Hansana Chamika
Google
I recently stayed one night with my family at Sudu Araliya Hotel, and overall, it was a comfortable and enjoyable experience.
The rooms and hotel facilities were excellent, providing a relaxing and pleasant atmosphere. The food quality was good as well, offering value for the money. However, I noticed there was a lack of variety in the menu, which could use some improvement to better cater to guests' preferences.
The hospitality of the staff was commendable, but I observed a serious issue during the booking process. Many staff members seemed hesitant to take responsibility or make decisions independently without consulting the manager for even the simplest queries. This created delays and added unnecessary frustration, which could be improved with better training and empowerment of the team.
Apart from this, everything else about the stay was enjoyable, and I appreciated the overall comfort and service. With a few improvements, the hotel can offer an even better experience for its guests.