Hotel Spero at Union Square

Lovely and well maintained hotel in a great location. The lobby is wonderfully historic, rooms are beautifully decorated and spotless. Comfy beds and bedding. Parking garage is next door and it's walkable to lots of shopping and restaurants. As 2 women visiting, we had no issues walking the area. It was only for 1 night, but wish we could have stayed longer. Next time!

There are very mixed reviews about the hotel which concerned me. I have to say from someone who has stayed in many hotels those concerns were unfounded. The hotel is clean, rooms are well decorated and beds are comfortable. The bathroom while on the small side is completely fine and more than adequate. I'd seen some pictures of how small it was but it's a typical size for San Francisco. ||||The reception desk would be the only thing I'd suggest as an improvement as it's the first place visitors go and could do with a refurb,

Pleasant hotel with nice rooms for a reasonable price. Our top floor suite was spacious and quiet, although the bathroom was small. The staff are friendly and the location is near many sights and transportation. In some directions it gets a bit rough, but not unexpectedly so. The restaurant is mediocre, but there are other choices nearby. A very good choice for the price.

Positive: The location was perfect for our needs. Staff was helpful and gracious. Hotel felt safe and secure. Room was perfect size and just what was needed. Self-parking extremely close by and safe for reasonable cost. Negative: As coffee is available downstairs in the lobby, it would be so nice to have a little machine in the room :) Also, the $19.99 daily charge would be appreciated if listed on the site. It it is reasonable but was not listed when booking Negative: ""

We arrived late as we had flight cancellation and the second flight was delayed. We were exhausted and were ready to retire. The reception staff then informed us that we had to pay amenities fees of approx 35 Dollars per night. No negotiation. And we could leave and will still be charged and no refunds. Amenities charges for faxing - really. Printing in digital age- may be in SF they still use pencil and paper. Gym. unsecured wifi. We are not business people.|No facilities in hotel or room for even a cup of coffee. The taxi driver warned us that the hotel sits on the border of Tenderloin which is an unsafe area due to levels of crimes, homelessness, drug misuse and alcoholism. Shame that visitors had not mentioned this in reviews.|overall, we would not stay there and research hotel charges and safety in USA more carefully in future.

The hotel is very old, the carpet on the floors doesn’t look good or clean. The doors to the rooms are not safe at all, can literally see through the cracks. The bed was horrible and could feel the springs… the bed was not made properly as well. The staff was not friendly at all, just the minimum… On the last day of my stay I got locked on the elevator for more than 5 minutes, told what happened to the receptionist and he couldn’t care less, the same happened to my girlfriend 15 minutes later. The bald guy at the reception was mostly the one whose service is despicable. The security is also non existent, anybody could enter the hotel, pick a floor and just wonder around. The jasper’s a good restaurant though, good breakfast. I work in a hotel in Portugal, and this horrible service would never be found there.

Wow! Fantastic, super clean, modern, comfortable, and cozy hotel in a central location that’s walking distance to BART for the fastest train ride to the airport. We stayed here twice in two months, both times in a one-bedroom suite on the 15th and 12th floors. The suites were spacious and brightly lit with natural light and had a cheerful ambience. The beds were very comfortable. The modern bathrooms were spotlessly clean, big enough, and the toiletries were more than adequate. The hotel’s restaurant, Jasper, was very convenient for breakfast and other meals. Every morning, the lobby served complimentary coffee and tea, and water is available 24/7. The hotel staff from the front desk, the room manager, to the restaurant servers were top notch professionals and very kind. I used to live in SF and absolutely recommend Spero! To those complaining about the Tenderloin, it’s an area very much part of the city! I’m a female who’s 5ft and 96 lbs and all the years I’ve walked around the Tenderloin and patronized the restaurants there, I’ve never been afraid.

Lovely hotel with great character. Rooms are well equipped though a little small. Every member of staff was friendly, helpful and efficient. BUT the location is just in the Tenderloin district which has a problem with homeless people on the streets. This is a San Francisco problem not a hotel problem but it did dim our enjoyment.