Hotel Supreme

Not a “Family Room” Filthy, Unsafe, and Dishonest Advertising We booked what was advertised as a “family room” what we got was a nightmare that no family should ever have to experience. The room itself was disgusting. Cockroaches were everywhere crawling out of the fridge (which didn’t even work), scurrying in the bathroom, and nesting in corners. The air conditioner was covered in mold and barely worked, pumping out a foul, musty smell. The ceiling and walls were visibly moldy, and the beds were unstable and creaky. Everything felt dirty, damp, and completely neglected. Even worse was the hotel environment. Nearly every other room seemed to be operating as a place of business for sex work with a constant stream of people coming and going, loud noises throughout the night, and behavior that made us feel unsafe. We saw multiple transgender sex workers working openly on the premises. To be clear, our issue is not with anyone’s gender identity it’s with the fact that this was clearly an unmanaged, unregulated environment, completely inappropriate for families or anyone looking for a safe place to sleep. When we complained to the front desk manager, it only got worse. He refused to give us another room, refused to refund us, refused to send housekeeping, and instead handed us a can of air freshener in response to our roach problem. When we pushed back, he rolled his eyes and said, “This is a budget hotel — deal with it.” The attitude was insulting and unprofessional. We had already paid for all three nights, and because of the manager’s refusal to cooperate, we were forced to pay out of pocket for a different hotel. Once we switched hotels, our taxi driver and the new hotel’s front desk staff immediately recognized the name of the first hotel and warned us that it’s well-known locally for being a hotspot for sex work specifically transgender sex workers. Apparently, this is common knowledge among locals, but completely hidden from tourists booking online. This hotel is falsely advertised, poorly managed, unsanitary, and unsafe. Do not stay here, especially if you’re with family or expecting even the bare minimum of comfort or cleanliness. Rating: 1/5 — Zero stars if I could. Don’t waste your time or your money.

The hotel’s definitely seen better days—everything feels a bit outdated. The front desk staff weren’t exactly the friendliest either, which didn’t help the vibe. However, the hotel’s prime location—just a short walk from Orchard Road and Plaza Singapura—remains its strongest asset.

The most dirties hotel in Singapore I have ever stayed. Mouldy rooms, dirty linen, curtains, carpet and floors. When I went and complained the reception person didn't even apologize but gave me another key. When I opened the room a woman walked out and the management said she was a staff but didn't look like it. Other than a stellar location I will not encourage anyone to stay here. There are other brands such as value and hotel 81 which are 3 stars but great value for money.

Worst hotel You will ever sleep. Very dirty. Room never clean. Bad customer service. So many cockroach and ants living together with you. Hotel Owner only need money. Once You sleep. Take care your room by yourself. Worst hotel in Singapore by far. NO WIFI

Phillipines or Indonesian "working women" coming in and out, don't really care about this since the room rate is quite low anyway for location. Management locked the windows so one cannot even get fresh air into the room however, was not so pleasant staying here.

The staff were approachable and kind. However, the room is musty, the beddings, towels and curtains were too old and should have been disposed of. Rooms were dirty. There were dried rice and hair balls on the carpet. Bathrooms need hard scrubbing to remove the molds on the crevices. Not worthy for the price.

This hotel is generally good. There is a 24-hour food court near this hotel. There are also several shopping malls in this area.

The hotel is situated in a convenient location, within walking distance of the famous Orchard Road, a laundry facility, a bar, and grocery stores. However, it is a budget hotel with very basic offerings. They only provide soap as an amenity, and while towels are available, they are in poor condition.The hotel rooms are outdated, with old furniture and an uncomfortable mattress. The room was dusty, and the cleanliness did not meet expectations. Hotel lift also very old. The shower had issues, with no hot water available at night and excessively hot, unadjustable water in the morning. Overall, the stay was disappointing despite the great location.