Hotel Steffani

Was extremely happy with this find. We were fortunate to receive an upgrade and the corner room we received definitely had a WOW factor with the size of the room and wood everywhere with a nice balcony overlooking the centre of the village. Extremely comfortable stay with good service. Forgot to use the shuttle service from the station to the hotel. Did use it on the return and appreciated the enthusiasm of the driver who was carting luggage down a bunch of floors for a large group leaving. He dropped everything to give us a quick drive to the station. Appreciated.|Tip: Book directly on the website if you can, saves the hotel large third party booking costs. They will appreciate it.

Stayed for one night, lovely hotel with an old school flair. Our room was nice and spacious, everything clean. The wellness is lovely and really nice after a busy day. Breakfast is basic but has everything you want and the staff is friendly and attentive. My only gripes and they are small are: We sleep with open windows and although our room had an amazing view, it was quite loud. I guess we were above the wellness and with the window open it was like having a vacuum cleaner running during the night. With the closed windows, you can't hear a thing. The cute small bar by the reception is a smoking bar. I get that it's tradition and I guess that is also charming but the smell inside was very strong for me. Again, these are small details. I would not hesitate to recommend this place or to return.

Was an awful experience at the hotel , from the reception team who’s unwelcoming you and speaking to the guest behind the wall not bothering them self and come in front of the desk !!! And making fun between each other and speaking their own language, so we checked in the safety box was not working and I asked the maintenance team to come and check ( from the first minute we entered the room ) then the TV not working something wrong with the wires , also bathroom cleaning wasn’t perfect as a 4 stars hotels , make sure you spend your money on the right place with a professional welcoming team !!! In the end when we asked for the duty manager to look after all the above , they said she’s not here till Monday !! The was Friday ! Francisca / Lorenzo needs better hotel management training !!

What happened to Swiss hospitality??? Horrible Servise in the dinner and breakfast at this hotel !! The simplest request like honey with my coffee or ordering took so long we had to leave hungry , very rude restaurant manager ANSO or EZIO made a stay terrible, we ate a Roos the road even though our food was included

Hands down the best spot in town! Stayed here for my first week of Cresta and could not have been happier. The hotel is just a 10 minute walk from the train station and the same distance from the SMTC. The staff were incredibly friendly and could not have been more helpful. My room was spotlessly clean and had everything I needed, as well as the softest pillows and duvet.|I particularly enjoyed the homemade treats they served each afternoon with tea, before heading to the sauna for some relaxation before a sumptuous dinner.|Each evening the footage from that day's Cresta riding is shown in the bar, where the lively atmosphere is the perfect place for a drink with friends.

Very disappointed from the team of reception how the are unprofessional and unwelcoming the guests nothing work in my room and it was not prepared and not clean!! We fix everything in the room and she’s refused to change the room for me with my daughter and her name Francisca !!also in the first day I stay outside the restaurant , belongs to hotel it was so cold and the waitress staff name Fabio come to me please come inside and we go order our lunch it was disappointing specially the pizza 2 out of 10 and second day I want to have my tea inside the restaurant there’s no place inside the hotel for guests and this waitress Fabio he refused to let sit inside something changed only second day !! After we checked out will never go back to this hotel not clean not professional at all disappointed!!!

We had a wonderful stay at this hotel. Make sure you enjoy the spa features, pool, sauna and steam. Easily walkable to all the things in St Moritz

Very nice hotel in a perfect location, nicely decorated with excellent staff always happy to help with whatever you need. |The food is wonderful every night and each morning there's a great buffet breakfast. |The Spa is fantastic, especially with new Gym I definitely hope to be back next year!

The hotel rooms are spacious and ours had 2 balconies which was Nice but they fall short on amenities like coffee/tea in the room. There's a machine but no pods, ran out of tissues and not replaced and no washcloths Towels are on the small side Buffet breakfast plentiful if it's included. Location is difficult if you're using mass transit from station Make sure you arrange a pick up with hotel When we arrived I needed to walk through a construction site that was all up hill from train station. All the escalators and elevators from street level were closed down

When you stay at a hotel that opened in 1869, has been run by the same family for four generations, and housed athletes and officials during the 1928 Olympics, you know you're going to enjoy something special. In fact, Steffani the Rabbit, the mascot of the 1928 Games, became the hotel's namesake. With sweeping views of the city, the interior completes the image of a quintessential Swiss Alps mountain chalet. From the large fireplace in the lobby to the indoor pool and full body massages, the place is just special. And the staff are incredibly kind! The complimentary breakfast is quite good, but the room service food is only mediocre. Nonetheless, you'll not only fall in love with the town but this hotel as well!

Would you stay at a hotel which had only 4 reviews, all one star? We stayed 2 nights at the Hotel Steffani in the center of St. Moritz, Switzerland, the world famous ski resort, as part of our Collette tour of Alpine Lakes and Scenic trains in July. Only 4 reviews on Yelp, all one star, but 329 reviews on TripAdvisor, averaging 4 stars. TripAdvisor rated 96 in walkability, with 36 restaurants and 13 attractions within 0.75 miles. 13 minute walk from the train station on the lake to the hotel, which is on an uphill grade from the lake. This is where the Glacier Express train arrives from Zermatt, and where the Bernina Express train run starts to Tiano, Italy. Hotel is old but spacious. The bedroom was 9' x 9.5', the walk in closet 4.5' x 5.5', and the twin sink bathroom 4.5' x 9.5' , for a total of 155 square feet, easily the largest unit of the 5 hotels we stayed in our 14 day tour. As was the case with the previous 3 hotels, two twin beds bumped together. The room was clean and modern styled, but lacked sufficient electrical outlets to easily recharge up our cell phone cameras, tablets, cameras, and laptops. Remember to bring multi outlet plugs and electrical adopters for Switzerland which differ from France, Germany and Italy. Bathroom was glamorous looking, with two granite counter sinks, room length mirrors, heated towel racks, and a deep bathtub/shower combination. Looked like something from Las Vegas with the fancy décor. Noise from the downtown plaza at night through the large openable windows. Glass door opens up to a small balcony, with partitions separating the neighbors. We were in the inner corner of the fourth floor, with a balcony overlooking the city. However to see the lake in the background, you had to walk on the balcony. And neighbors perpendicular to us on the balcony peeking beyond where the partition ends, could see me typing my yelp reviews in my underpants, when I was wearing something! Hotel has a sauna, large indoor pool, restaurant, and is adjacent to several restaurants on the plaza facing the entrance. We were here on a Saturday and Sunday nights, but there was minimal noise from the restaurants on the plaza, unlike in Zurich!

Our experience was immeasurably rude waiters who do not like Americans, at all. We left unserved after the waiter RIPPED the napkins from each of our laps and cleared out table of utensils and glasses because we only wanted desert and coffee. We will not be returning nor will any of our other friends who are in town visiting with us.

Only stay here is you don't believe in freedom of speech. My husbands high school friend stayed here and posted a slightly negative (but not nearly as negative as some of the other reviews on yelp) review on her FB page, which simply stated that the room was small and even though she was supposed to be in a "lake view" room, she could hardly see the lake. For this, the hotel manager called the police, accused her of making threats (ie her FB post) threw her out of the hotel and threatened legal action!!! Oh! And my husbands friend is an African American woman... Just don't

The room was tiny, with the window having immovable bars over it which seemed very unsafe. The space was smaller than a very small dorm room and uncomfortable. It had only a sink with no bathroom or bathing facility. One had to use a communal toilet and a communal shower. We were very disappointed. A cost/benefit analysis clearly demonstrates this was not worth what we paid.

The hotel carries a smell like someone who hasn't brushed their teeth in a year's breath, absolutely disgusting. We went in the hotel and the people there immediately told us, you have the petit room, we asked what that was. They told us that the bathroom was outside....so we were like um okay. Then we got to the room and it was extremely tiny, all that could fit was two wooden planks for their so called "mattresses" They asked if we would like to upgrade to the "Hotel Steffani" room for 100 dollars, we agreed but it ended that room stunk so bad and was barely better, only it had the bathroom connected to the room. (we ended up having to switch back) The petit room was also having a bathroom that was shared by a bunch of other guests. Absolutely terrible. The only good things were that they had free WiFi, but nowadays most hotels have that so it wasn't much of a special feature at all. Let us just say, do not book this hotel, absolutely don't!