Stephen H
Google
I was excited to return to Hotel Splendid after staying every January for the music festival for 10 years between 2002 and 2012. The hotel staff are still as polite and friendly, especially the bar manager. There has been some nice upgrades, the breakfast room changes into a bar from 5pm, and the bedding is of a good quality, but the rest is a little tired. Our room 208 was large, had a great view and small balcony, but the smallest bathroom I’ve ever been in and a separate WC. We had big issues with sewage smells from the separate WC, and on our second night it was so bad we asked the hotel night Manger if he could move us, which unfortunately he couldn’t, the hotel was full. I made the night manager come into our room so he could experience the foul smell we were having the injure, and he was disgusted. On check out the hotel manager looked at us when we complained as if it was acceptable to be sleeping in a room with a terrible raw sewage smell, all they would do is comp the breakfast. So to summarise, we would NEVER stay at this hotel again. And we would advise you not to pay in advance for your stay if you can, so that if you have this awful sewage smell you have a little more to bargain with, and if they can’t change your room, then move out of the hotel, there are many other options around you. |The hotel management could have given us a lot better service this morning, and this review would have been slightly better, shame on you Hotel Splendid.