stay. By that point, we had five bags to manage. We informed the front desk (the same staff member from check-in) that we had been carrying all our luggage ourselves during the stay, hoping they might offer help this time. Instead, when we asked if someone could assist us with the bags down the stairs, we were simply told, “Actually, there is another elevator on the side you can use it.” In other words, the staff just directed us to an elevator instead of offering a helping hand. This meant that, once again, we were left to handle all our luggage alone, which was frustrating and not what we expect from a hotel of this caliber.
Overall: In summary, while our suite at Hotel Son Caliu was lovely in terms of space and cleanliness, our overall stay was quite disappointing due to the service issues. Basic hospitality elements – like helping guests with heavy luggage or respecting a “Do Not Disturb” sign – were sorely lacking, and these problems overshadowed the positives for us. We sincerely hope the management will address these service shortcomings, because the hotel does have potential to offer a great experience. However, based on this stay, my wife and I would hesitate to return or recommend Hotel Son Caliu to others.
