Andrej
Google
Our stay was disappointing due to several unresolved issues. Our room had mold on the ceiling, a rusted door frame, and a bathroom floor that was always wet, possibly from a leaking shower or toilet. We reported these problems to reception three times. Although a worker was sent, nothing was fixed and we were not offered a different room.
My partner brought her own gluten-free additions because there were no gluten-free options available. The staff was informed and they approved to use gluten-free additions. When she added them to her salad at lunch, the waiter complained. However, a nearby table was allowed to add their own berries to their ice cream. When we asked about the double standard, the waiter said they were friends of the owner and exceptions were made for them.
At the pool, staff told us we could not drink our own water and had to buy it for €4.50 per 750ml. Only after speaking to the manager were we allowed to use our own water and the manager confirmed that there was no restriction.
Overall, maintenance issues were ignored, dietary needs were not respected, and staff enforced rules inconsistently. I would not recommend this hotel.