Shlomit1
Google
I'll start with tye good things: the hotel is very elegant and luxurious. Our room was OK, not the best, definitely not for the price, but it was clean abs comfortable. The hotel has a beautiful spaces outside overlooking the lake and a nice outdoor pool. The water is freezing and even on a hot day, it's quite impossible to enjoy it. We are a family with a 7 year-old and it was a mistake on our part to book this hotel. There is absolutely nothing for kids to do over there. If you are an older couple on vacation and want to relax or read and have the extra money, then you'd enjoy it. It's not for families. It's important to note that the hotel charges 20 Euros per day for parking in their own parking lot. Not 20 Euros for the entire stay, but per day| I found it quite rude, which is why I chose not to pay the 5% service they add to the final bill as a non mandatory payment. On a bad weather day I asked if we could use the indoor heated pool of one of the other hotels in the same chain and they were gracious and allowed us to use it for free. We went there and tye pool was freezing cold. It was indeed indoor, but not heated, so what's the point? I also tried to book a massage at the spa and there was only one hour available the entire day. So I tried to book it for the next day, again, just one hour available during breakfast. It seemed as if they had only one massus. A hotel of such a level and quite pricey, should make more efforts to give value for money. So overall it's partly my fault that I booked it because I was excited about the private beach and the pool, which were hardly used, and especially as there are a selection of beautiful hotels in the area with better prices, but it felt that there is guest relations and they didn't care much if we're happy. Their breakfast was good and as stated, the views of the lake and the public areas beautiful and well maintained.