Hotel Suba Palace

The rooms are cleans and very well kept. Staff is amazing and very coperative. Breakfast was delicious and not to forget wide variety of food. I would highly recommend it!

Extremely Disappointed – Would Not Recommend.. My recent stay at this hotel was deeply frustrating and disappointing. Check-in was delayed, and although I was promised a room upgrade, it never happened. I was initially placed on a floor undergoing renovation, with constant dust and loud drilling noises. When I raised concerns, the staff casually suggested I check out if I wasn’t happy, showing no willingness to resolve the issue. After escalating, I was moved to another floor, but the noise persisted. A second room change followed, and this room had a malfunctioning AC that made loud noises and didn’t work properly. I showed this to the staff, but no real solution was offered. Most concerning was the clear bias in how Indian guests were treated compared to foreign guests. I observed noticeably better service and responsiveness toward foreigners, which is unacceptable and discriminatory. I had no choice but to adjust and stay for a couple of days, but I would strongly advise others to avoid this hotel. It does not meet basic standards of hospitality or professionalism.

Excellent service and clean rooms. Staff were very attentive and it felt at times like 5 star hotel service. Close proximity to Gateway to India and also some nice cafes in the area. Highly recommended and will stay again in future!

It’s a really great hotel with super kind and professional staff. Everyone is friendly, the hotel is clean and has a lovely atmosphere. I could go on all evening about how good it is.

NIGHTMARE AMENDMENT PROCESS & ZERO CUSTOMER SERVICE! BEWARE: STAFF IS UNWILLING AND NOT HELPFUL ON CALLS! ​Amending a booking at this rubbish hotel is an absolute nightmare. The staff doesn't care at all about customer needs, and they seem determined to make the process as difficult as possible. Adding to the frustration, half of the contact numbers provided on the booking platform simply don't work. ​Here is a detailed breakdown of the appalling service: ​My friend had a booking from the 21st to the 25th, and due to unforeseen circumstances, needed to change the checkout date to the 23rd. ​Initial Contact: The hotel staff immediately directed us to contact the booking platform (Booking.com) as the amendment wasn't working on their side. ​Second Contact: When I called back to explain that the amendment still wasn't processing, the response was a dismissive, "it should," offering absolutely zero practical assistance—truly unhelpful! ​Booking Platform Intervention: After contacting Booking.com, they confirmed they had processed the amendment request from their side and informed us that the hotel simply needed to confirm the change. ​Hotel Refusal: I called the hotel again with this information, expecting a quick resolution. Instead, the staff named "Ravi" explicitly stated, "we will not change the booking as it's not possible." ​It was an absolute zero-effort, obstructive approach from their side. We ended up wasting half a day sorting out such a simple administrative task purely because of the Ravi and his lady colleague's unwillingness to lift a finger to help a customer. ​Terrible, frustrating experience. I hope this hotel gets a team that is actually willing to help customers rather than just being difficult. I would never recommend this property to anyone. Avoid at all costs.

⭐️⭐️⭐️⭐️ Excellent breakfast, great value Had breakfast at Hotel Suba Palace — a well-curated spread with fresh, high-quality food and efficient service. Clean presentation, good variety, and a calm ambience. Excellent value for money. Would happily return.

Good value for money hotel. Perfect location. Great staff. Good restaurants nearby. We tried Ekaa Loya, Khyber and The Table and all very good.

I had a wonderful stay at Suba Hotel in Colaba. I would like to commend the excellent cleanliness of the rooms, which were spotless and very comfortable. The hotel’s prime location made it easy to access many of Mumbai’s top attractions. The reception was warm and professional, and the staff were always smiling and helpful, which made the entire experience even more pleasant. Thank you to the management and all the team for such a lovely stay. I highly recommend this hotel to anyone looking for a clean, well-located, and welcoming place in the heart of Colaba