Hotel Spero, Vignette Collection by IHG

I’ll address the elephant in the room first and talk about location: many of the reviews don’t reflect the location! Yes it’s technically in the Tenderloin, but just on the edge of Union Square. As long as you walk to the north or the east, you will be fine and immediately by all the touristy areas which makes the location perfect. We did not see too many people outside of the hotel. The hotel is beautiful and historic! The lobby is great, and the room was beautiful and spacious (I did have a suite, keep in mind). Bed was okay but the couch was quite comfy. No coffee maker in the rooms, but the coffee in the lobby was delicious! The food in the restaurant was okay, nothing great, but the people were great. I would definitely stay here again!

We are a touring band from LA traveling up to Oakland, and had a fantastic stay at Hotel Spero in San Francisco. The location was perfect for us, making it an easy trip next day to the venue. The lobby had a very welcoming vibe, and the front desk staff were incredibly helpful and friendly. They even had a complimentary coffee stand in the morning, which was very needed for us to get a good jumpstart to our long day. |Our rooms were super clean and comfortable, with great beds (as well as a pull out!) and spotless bathrooms. We also enjoyed the easy access to Jasper’s, the restaurant connected to the hotel.|We highly recommend it here for any group looking for a comfortable and convenient spot in the city! ||#socialmediainfluencer #socialmediapromo #hotelspero #hotel #spero #IHG #IHGhotels #sanfrancisco #california #travel #lifestyle #cleanhotel #hospitality

I recently stayed at Hotel Spero and had a pleasant experience overall. The hotel and rooms appear to have been recently remodeled—everything looked fresh, clean, and well-maintained. The staff was friendly and helpful, and I appreciated how calm and quiet the hotel was throughout my stay. While the surrounding neighborhood didn’t feel particularly inviting, I felt reassured knowing there was a doorman or security guard at the entrance during the evening hours. That extra sense of security was a nice touch. Overall, a solid stay if you’re looking for a clean, comfortable, and affordable hotel in the area.

We had a fantastic 2 night stay in this hotel. The hotel was clean, stylish and in the perfect location for exploring the city. The room was comfortable and well equipped, and the staff were friendly and welcoming throughout. Even with a short stay everything ran smoothly, w'd definitely come back next time we're in the city!

Hotel Spiro truly impressed! The staff went above and beyond to accommodate my special request without hesitation. My room was very clean and quaint, and I appreciated the good quality coffee and tea in the lobby. Jasper's restaurant next door was super convenient with a great breakfast. Plus, the hotel is within walking distance of many attractions, restaurants, and shops. Bottled water in the room would be a nice additional touch.

Location of the hotel is great in the day. Your in close proximity of a lot of tourists attractions. My room was a bit smaller than I’d like. At night you there’s noise from access the street. The homeless population is higher so keep that in mind. The hotel does have security at the front which is good. Still a great place to stay. Wouldn’t recommend the restaurant in the hotel.

Stayed for 2 nights. It’s a pleasant enough hotel; don’t be fooled, the interior is much more attractive than the exterior facade. ||Our room, on the 11th floor was clean and comfortable. A kettle (typical Brits) was provided upon request. ||Staff were polite and helpful. ||The hotel is in a less salubrious part of San Fran, literally round the corner from Tenderloin. A good tip is to always turn left when exiting the hotel, not right towards Market. San Fran appears to have an opioid issue and there were lot of homeless people. That said, we visited a curry house in Tenderloin and the short walk home was OK. ||Parking is practically non existent. The hotel will recommend the car park next door at the same time as stating they have no affiliation; however, it was outrageously expensive…$50 per night. ||There is a place, Jaspers, for breakfast next door; however, we went to Honey Honey 2 blocks up in the right and that was very nice.

On the positive side, decent room, comfortable bed, pleasant and helpful reception staff. Interesting 1920s building.||But negatives too. Very poor breakfast in shabby cafe attached to the hotel. Few charging points in the room. Old-fashioned bathroom. Worrying lack of security in the entrance and lift, surprising in a hotel just on the border between skid row and luxury shopping streets.

We are a touring band from LA traveling up to Oakland, and had a fantastic stay at Hotel Spero in San Francisco. The location was perfect for us, making it an easy trip next day to the venue. The lobby had a very welcoming vibe, and the front desk staff were incredibly helpful and friendly. They even had a complimentary coffee stand in the morning, which was very needed for us to get a good jumpstart to our long day. Our rooms were super clean and comfortable, with great beds (as well as a pull out!) and spotless bathrooms. We also enjoyed the easy access to Jasper's, the restaurant connected to the hotel. We highly recommend it here for any group looking for a comfortable and convenient spot in the city! #socialmediainfluencer #socialmediapromo #hotelspero #hotel #spero #IHG #IHGhotels #sanfrancisco #california #travel #lifestyle #cleanhotel #hospitality

Stellar hotel with upscale rooms and excellent customer service at a very reasonable price. I never mind paying less to stay in the Tenderloin. The main downside of my trip was the fact that union protests were happening all over the neighborhood, so I hardly slept. But the lobby was nice, and Wi-Fi connection was strong. Hotel Spero is near lots of great eateries and bars. Would definitely stay here again!

101 years of history in this Hotel.....I wonder what the walls would say if they could talk. The room is small, yet cozy and comfortable with warm lighting, a gigantic television, and a comfortable bed. The lobby is quite opulent and the staff is very friendly and welcoming. The location is decent as long as you don't turn the wrong way out the front door. I also enjoyed Jaspers. I just had a grab & go breakfast from the buffet as part of an event I had attended and it was top-notch. The potatoes and sausage hit the spot. There is also complimentary coffee in the lobby in the mornings. I would love to return here when I visit the city again.

THIS PLACE IS 101 YEARS OLD AND STUNNING. Our suite was amazing and honestly wish we could've stayed longer, already looking into another trip to stay here. I was living my best life in the living room watching the city with all the windows open. That bay breeze is a dose of serotonin. The location was ideal for us with the hotel being in the center of everything we wanted to explore. Jon was very informative with places to go and areas to avoid because the reality is there's issues in the Tenderloin, but homelessness will be experienced in every major city. We had zero encounters or issues with anyone passing by granted we ONLY passed through the area on foot during daylight hours. We're from LA so we know to walk with a purpose, watch your step, don't stare/make eye contact. Just stay aware & out of certain blocks at night. The trolly is very close by and easy to take around the city and Lyft was usually below $15 to get back. Jasper's is a great spot for a beer & food after a long day. If they're closed, hit the Irish pub a block away. Addressing previous bad reviews, our bathroom was sufficiently sized, not small at all. The toilet IS awkwardly close to the wall, but not a big deal. We also had a mini fridge that worked great, but again, we were in a suite & unsure how smaller rooms are equipped. If you want to stay in piece of history, book here. Modern, newly built hotels are vastly overrated.

This is such a beautiful hotel from the moment you walk into the spacious lobby, with lounge style seating and tables for your comfort, and lovely decor and artwork all around. Service at the front desk was excellent this past weekend, super friendly, provided helpful information, and it really felt like they were going the extra mile to ensure a pleasant experience. The room was clean and modern, with cool patterns on the floor, noteworthy plant decor, comfy bedding, outlets at the bedstands, working temperature control, a fridge, large flat screen TV, updated bathroom with great water pressure in the shower, and all necessary amenities one might need. The hotel is attached to Jasper's Corner Tap and Kitchen,  so it's easy to grab some food or drinks on site, including happy hour deals Monday through Friday 3-6pm. There's also Ace Parking right nextdoor, a bit pricey, but convenient (with in and out privileges).

Renovated in 2018, Hotel Spero maintains a historic feel while offering an exceptional bargain considering its location just 2 blocks from Union Square. Featuring comfortable beds, complimentary coffee, strong wifi and a 24/7 fitness center for less than $200 a night after taxes you won't find much better bang for the buck in the Bay Area.

I'll start with the pros- easy to get to, parking nearby (at $50 per night). Cons- the beds and pillows are extremely firm and difficult to get comfortable on, the air conditioning in the room doesn't work- leaving it 80 plus degrees in the room unless you open the window. The shower only has one setting to blast the water at you. When we arrived there was sticky substance on our night stand as if it hadn't been wiped. All together slightly disappointed for what I spent per night.

Our room was amazing. We stayed in the superior Suit. Room is amazing. We went and watched Wicked at the Orpheum. We walked both ways. Did not feel we were in any danger of the homeless. We saw the 7:30 pm showing so we were walking back late. Only negative I can say is the banging and siren noises from the Hilton picketers is very annoying. Especially when your rooms face that side. From 7am to 10pm.

Small boutique hotel. Good price. Nice room. Clean. Not enough staff. I needed help and a cart to bring my bags to my room but no one was available and they couldn't find their carts. I am handicapped and this was a problem. Luckily the security guard showed up and help me. Also when we called for towels we had to call several times over the coarse of an hour before someone picked up. Other than that our night was great, we enjoyed the room.

I booked this knowing it was bordering tenderloin, but I booked it anyway. I was going to a concert at The Great American Music Hall. It was a 10 minute walk away straight down O'Farrell. The hotel itself is lovely upon entering. Rooms are recently refurbished and although it was small, it was on the 17th floor with a great view. Bed was comfy and I never heard any noise from any other rooms. But plenty of noise coming from the outside, I prefer to keep window open if possible for the breeze. Good thing I'm a heavy sleeper.staff were very nice and made check in very easy. I was given a $10 voucher for Jasper the attached restaurant but didn't use it. I tried to use for breakfast but they were swamped and just gave up. So very many small restaurants and diners nearby. You won't go hungry. The hotel is just a few blocks from Union square, Bart and market street. There was a small fridge in the room so I picked up some snacks and drinks from Trader Joe's so I could relax and enjoy the view. I would definitely stay here again when I'm next in SF!

Super helpful staff at front desk. They made an error which took us about 45min longer to check in, but comped us a nicer room -- nice when someone own's their mistakes, much appreciated that. Stay for a week was nice, would def recommend/be back. Nice bed, nice bath, nice room generally, I thought it was quiet. The staff was generally very helpful.

I stayed in this hotel twice now. I will keep on coming back. It is strategically located in places you wanna go to. It's three blocks away from Union square. And Yes its close to the not so nice area of SF downtown but they make you feel safe with their good staff and security. Its clean and has free water and coffee. At the same time, Jasper, the restaurant on the lower level provides good food at a very decent price.The staff is highly commendable for their professionalism and friendly attitude. I love this hotel

The lobby is very charming, but the black-painted hallways, doors, and animal pictures on the room doors made it a little scary coming to ur room at night. However, the room itself was cozy , upscale , clean with lovely decor. I recommend requesting a room on a higher floor.

Great stay. Close to the Loins but we felt safe. Cool decor, nice staff. Comfy stay. Check out at noon, I loved that part. The restaurant attached was not good and parking was $50, that sucked but I was aware of this as it was stated on the reservation

stayed here for 3 nights and was overall a pleasant experience. hotel lobby was clean and cozy. not super glamorous amenities overall in the room but atleast the room had a modern feel. room carpets probably need to be cleaned. mini fridge went out the first couple hours of arrival after placing two water bottles in it but whatever I didn't complain ice machine was helpful instead. staff was nice. surrounding area wasn't bad! might stay here again if I came back to SF.

We stayed here for two nights and had no complaints. We unfortunately got a tour of the Tenderloin while driving from the airport to the hotel, and sadly saw the "fentanyl fold" times 1,000,000. That being said, we didn't book this place for the location. Parking lot was literally next door, at a rate of $50 per night. (Don't take it personally when the lot attendant, aka Mr. Personality, is rude- seems it is just his shimmering personality, as evidenced by other reviews.) But back to the hotel: our room was easily the cleanest we have ever stayed at. Our housekeeper Socorro clearly took pride in her work, and for this reason alone, we would return. The food downstairs at Jaspers is excellent!! There was fast wifi; a fridge; a safe; a water station, and complimentary coffee in the morning. Maybe the only thing we noticed could have been fixed was the toilet paper holder that was dangling out of the wall- needs a new anchor. However, since we only came here to relax at night and crash, the hotel more than served its purpose. We would definitely stay again!

Nothing but attitude from the front desk I arrived after flying in from the international flight and was told that there was no reservation under my name after booking weeks prior. There was no compassion, just a shrug of the shoulders and rude tone of voice from the staff. Ended up getting any room elsewhere because I didn't want to give a company lacking professionalism any of my business

Hotel Spero was a phenomenal experience! The room was clean, staff was kind, and is in a great location! Daimler at the front desk in particular went above and beyond! We arrived early and he accommodated us the kindness and professionalism. He was incredibly personable and couldn't have made our first impression of hotel spero any better. He made us feel not only like welcomed guests, but as a friend as well.Not sure if Daimler is a manager but he definitely deserves to be compensated like one in my opinion. #plur

Cute hotel. Nice rooms. Restrooms are a bit small. But I enjoyed our stay here. Free wifi. No room service but they give you a voucher for 30 bucks off the jaspers' restaurant down stairs (outside the hotel) I would definitely stay here again. We parked across the street at the big parking structure.

Cute little boutique hotel just a few blocks away from Union Square. When I walked into the lobby, it was already decorated with Christmas decorations. I booked it through Hotwire where it doesn't tell you what hotel is selected until you pay. At first I was like I never heard of this place but once I walked in, it totally caught my eye. It was so cozy and welcoming. Andre checked us in and was very friendly and helpful. They have a bar/restaurant located downstairs in the Lower Lobby. Great place for bar food and drinks. The room was super cute. It had succulent plants in the room and it had a small refrigerator which was a plus. We didn't have our dogs with us but it was good to know that they are pet friendly. They don't have onsite parking since it is Union Square but there are parking garages nearby(Ace next door and O Farrell just around the corner). Just a few minutes walking distance away from Union Square which is convenient if you wanted to go shopping. Such a cute place to stay at. People may judge because of the location because of you turn on way and walk a few blocks you'll hit the TL but if you walk towards your left it's more touristy for the shops/ restaurants, but despite all that the ambiance and vibes in the hotel was great.

I actually really love this hotel. The staff have always been friendly and helpful, and this time was no exception. I cannot remember the name of the kind person who took my reservation and answered a million of my questions, but I remember Daimler and Jon, who held our luggage and gave us a scent stick for our room, which was really lovely. I love the decor of this hotel and the boutique feel and especially the crisp white sheets! It is near everything. We walked to Union Square, Chinatown, and even to the Stinking Rose in North Beach (that one was a bit far). Some of the furnishings are starting to show wear, or this would have been a 5 star review, but that's understandable with a busy hotel. 5 stars for the staff, location, and value for sure, but only 4 due to wear and tear. Nobody is perfect, but this place is charmingly close!

Really nice hotel. It is loud in the mornings with sirens and such but rooms come with earplugs. We did keep our window cracked so may not be a truly fair assessment. Staff were very nice. Jasper's restaurant is connected and has super slow service but convenient for a bite, drink and/or breakfast.

We spent two nights here and overall our experience was pleasant. Check in: lobby is bright and sunny. The decor is very modern. The clerk who checked us in was very unenthusiastic about her job. I had to ask questions to get any information from her other than here's your room key. She clearly didn't want to be there. But we got what we needed and went up to our room. There were 2 elevators and they didn't take ages to come up and down so we appreciated that. The room: as expected from reading reviews before booking, its pretty compact. Although the building is older, the rooms were remodeled and very clean! The tv is big and the bed had comfortable linens. The decor was lovely and I loved the mirrors. They provided robes and plenty of towels so that was a plus. The showerhead was large and had nice pressure and water temperature. No bathtub. The main complaint about the bathroom was the space to sit on the toilet (see picture) and there isn't really room to put your things to get ready. If someone was larger than "average" I imagine it was be a bad fit. The "view" that was advertised was just a view of the buildings in the neighborhood. Nothing special. Noise level was low. I don't think there was anyone staying around us at our end of the hallway so we slept very soundly without any complaints. Location: located in Tenderloin near Union Square. It wasn't "nice" but not the worst either. It was very easy to walk to places or take an uber. If people are complaining about homeless people, well they are every where in San Fran or any bug city for that matter, so that's unavoidable. For the price in SF it was not bad but I dont think we would stay for a longer stay than we did since it was a small room and bathroom.

I am very happy with my recent stay here. Check in was easy and the location is on the edge of Tenderloin, adjacent to Hilton. The lobby is welcoming and they offer free coffee and tea as well until 10am. The room is decently sized and nicely decorated. The bed was comfortable to sleep in. I really like that this hotel has a place where you can put your unwanted clothes on a side tray/table and it will go to charity. Big kudos for helping the community out. There were no issues whatsoever during my stay and I'd love to stay here again.

Great hotel! Very cute, well appointed, super clean, comfortable place to stay. We were there for three nights in July and I was impressed by the property. It's got the charm that hotel chains lack and a great staff. Couple of tips: park in the garage down the street, ask for a room on a high floor, ice is located every few floors so ask when you check in where it is, coffee in the lobby each morning is delicious so take advantage of it, Jaspers for cocktails and snacks is a great choice. Front desk staff are all super friendly and have great suggestions on what to do while visiting and how to do it.....Will stay here again when back in town!!

This place is an abomination. The most unprofessionally ran place I think I've probably ever had the displeasure of dealing with. Their HR is a complete and TOTAL mess, it doesn't get to be any more of a hot mess than this girl. In the area there are so many better places that you could choose to stay and dine that there is absolutely no reason to pick this one...unless of course you crave the aggravation and unpleasantness of unprofessionalism...if that's the case then you've found your place. PS, if you are unfortunate enough to stay here, don't leave anything of value in your room if you leave for a few hours.

I stayed in Hotel Spero this week for business. When I booked last minute, it was a great deal for this boutique hotel a couple blocks from union square. Upon arrival, I was upgraded and told about the restaurant available downstairs, the 24 hour gym, and free coffee and tea in the morning. My room was beautifully decorated and the bathroom was huge! I was surprised by the shower with two shower head options and doubly vanity with nice products. It was a comfy night and they even give you a Swell style water bottle to use with their filtered water machine. The lobby was perfect for pictures as it was decked out for Christmas season. Keep in mind you're staying in San Francisco, it's a beautiful city with its own level of grunge that Hotel Spero can't be faulted for. The streets were busy and I felt safe but would recommend you stay aware of your surroundings anytime you travel. Westfield mall, Union Square, and lots of restaurants and shops are walkable. Prime location, great customer service, and stylish decor means I would definitely stay again and spring for a higher floor with a view.

Probably one of the nicest hotel ive been to. Front desk ppl are very polite. they even took my luggages after i check out bec we went out eat. I highly recommend this hotel...parking garage right next door is awesome

this hotel is my new go-to in the city. the service is exemplary- johan at the front desk went above and beyond for us and that's something we don't see a whole lot of nowadays. the rooms here are excellent for SF, better than anywhere else that I can recall in town. hell, better than most towns I've traveled through. parking is handled by a garage next door; separate entity I believe and it's a tad pricey at $50 a day but it is valet with full in-out privileges. looking forward to coming back in a couple months.

Nice hotel that has a boutique feel with all the amenities. I gave it 4 stars because it's near the tenderloin district. If you are not from SF, the tenderloin district is populated with homeless encampments. I didn't walk around my hotel area because it didn't feel like the safest part of SF.

Location is in the Tenderloin so it isn't the best but it is nice to stay at a hotel close to the events, clubs, or bars in the area. No parking at the hotel so you have to park at a separate parking lot. The lobby area is large. Restaurant bar by the lobby. Staff were nice at check in. Rooms appear to be an old building trying to be modern. There was someone else's sock left in our room when we checked in. The toilet paper holder is strangely low in the bathroom for some reason.

From its charming lobby, quaint staircase, and chic comfy rooms, Hotel Spero has a lot of character to offer. It's a pleasant balance of vintage and modern. While it is off a seemingly semi-sketchy street in iconic downtown SF, the doors are kept locked in the later evenings with only guests allowed in. Otherwise, during the daytime the automatic double doors open to a well-accented lobby with several seating options, filtered water dispenser, and an area where complimentary coffee and tea are served each morning. The staff deserves special mention, especially Johan, for their excellent customer service. Johan was most helpful and accommodating throughout our short stay. We had a corner queen with amazing city views. Our door opened to a mini foyer; modest in size, the room was well-lit, a surprisingly comfortable bed and pillows, stylish decor, and a hidden refrigerator inside one of the side tables! The cute bathroom was stocked with toiletries, plenty of towels, and great water pressure. Overall, this boutique hotel is a gem. We absolutely recommend it!

A great Hotel Experience. I just came in and out for one night but I give the entire experience was 5 Stars. The lobby was nice and the rooms were well designed. I appreciated the finishes in the bathrooms too. Very friendly staff. Kathryn at check in and Rex at check out were genuinely happy, friendly and caring. And the morning coffee was set early and I was able to have a cup to go for my ride to the Airport. I will definitely come back soon. Thank you for getting it right.

Hotel Spero is a really charming boutique hotel, built in the 1920s but well maintained and updated. I appreciated the open stairwell and the general aesthetic. The rooms on my floor had cool swan paintings on the doors, for example. The lobby also has nice, quiet seating areas in the windows or amongst bookshelves. All the staff I interacted with were polite and helpful. My queen room was pretty small, but comfortable for one person. Everything was very clean and felt safe. It was reasonably quiet from my room on the 15th floor. Wifi worked well throughout the common areas and the room. The shower was clean, reached comfortable temperatures, and had decent water pressure with two options for stream concentration. The toiletries were fairly nice, but bring your own hair conditioner--the "conditioning shampoo" was not very moisturizing. The bed and pillows were comfortable. I would have liked a warmer duvet, but there was an extra blanket in the corner which was fine. Overall, I'd recommend this hotel over others in the area for the charm.

Updating that from Our items were robbed out of our hotel room and this hotel won't even reimburse us for the stolen items. It's sad. Management is horrible and really not of any help.

Dejavu moment upon entering this hotel. Turns out it use to be called Serenity hotel which I have stayed at before. Great corner rooms with views of the city. 3rd floor is a bit close to city traffic but what would you expect. Friendly staff, comfortable beds and nice updated decor. No minibars in rooms. The downside is a whopping $38 fee they try and charge you for amenities??? They don't tell you this upfront.

The hotel was easy to find. The lobby was welcoming and the staff were friendly. The room was small, but nicely upgraded. The only downside was the size of the bathroom, but the bathroom amenities smelled good and there were plenty of towels. The room was clean and the plant decorations were cute. They had complimentary coffee and tea on the lobby in the morning. We ordered breakfast from Jaspers, the restaurant/bar connected to the hotel. We ordered the American breakfast and avocado toast. The sourdough was delicious! There's a small garage next to the hotel that was full when we arrived. There's another Harrah's one block further and was a lot bigger and not too far of a walk. We would stay here again.

I enjoyed my stay here, it's a small boutique hotel with small but adorable rooms. In the heart of union square. This was perfect for my work trip.

My sister and I went on a road trip through the coast. We had already spent far too much time in the car (between sleeping and driving) with my dog might I add! Our host, I can't remember his name now was SO helpful. They had a coffee bar in the morning and a hot chocolate bar during the evening! This is a beautiful pet friendly hotel in union square. Perfect for businessmen or just people traveling through.

The hotel is somewhat renovated, the location is close by Union Square but also close to a very highly populated homeless community, which can be scary for small children. The rooms are extremely small. The bathroom does not have any counter space whatsoever. If you're a woman, good luck getting ready. 3 stars for the "resort fee" which is about $30 per day. The resort fee is for WiFi, mediocre coffee with non flavored creamers, and gym that honestly no one ever uses. If you are driving a car, good luck with parking. It's $58 a night even if you are staying at the hotel. Ridiculous.

The customer service was excellent. The light in the bathroom malfunctioned. I appreciated that Jhoan took care of me, remembered my name especially after I had checked out, ate dinner at Jasper's next door, and returned to the lobby to wait a bit until I was ready to leave.

A beautiful modern boutique hotel. Short walk to restaurants, quaint shops, etc. My room was very neat and tiny. Linens were a crisp white. Bathroom was sparkling but lacked a bathtub and was very small but not a problem for a short stay. Hallways and lobby was immaculate and well designed. I highly recommend this little gem!

Wonderful staff, gym and chic rooms. Environmentally conscious with their filtered water stations. If you are looking for a quiet place to stay in SF, I recommend this hotel.

Does this person work for the hotel? This was posted 20min after I called to cancel my reservation due to bedbugs, then conveniently it's the next thing mentioned here.

The hotel is nice enough and in a convenient location near Union Square, but I would not return. Here's why: We got one double size bed for two people. Not a queen, a double. What hotel remotely near this price range gives their guests double sized beds? I'm guessing it was because the room was so small. Strangely, we had four floor lamps in the room awkwardly taking up space. I'd prefer more bed over more lamps. The toilet was so close to the wall that you will need to sit on it at an angle or sideways. They charge a $34 required daily fee for gym and internet. That's about a 20% increase in the price of the room, and we used nothing it covered. I'm so sick of these "resort fees." I will now not stay in any hotel that charges one unless they have an actual resort I plan to use. Parking fee is the highest I've ever seen. We opted to park outside the city and take the train in, which was an added inconvenience. I liked the hurricane lamp, the shower and the armoire. The branded water bottle was a nice touch as well.

This was the most miserable hotel stay I've ever had. I've been to hundreds of hotels all over the world, and I don't mean it figuratively when I say it was MISERABLE. To echo another reviewer's sentiment, the room was HOT. It might be ok for some folks to have a room that's 78 degrees, but no way in hell you can sleep in that heat unless you want to wake up at 2 a.m. to damp sheets from sweat. At first, the front desk told us they'd have maintenance come up and take a look at things. 5 hours later, when maintenance finally came, they decided the a/c was broken and to put us in another room. Surprise--the new room also had broken a/c and it was the same situation. This hotel clearly banks on the fact that San Francisco stays mostly cool throughout the year, but we happened to be there on a week where temps got to 90 degrees outside. We had two choices: sleep in the 78-80 degree room, with the curtains drawn to have darkness, or sleep with the windows wide open and our FRONT DOOR CRACKED OPEN with the trash can to let air flow through, but deal with the city lights, city noises (it is loud in the Tenderloin) and sunrise at like 6 a.m. We decided to go with the latter. Sure, having the front door open risked a bit of our own security, but the street noises woke us up every hour, anyway, and it was better than sweating throughout the night. Lastly, the hotel charged us a $34 "mandatory fee" for hotel amenities like water, coffee and tea, having access to the gym, etc. None of which we used, of course, as there's plenty of coffee and tea nearby and we never planned to use the hotel gym. This is akin to a hotel charging everyone a fee for the shitty continental breakfast that most places serve for free. Avoid this place. We might as well have been sleeping on the dirty grass at the steps in Union Square.

Shocking that this hotel was nearly $800 a night. No water bottle available for purchase, and the shower only had 2-1 shampoo/conditioner. Mattress sank. Neighborhood is very sketchy - not somewhere I would feel comfortable walking alone.

First off it couldn't be in a better location. Cute hotel with some nice style and great staff. From the Bellman to the front desk. And the restaurant on property is very good also with a great staff. Warm and at the same time very professional

When you check out, you are charged a $30 PER DAY amenity fee that was absolutely not disclosed when I made the reservation and is not in the room price. I find this simply dishonest and unethical. I guess the advertised price means nothing. While I find these phony amenity fees annoying at best, at least other hotels disclose them before you make your reservation. (before I wrote this review, I revisited the hotel website TWICE to make sure the amenity fee was not hidden somewhere and could not find it).