Hotel Sonnenberg

I loved my stay here! Lovely clean and quiet room, a comfy bed after long days hiking, welcoming hosts and a stunning Mountain View from the balcony. I hope to visit Grindelwald again, and I’ll absolutely be looking to stay at Hotel Sonnenberg when I return. The hotel added to what was the perfect trip.

We only stayed one night and it was perfect! Our key was waiting at the front desk, lovely room, good size, comfortable and with a balcony and view! Breakfast starts at 7:30, and it was perfect too, with a lovely view! Fresh bread, trouts, local cheeses and meats! A wonderful stay at a chalet! We drove, there’s a small parking and then you need to walk a little uphill with the bags to reach the hotel. Totally worth it!

It is rare for me to leave a negative review, but months before we arrived a red flag went up when the hotel didn't respond to a simple question I asked - twice. Fortunately when we arrived, we met one of the house staff who had been cleaning our room, otherwise there was nobody at the front desk. This was true throughout most of our stay. Usually the keys for the various rooms would be left at the desk for self check-in. I am sure at one time this hotel was beautiful, but it is in desperate need of updating. I'm not sure of the other rooms, but for $300 per night I expected better. The view was outstanding, but that's true of many of the hotels in Grindelwald. The room was tiny and until I complained the shower was cold with very little pressure. This was rectified the next night. The bathroom door was heavy frosted glass and in need of repair as it had to be swing all the way open or it would spring back and hit you. No modern upgrades and I was glad I brought adapters so we could charge our USB items. Forget being able to connect to Netflix or Prime or any news channels in English. They did have wifi. The brightest part of the whole experience was the 3 hotel staff who were always super busy cleaning and cooking and being part-time managers. Specifically Carolina. She saved the entire experience for us. Kind and as helpful as she could be! The breakfast is also very good! The hill is steep to the hotel. You really don't need to get that kind of height to get the beautiful view of the Eiger, Mönch and Jungfrau though. There are many accomodations with views. In all my travels, this was the first time I've ever left a day early. I should have requested a refund but that requires finding the manager or owner first and that was impossible.

I just checked out, and overall this hotel is quite good for a three-star property. The manager was very responsive on WhatsApp and even arranged an early check-in for me at noon. Staff were friendly and helpful. The balcony room I booked was cozy with a nice view, though unfortunately it was on the east side and not directly facing the Eiger. The main downside was the unstable hot water in the shower, which sometimes turned cold when many people were using it. Also, the hotel is located up a very steep slope, which can be challenging with heavy luggage. Overall, a pleasant stay with good service, but with some room for improvement.

The first thing you should be aware of is that this hotel is halfway up a big hill and the only access is by zigzag footpaths, so you have to drag your bags up behind you. We were told that it is close to the railway station and it is: but it's a steep climb to get there. They have a small hotel car park about halfway to the hotel alongside the footpath, but you can't drive to the door to unload your luggage. Unless you are young and fit (and some of the guests we saw certainly weren't that!) you should consider choosing somewhere nearer the main street.|We were given a room at the back with no view and this was disappointing. The room itself was OK though rather basic. A friend made the booking so I don't know what she booked, but we weren't happy though we didn't say so at the time.|We choose to shower in the evenings and ran the tap for ages, but eventually had to have cold showers because the hot water never came through. We were at the top of the building, which might have had something to do with it.|We enjoy pre-dinner drinks and they have a bar with an honesty system to pay for the drinks on checkout. The price list showed several wines as well as beer (of which there was plenty), but the only wine available was a bottle of fizz with about 6 cms. of wine left in the bottom; the rest on offer was beer or soft drinks of various kinds. At, I think from memory, about twelve Euros a glass I wasn't going to pay that and risk that the wine was flat! |Breakfast was OK, but the service was very slow. We ordered coffee when we first sat down, but it still hadn't arrived when we were finished so we went elsewhere for our shots of caffeine. We had been told we could order eggs to be cooked as we wished, but no-one ever came to take an order.|If we ever returned to this beautiful village we would stay somewhere else.

Lovely hilltop view over Grindelwald. Walk up from the train station isn't that bad, and is really close to all the access points for day trips - gondola terminal, trains, buses. Breakfast was really good and we enjoyed sitting in the grassy garden as the sunset every evening. Check in host was so friendly and our room was cozy and clean.

The view is incredible, the service is top-notch, and the breakfast is delicious. The staff are helpful and hospitable, especially the male staff member. It’s worth the climb to enjoy the stunning scenery. We had a very impressive and enjoyable stay at this hotel. I highly recommend it and will definitely come back next year.

Hotel is located in mid level. The scenery is beautiful especially sitting on balcony. The location look like closely to train station but it takes 10 to 15 minutes to walk. Upper hill walk is quite tired when you have luggage with you. Breakfast choice is limited but fresh. Shower water is sometimes hot and sometimes cold. I do not have any matter in Summer time.

This hotel let me check out without charging me the correct amount. Booking.com informed me there is now and outstanding balance that can only be corrected by contacting hotel sonnenberg. I have been trying to get a hold of this hotel for over 5 months now and they are not responding to texts, emails or phone calls, but I see that they are reading my messages. They are making it impossible to make the payment and I am really disappointed in the way the staff is treating me when Im just trying to make it right. If a staff member can assist me it would be appreciated. Thank you