Hotel Sorrento

I brought my mum here for an overnight midweek stay and we had a wonderful time! We were in one of the older rooms which had a beautiful balcony and view. They gave us a voucher for a free drink (possibly as it was a special occasion) which was much appreciated. Dinner in the restaurant was absolutely delicious (we had the set menu) as well as a generous breakfast. All staff were so attentive and friendly. We had several people offering to help us with bags, and even someone run out with an umbrella and help my mum as we were packing up the car. A fabulous night away!

Great food and a great venue. Theo for being fresh to the country was personable and engaging. However we had a horrendous interaction with a staff member, Jess. How she works in hospitality is beyond me. Based on how she treats patrons spending over $1,000 at dinner neither myself or my friends will be recommending the venue to anyone unfortunately.

We recently had a 3 night stay here to attend a wedding. We loved every aspect of our stay! From check in staff thru to breakfast and housekeeping staff everyone was so friendly and helpful. The room was clean, spacious and every amenity we needed. Bed was super comfy. We were busy with events arranged for the wedding so want to go back for another stay to relax and enjoy the hotel. Highly recommend a stay here.

The location of Hotel Sorrento is spot on 👌🏾 If you’re fortunate enough to get a room with a view you’re lucky! Unfortunately our room was located in the main building & our window / view was blocked (couldn’t even open our shutters) obviously due to the heating / ventilation & cooling systems that were directly outside (noisy) check photos - room no.5 - this was a big disappointed as was the noise & also the neighbours shower that we heard 5 - 6 times a day 😳 which also woke us early in the morning & late at night. The entry from the main restaurant was also a little awkward. The bathroom could do with some redesigning, especially with the toilet & the toilet paper roll which is in an awkward position. Also, as much as the rain shower is a nice touch, for those who don’t wash their hair everyday, this is a pain, a detachable shower is always nice to find in a hotel room. A selection of breakfast dishes are included in the price, the service & our meals were both good, you can enjoy the views if you get a good seat. Coffee was great 😌 We stayed on a Friday & Saturday night & surprisingly we didn’t hear much of the noise happening downstairs from our room. The building itself is absolutely beautiful, the limestone & the aesthetic is timeless. I highly recommend this place, however I would probably avoid room no.5 & next time I would ask for a newer room. We look forward to staying away & having a better experience!

We had a lovely two night stay in a room overlooking the bay. The staff were seriously excellent in all areas. They took pride in their work and clearly enjoyed delivering a thoughtful and outstanding service - treating the guests as real 'guests' - beyond just doing the job. Food was superb (we didn't bother eating anywhere else). Dinner was excellent, with some excellent wine choices at fair prices. Breakfasts (included) were wonderful, with a broad range of choices. The room was lovely - big tV with Foxtel, and the view across the bay was great. Bed was very comfortable, great sower, and there was plenty of space. Locattion was really good, very short (10 minutes or less) to the town centre. We are intending to repeat the experience - it was most relaxing!

Our room at this hotel was as anticipated; excellent. Location - wonderful. I want to give this hotel 5 stars on all accounts. Unfortunately, during our stay, the evacuation alarm woke us at 1am and had us out in the street; strangely, with no staff in attendance. 45 mins later, alarm still ringing, most of the guests were still outside waiting before an emergency response team and a staff member attended and told us we could go back to bed. Noisy, disrupted guests had us awake for hours afterward. The following day staff apologised and gave a late check out to anyone who was able to take advantage of the gesture. Despite the beautiful room and great location, this experience really impacted our birthday celebrations. It was a ‘miss’ for us and we didn’t leave with confidence that the safety and comfort of guests was a priority on that occasion. The staff member at check out was very kind and apologetic however the feedback form communicating this directly to the hotel didn’t receive a reply. Disappointed.

Everything from walking in, the cocktails, food, staff and service was incredible. They went above and beyond especially me and my partners allergy’s were thoughtfully taken care of with alternative dishes. Which we’d never experienced before. We would come back time and time again, loved it.

We stayed recently during winter and really enjoyed our time here. The room was so comfortable and well set up for the season, with a fireplace and a great balcony overlooking the bay. Everything felt stylish and easy to settle into on a cold afternoon. The hotel has a lot of character and history, and the overall vibe was relaxed but polished. A great spot for a quiet getaway yet still has a vibrant feel.

The quality of food at the Hotel Sorrento has improved out of sight in recent months. Well done to everyone involved in providing a top-quality product. I had the Vietnamese chicken salad and it was flawless. Sooooo delicious. My partner had the fillet steak and he said it was cooked to perfection. A few weeks back we had a burger in the front bar and it was exceptional. Seriously, you guys are nailing it at the moment. Keep up the great work! We will be back soon to enjoy your hotel once again!

Very pleased that you have gf options including fish and chips which were great. The eggplant parmigiana was superb. The whole experience was excellent

The Sorrento Hotel is certainly a pretty big pub. In fact it seems to have a reputation down in the area for being one of the best pubs there (if the gossip on the bus was anything to go by). Well, I certainly can't argue with that, particularly since the two times that I have been here for a beer I have been pretty impressed. There are a number of bars here, including a couple of decent outdoor and roof deck bars. Oh, and there are decent number of craft beers on tap as well.

Impressive - pleasingly Mt Martha is not too far, so we look forward to returning.

NICE PUB ! A few years ago a group of us from Brisbane & Melbourne stopped by here for lunch on our way back from The Blues Train adventure in Queenscliff, Victoria. We came over on the vehicular ferry. What a great trip across beautiful Port Phillip Bay. The food and the service here were spot on !

Disappointment is a word my mother used on me once as a child but i would never thought it would be the word i would use to use on the food at hotel Sorrento. Salmon pizza contained a small piece of smoked salmon on every slice on the frozen pizza base they would of used. Goat cheese must still be in the mountain with the goat itself as it was not on my pizza.

Venue is nice but service and food are really disappointing (and IT is well overpriced...) Plates look great, colorful and use a lot of fresh herbs...but taste is bland with A clear lack seasoning. We tried multiple things: grilled barramoundi, gnocchi, chicken parma, rustic fries and i Would not recommend any of these. Only the seafood platter was appreciated with live oysters, mussels and large prawns.

Good decent pub food. Eye wateringly expensive as is everything else down here. Soooo much better than the Portsea Hotel

The Hotel Sorrento does it all - it provides a variety of accommodation, food from breakfast through to dessert, spa facilities, a bar, a bottle shop. It also does corporate and private functions, has water views and offers trips to nearby golf courses and wineries. I'm exhausted just thinking about it. I only visited the bar so I can't comment on the other offerings. The bar is in the beautiful historic sandstone building and still has original features like the fire places, but otherwise the interior is functional by very ordinary looking. They have a couple of televisions throughout, apparently for the punters to watch horse races or other sporting events on. Overall I the bar is fine for what it is, but I have one major issue. I know it's horribly judgmental, but I was completely put off the presence of pre-mixed drinks in the bar fridge - why are they selling them?! Are their bar staff incapable of mixing a vodka, cranberry and soda from scratch? Or do the patrons actually prefer the taste of alco-pops over freshly mixed drinks? My poor inner-city brain just can't comprehend the sale or purchase of these drinks...

We arrived a few hours earlier than the 2pm check in time, and asked to see if there was a possibility to check in early, not expecting to check in hours earlier but just to see if we could get in before the afternoon hours. The young, condescending and passive aggressive girl at reception just said "well check in is at two, sooooo". Every hotel I have ever stayed will at least tell you they will check, provide a slight air of customer service. We had lunch, came back at 1:45, she wouldn't acknowledge us until 2:03. Get a clue your in the service industry

This is a great place for families or groups to get together. It is a large venue and has a good menu without having too much. It is certainly interesting architecture of the day. The bar looks great given the views of the bay, but children are not accepted there. I had the barramundi which was great. Portions were plentiful. We also ordered a bowl of chips for sharing which was gi-normous, but in terms of quantity and the size of the chips. Very good though. The kids were excited at ordering lemonade at the bar with Dad's beer. Kids...go figure! Bookings probably wise but not necessary on quieter days.

The venerable Sorrento pub has been around for a thousand years, but its latest iteration is its best, the current owners are to be commended for turning this into the best pub for dining on the Peninsula. An enormous amount of work has gone into redesigning the Hotel Sorrento and it can now accommodate an enormous number of people across a range of drinking and dining spaces, without ever feeling crowded. Service here is amazing: prompt, efficient, friendly, knowledgeable, and professional, and I am particularly impressed by how well they are managing their COVID responsibilities. The menu is wide and offers something for everyone, and there are plenty of drink options at reasonable prices. Food is well-prepared, nicely presented, and tastes fantastic. All the usual suspects you would expect from a pub are there, along with some dishes that take this place up a notch. Seriously, it's great food AND it hits your table with extraordinary speed! Our entrees were delivered before I was even back from the bar with our first round of drinks. If you want a great pub meal on the Mornington Peninsula, this is the #1 place to go.

Pretty poor standard given the price. Fish and chips very disappointing. Won't be back

This place is so trendified that they don't have a good selection of Foxtel Sports channels. Standoffish service missing any warmth or engagement.

Food in the restaurant is really good pub grub with the downer being the Portsea prices. However it is worth it for the view. Finish up your dinner and head next door to the bar which is brilliant on a Saturday night. There is always a really good pop-cover band playing, and minimum one hens and one bucks there to celebrate. Dares, spilt drinks and fun times guaranteed.

Where do I start? This place both accommodation and restaurant are overrated. We stayed for one night in the garden suite which overlooks the gravel carpark :S. On your way to the main entrance to reception you pass all the bins and kegs, which was interesting! Greeted by a not-so-friendly teenager on reception who offered to book us a table at the restaurant, but when we arrived later that night, we didn't have a table! The restaurant is another story... Accommodation, was OK. It's basically a "fancy" motel. Our bathroom was mouldy - shower recess needed a good clean and there were cobwebs above the toilet. Pleasantly surprised by the Molton Brown shampoo/conditioner however. According to the girl on reception, they don't have room service either. Also don't have WIFI! Restaurant... when we arrived (through reception and bar part, it was tricky to find), we joined a queue and there were issues with bookings. The place also seemed run by teenagers, manager at the door was also very young and l seemed frazzled. As mentioned earlier, our "booked" table didn't exist but they did manage to find room for us despite it being a full house. We were taken downstairs, to a table for two with a really depressing atmosphere. The waitress tells us there's not table service, you order at the kitchen (upstairs) and the bar (near our table, downstairs). It's basically a pub - not a restaurant. Table tealight was out, my setting was missing the knife. Lined up to order our meals and were served again but not-so-friendly teenager at reception! Of course she didn't recognise us. Went downstairs again to order drinks at the bar, kid at the bar tells us he's not serving drinks. We go upstairs and order drinks up there. We ordered oysters to start (fabulous, but only came with one fork) and the for mains 350g steak and a small serve of lambshanks (one shank). The lambshank, came with mashed potato and RAW cold spinach WTF. Mid-chew I was stabbed in the gums on what looked to be a FISH BONE in my mash!!! I showed the waitress as she took our plates away and she said, "EWWWW that's a bit worrying!!!" Shrugged, pulled a face and walked off. Such a weird experience! Don't stay here if you want a quiet relaxing night - revellers from the restaurant/pub/bar attached make a lot of noise making their way back to or through the carparks. Great if you're planning on partying at said pub/bar though! Eat elsewhere PLEASE!

Higher quality coastal pub food including a paella which received deserved total respect. Very good calamari. Our experience revealed some holes in the service, mainly down to a few teflon-coated individuals. However, the manager, who looks a bit like Prince and is very accommodating and entertaining, duly made up for those issues. I have been twice and would definately go back.

The building itself is a beautiful old limestone construction. There are fantastic views over Sorrento Harbour available. We have found the food consistently good over a number of years. The staff are friendly and helpful and the wine list is not expensive on a comparative basis. It is our favourite hotel on the Mornington Peninsula. Thoroughly recommended.

Went to Hotel Sorrento for Sunday lunch to confirm it as an appropriate venue for a 60th birthday in a couple of months time. Read a few poor reviews so decided to check it out ourselves and was pleasantly surprised. A little bit pricey but $30 for barramundi or salmon is not unreasonable these days. We got better than usual pub food quality and had no qualms with making our booking. Staff was very accommodating (special mention for Brodie) and the environment very inviting, and views of the bay just terrific if you can snaffle a table up front.

In a word, Terrible. Food and service very poor and it's not cheap either! $30 for a seriously below par parma - very thin, covered in way too much cheese and not very tasty either! My wife had the (extremely limp) calamari which was drowned in their overly garlic dressing. One of our friends had the fish tacos, which strangely came with almost no fish! Lots of onion but very little fish! We ate in the new Salt bar extension (explains the high prices I guess - they've got to pay for it somehow), which whilst looks OK at a glance is far from it. Dirty ashtrays galore, miserable service staff and only one person serving behind the bar! Come on! Surely you can afford to employ more staff given the prices you charge. A very disappointing and underwhelming experience. I would not recommend anyone to eat here. All show and very little substance!