Hotel Sonnenberg

We harived on the 31st of December at 21:00 a bit confused and tired, we managed to not find the key to our hotel room so we called the owner. He showed up, very kindly showing us where the key was and explaining everything about the hotel. We arrived at our room; the room was very warm and cozy. We didn't eat breakfast on our first day but did on the second, it was a very nice breakfast with lots of choices. Overall we had a really nice stay! Great hospitality, very cozy and welcoming. PS: The way to go to the hotel from the train station is quite steep but manageable 🙂‍↕️

Booked this location through Agoda. Entered wrong dates by mistake. Realised it in 2 mins after making the booking so submitted cancellation straight away. The hotel still declined to refund the £178 pounds. Disgusting, how 2 mins would have affected their bookings is just unbeleivable. I fully admit i made the mistake by booking wrong dates but i cancelled it literally straight away. Shows the morals and treatment from their owners. Disgusting.

A very charming hotel, located close to the train station, with an astonishing view of the Eiger. The staff were very helpful and polite. My stay was during the off-season, so I really appreciated the peaceful atmosphere of the town. If you want an escape from the city rush, and want to enjoy some quality time, recharging your energies, this is the place. I couldn’t recommend the Hotel Sonnenberg enough.

It is rare for me to leave a negative review, but months before we arrived a red flag went up when the hotel didn't respond to a simple question I asked - twice. Fortunately when we arrived, we met one of the house staff who had been cleaning our room, otherwise there was nobody at the front desk. This was true throughout most of our stay. Usually the keys for the various rooms would be left at the desk for self check-in. I am sure at one time this hotel was beautiful, but it is in desperate need of updating. I'm not sure of the other rooms, but for $300 per night I expected better. The view was outstanding, but that's true of many of the hotels in Grindelwald. The room was tiny and until I complained the shower was cold with very little pressure. This was rectified the next night. The bathroom door was heavy frosted glass and in need of repair as it had to be swing all the way open or it would spring back and hit you. No modern upgrades and I was glad I brought adapters so we could charge our USB items. Forget being able to connect to Netflix or Prime or any news channels in English. They did have wifi. The brightest part of the whole experience was the 3 hotel staff who were always super busy cleaning and cooking and being part-time managers. Specifically Carolina. She saved the entire experience for us. Kind and as helpful as she could be! The breakfast is also very good! The hill is steep to the hotel. You really don't need to get that kind of height to get the beautiful view of the Eiger, Mönch and Jungfrau though. There are many accomodations with views. In all my travels, this was the first time I've ever left a day early. I should have requested a refund but that requires finding the manager or owner first and that was impossible.

We only stayed one night and it was perfect! Our key was waiting at the front desk, lovely room, good size, comfortable and with a balcony and view! Breakfast starts at 7:30, and it was perfect too, with a lovely view! Fresh bread, trouts, local cheeses and meats! A wonderful stay at a chalet! We drove, there’s a small parking and then you need to walk a little uphill with the bags to reach the hotel. Totally worth it!

I just checked out, and overall this hotel is quite good for a three-star property. The manager was very responsive on WhatsApp and even arranged an early check-in for me at noon. Staff were friendly and helpful. The balcony room I booked was cozy with a nice view, though unfortunately it was on the east side and not directly facing the Eiger. The main downside was the unstable hot water in the shower, which sometimes turned cold when many people were using it. Also, the hotel is located up a very steep slope, which can be challenging with heavy luggage. Overall, a pleasant stay with good service, but with some room for improvement.

I loved my stay here! Lovely clean and quiet room, a comfy bed after long days hiking, welcoming hosts and a stunning Mountain View from the balcony. I hope to visit Grindelwald again, and I’ll absolutely be looking to stay at Hotel Sonnenberg when I return. The hotel added to what was the perfect trip.

It is a fairytale. Worth money ! Much much better than hotel sun star . This typical Swiss wood house ,not many rooms so dont have many guests. U can enjoy quiet and private peaceful stay.

This hotel let me check out without charging me the correct amount. Booking.com informed me there is now and outstanding balance that can only be corrected by contacting hotel sonnenberg. I have been trying to get a hold of this hotel for over 5 months now and they are not responding to texts, emails or phone calls, but I see that they are reading my messages. They are making it impossible to make the payment and I am really disappointed in the way the staff is treating me when Im just trying to make it right. If a staff member can assist me it would be appreciated. Thank you