Hotel Splendide Royal Lugano

My wife and I were lucky enough to stay at the Hotel Splendide Royal Lugano as part of our honeymoon trip to Italy and Switzerland (24-27 Oct 2025). From the beginning, the staff were exceptionally warm and friendly. Couldn't have asked for better service from everyone we interacted with; from the front desk, the masseuses, the waitstaff and chef at I Due Sud, and the concierge among others. The room we had was absolutely fantastic overlooking the lake, and easily the nicest we've ever stayed in. Felt spoiled to stay even a few days in such luxury. They provided a bottle of champagne and a delicious tart upon arrival to welcome us for the honeymoon, which was such a classy touch and deeply appreciated. We booked our first-ever Michelin dinner at I Due Sud, and it was phenomenal. The food was stunningly delicious, the service was top-notch, and the head chef Marco came out to personally congratulate us on our honeymoon, including providing us several courses above and beyond our initial selections (even a happy honeymoon dessert!). All we could've asked for and more, I guarantee you will not leave hungry! I hope we're one day lucky enough to return to Lugano. Until then, our warmest thanks and deepest appreciation to everyone at the Hotel Splendide Royal. Thank you from the bottom of our hearts for making our honeymoon such an unforgettable experience!

From the moment we arrived, we felt truly welcomed. The staff are incredibly kind and attentive — always smiling and ready to help with anything we needed.||The hotel is simply beautiful, full of charm and elegance, with a stunning view of Lake Lugano that you never get tired of looking at. Our room was spacious, spotless, and very comfortable.||Breakfast was one of the highlights — delicious food, great coffee, and that amazing lake view made every morning special.||Everything about our stay was perfect. You can really feel the passion and attention to detail in every corner of the hotel. We can’t wait to come back!

This hotel far exceeded my expectations. The staff is really amazing at this hotel, particularly Ilaria. They answered all my questions via email before I arrived. The room which was recently renovated was beautiful, serene, comfortable and quiet. It had motion activated night lights to get to the bathroom. Maid and turndown service was excellent. The breakfast buffet is very good. From the online pictures it is hard to tell but the hotel is immaculate and beautifully maintained. The location is very convenient to the town center and across from the promenade.

Fantastic hotel in Lugano just across the road from the lake. Good rooms, helpful staff. The pool and jacuzzi were a bit cold though. We had a great couples massage.

Absolutely loved our stay here! Everyone was so friendly and accommodating, and the atmosphere was just perfect. The room was beautifully designed, and very spacious. The staff provided outstanding service and made sure we had everything we needed. Would definitely come back!

My husband Mr Terkesli and I stayed at this hotel for one night. Although we had a slightly unpleasant start, thanks to the hotel front office manager, Luigi Spiniello, it turned into a wonderful vacation. The Hotel was very clean and the view was perfect. The risotto I had at the restaurant was the best I've ever had. I would definitely like to come back. Thank you very much.

This is an outstanding luxury property with some of the most incredible views over Lake Lugano you'll find anywhere. The room was beautifully appointed with elegant furnishings and that bed was absolute perfection. The whole property has this timeless, sophisticated feel that manages to be luxurious without feeling pretentious. What really set this place apart was the staff, particularly our concierge who was always on point with recommendations and seemed to anticipate what we needed before we even knew what we wanted. The breakfast was excellent with high-quality options and beautiful presentation. Every detail felt carefully considered, from the room amenities to the public spaces. The view from our room was breathtaking and made even simple moments like morning coffee feel special. This is how luxury hospitality should be done - attentive service, beautiful setting, and genuine comfort. Would give 6 stars if that was an option, and we'd definitely return.

Title: A Wonderful Stay – Exceeded All Expectations! We recently stayed at this hotel and had an absolutely fantastic experience from start to finish. From the moment we arrived, the staff went out of their way to make us feel welcome. The check-in process was smooth and efficient, and we were immediately impressed by the cleanliness and style of the property. Our room was spotless, spacious, and very comfortable. The bed was perfect for a good night’s sleep, and we loved the modern amenities provided. Housekeeping did an excellent job each day, and we really appreciated the little touches that made our stay special. Especially thank you Miriam and Alfredo for assisting us. This awesome concierge Richardo for giving us well detailed information and for making our last minute booking possible. We would absolutely stay here again and highly recommend this hotel to anyone looking for a comfortable and welcoming place to stay. Thank you to the entire team for making our trip so enjoyable!

Stayed here for 2 nights in May as part of a group tour. Our room was very big and facing the lake with a small balcony. I was very happy with the room and wish we had more time to spend there. There were some chocolates and jellies waiting for us in the room when we checked in which were delightful! The location of the hotel is very conveniently located with a quick walk to the downtown Lugano area with lots of shops and restaurants. We had breakfast included which was buffet style. The first morning we got there early and had a spot outside to enjoy the view. The breakfast itself was just okay. The second day our group was leaving early so they had arranged for an earlier opening for breakfast but when we got there they were still setting up and did not have all the options available. All said, I would consider staying there again if ever back in the area. I understand there are two parts of the hotel and have heard negative things about the other part so would want to make sure I was in a similar lake facing room in the main hotel building.

A pretty nice hotel! Great location right on the water, close to shopping, biking, restaurants and a bit of anything else you may need. The staff we encountered during our couple night stay here was super friendly and generally spoke pretty good English for us Americans :) Our room was ready around 1230 when we arrived, which was a surprisingly nice thing. We did end up on the 'left side' of the hotel and the high floor with a room that seemed a bit older than others in our group reported to have. But it was nicely equipped, the AC worked and just across the hallway was a huge balcony with an amazing view! Wife spent some time at the spa and really enjoyed it and the access to the pool area and such the rest of the time there. It is priced as I'd expect for the area. overall a great experience and would definitely booked it again if I was back in the area.

There's a restaurant on the ground floor open to the public, it's called La Veranda. Excellent service, selection of wine and many dish options. The Gnochetti with lobster, buttata and truffle were fantastic!

Very disappointing - the staff were not friendly when we arrived- the restaurant was very expensive for mediocre food and the cocktails had hardly enough alcohol for a sip. At 20.00 for a drink and needing to order a double and it still not half way up the glass (and that's with ice.). The food was delivered cold. My advice, Stay somewhere where you get both service and are appreciated.

One of, if not the best, hotels in Lugano. A terrific view of Lake Lugano, and right on the boardwalk. Definitely recommend, and definitely come back. The service is excellent (at least 9/10). Restaurant is probably an 8/10. The rooms are clean, nicely decorated (silk drape for wallpaper), and very comfortable. Obviously you should expect to pay more, but for those familiar with similar hotels in Europe, nothing shocking.

This was the most random and elaborate hotel experience of my life. All you need to know is in its name. After a visit to Florence and Pisa, we decided to trek up to Milan for a night. After a day of shopping and cathedral viewing, I said, "Let's just go to Lugano" -- the place where I had studied abroad in college. With no reservations, we drove in and were immediately greeted by the valet, who parked the smart car. (SIGH. I miss smart cars.) We walked in and asked if any rooms were available. We were then shown a couple of options and chose our room. This was one of the most comfortable hotel experiences of my life, but it's costly. It's definitely one of the most expensive hotels in Lugano. But hey, you're in Switzerland! Do it up. (I don't usually use that phrase, but it works best here.)

Impeccable service! When in Lugano I suggest staying here. Why leave when the food is perfect and the hotel service is great. The staff is extremely helpful and is always attentive. I feel like they are family and look forward to going back in March. If you are visiting Lugano for work or for play, I suggest ordering in and taking the day off. Have the staff caterer to your every needs.

We are on a Tauck tour and dinner was included on the first night in the La Veranda restaurant in the Hotel Splendide Royal The room is excellent Went for dinner and were disappointed Loud piano playing and we felt very rushed Lots of service people serving very fast My wife had squash blossoms filled with some kind of breading and cheese mush I had French onion soup that was bland and not what I was expecting My wife had veal Osso Bucco and I had a sliced steak dish We both tried each other's dishes and didn't like either one Very disappointing and would not recommend dining here

Our favorite Lugano hotel - and we have stayed in 4-5 others (daughter in school in Lugano), including other luxury hotels, downtown and in the suburbs. Hotel Splendide is convenient to Lake Lugano, galleries and shopping, and has the best service we have experienced in Switzerland. The staff is friendly and eager to assist - we use the concierge for day trip planning, airport pick ups, school drop offs! The hotel combines old-world​ luxury and impeccable service. A birthday surprise of complimentary champagne​ and cake was waiting for​ me in my room one evening. Can't say enough about our good experiences at this hotel. We are returning to Lugano in December and will stay there.

This hotel is simply amazing! The staff is helpful and polite, the food is wonderful and the rooms are stunning. Of corse the prices are a litter higher, but it is worth it. Also, the location could not be better; just a beautiful stroll along the lake to get to the shops. Me and my family love it here and will defiantly be making a reservation to stay at the Hotel Slepndide Royal next time we are back in Lugano!