malindao566
Google
Husband and I spent five nights in this somewhat unusual, small hotel (8-10 rooms) and found it to be outstanding! The only feature which did not matter to us, but will to some, is there is no elevator and no ground floor rooms. If that isn't a bother, everything about this hotel is 5 star. The location is perfect. Adjacent to the Rathaus, in the center of Cologne, 5-10 minutes walk to everything, but on a side street so there is no traffic hustle. Very safe neighborhood. The room we stayed in was not large, but was modern in design and functionality: multiple outlets strategically placed; multiple lights with independent switches, so lighting can be focused for reading or all encompassing; plenty of flat open shelving; use of mirrors that makes the room feel more spacious; bedding was extremely comfortable; modern, well lit bathroom with great shower; also a safe and small refrigerator for drinks and a TV. ||In a hotel this small in a big city like Cologne, you'd expect a rudimentary, profunctory breakfast. Wrong! Stern am Rathaus had one of the top breakfasts we've ever had. All the usual products you'd expect in a good German hotel, plus they will make eggs and bacon if you wish. They have a creative spread of vegetables and dips, muesli and yogurt, plus a daily breakfast treat such as french toast or apple pancakes. Terrific coffee and tea options and juice. ||The hotel staff were all exceptionally helpful, friendly and cheerful. In addition to guiding us to shopping and sightseeing and being attentive at breakfast, they went out of their way to think of ways to be helpful. They volunteered to carry our luggage. They let us have early coffee and take croissants with us one morning when we had to leave before breakfast opened. The morning we were leaving Cologne, we had a train delay which threatened our Frankfurt flight. The on duty staff told us where to go in the train station and how to ask for the "fast train" for Frankfurt. We probably would have missed our flight home, if we hadn't. ||As I mentioned, we stayed at Stern am Rathaus for five nights. That provided us with plenty of time to see problems or slippage in quality of service. There was no slippage. The young staff were all terrific and a pleasure to chat with.