Shanilka R.
Google
We had a very disappointing stay at Hotel Sudu Araliya, and it was nowhere near the star-class experience we expected.
We spoke to the Front Office Manager, Mr. Dilan, before arrival, hoping for a better solution for Full Board guests, but the option offered was not satisfactory considering what we paid.
The rooms were dirty, with visible stains on furniture and curtains. There was also an unbearable smell coming from the toilet, making the room uncomfortable to stay in.
We paid for Full Board, but ended up having only lunch and breakfast at the hotel. The buffet food quality was poor. The food was cold, tasteless, and far below expectations. Because of this, we decided to have dinner outside the hotel, which clearly shows that the Full Board package was not worth the money at all.
The only positive aspects of this hotel were the friendly and helpful service staff and the beautiful, well-maintained garden and view.
Apart from these, everything else was a major disappointment. For anyone looking for a true star-class hotel experience, I strongly recommend not choosing this hotel. It is a total waste of money.
I have stayed in several star-class hotels and honestly, some non-star hotels I’ve stayed at were cleaner and had better food than this place. I seriously expected much more from Team Araliya. Disappointed. 👎🏻
This review I shared is honestly so future guests can make an informed decision.