Hotel Suites Mar Elena

Loved the kind of spiritual art works and signage throughout the building. Had a nice feeling to it. Rooftop area was wonderful! Lots of loungers and some shaded areas. Pool was small but good for a dip. Coffee shop right below hotel for morning coffee, no coffee maker in room. Standard Room was quite small. Had a small balcony but it was street side and very loud, had to keep patio door closed. During this stay there was the old stinky drain type smell going on, not pleasant. Overall a good stay and likely would stay again.

This is a fantastic place for the price you pay. I'll definitely stay there again. All the staff were friendly and accommodating. The rooftop pool was relaxing and a great place to hang out. The sitting area on the ground floor was great with its fountain, plants and birds. I enjoyed my coffee there every morning. Some people have complained of the traffic noise but the hotel is beside the main road so it's not really their fault. I adapted to the noise and it was never an issue for me. Highly recommend.

Overall, a solid experience, more like a 4.5/5. Think most of the rooms are not towards the busy road, so I think what tipped the scale towards 4/5 for us was that we had a room on the first floor towards the road, and there was a streetlight just outside our bedroom Windows with not light proof blinds. Otherwise, spacious, clean, comfortable and nice rooftop pool

The property looked cute at first, nice courtyard, decorations, white and blue colour scheme. However, we did not enjoy our stay there. The bathroom didn't have any shampoo, shower gel, towels or hairdryer, and the tap was leaking and making noise 24/7. There was no blanket on the bed either (even though it's winter time and the nights get a bit chilly), the pillows were extremely uncomfortable and gave me a neck pain. The single pane window let all the noise from the street in, so this, coupled with really bad pillows and no blanket, ensured that a restful sleep was out of question. The wifi was really patchy, coming on and off all the time, which was really annoying. They also wanted to take a security deposit in cash, which is a practice I haven't seen in years, if not a decade, and we do travel a lot. So, overall, we do not recommend this hotel.

We had an apartment and it was huge. Very clean, friendly staff. Bed is hard as a rock, and No blankets provided. Disappointed kitchen didn't provide dishsoap, tea towels or drinking water. Rooftop pool delightful and quiet. Only a block way from beach, walking distance to several restaurants. Cafe Roma across street has great live band, loud music and many Canadians go there.

Unfortunately we did not have a great stay. The room was small. Had no refrigerator or water to drink. The tv was broken as well as the toilet often didn't flush. No toiletries were provided. The beds were extremely hard and had no blankets. There was also no towels in the room. When I told the front desk that I was wanting to check out early because of these issues he said I should have told him and they could send someone to replace the toilet. We did ask multiple times for blankets and towels. When given then finally they were thin and old. Lastly the breakfast isn't good. It's at a restaurant a block away. You can choose chilaquiles or from a couple of different Mexican style omelets. It was not a comfortable stay. Sadly the hotel itself in beautiful but the quality of care isn't there.

On a busy highway with a karaoke bar blasting across the road. Balcony door is NOT soundproof, the doors a joke, there's absolutely no handle to get back in. Rooms are unhygienic and bathrooms are tiny. Fans are falling out of the ceiling with so much grime on them. Wifi doesn't work at pool area. We advised front desk minutes after getting into room we were not happy and wanted to check out immediately and they did nothing to assist or answer the phone to our third party booking agency to cancel. We left and the manager couldn't even advise if they were going to refund the rest of the stay. DO YOURSELF A FAVOR AND DO NOT BOOK THIS HOTEL

My First time in Puerto Vallarta with family, mar elana was more than expectation. Location is accessible, very safe and happening neighborhood. Room were good, two options an apartment with kitchen and a master w/o kitchen , daily room cleaning service included. Great pool and sitting Area on roof top. Breakfast menu is limited but good to the price. Staff is helping and accommodating.will recommend!!!