Hotel Supreme

IF AGODA ALLOWED CANCELLATION AND REFUND, I WOULD DEFINITELY NOT STAY IN THIS HOTEL. First of all, the staff are not friendly and not welcoming at all. There is no sense of hospitality. Second, the entire hotel is very old and clearly poorly maintained. There are no decent facilities, and even the elevator is extremely old, small, and uncomfortable. When we arrived at our designated floor (7th floor), there was a very strong smell of paint, and it extended all the way to our room. I immediately requested to change rooms, but they refused and said it was not possible. Since we arrived at night after a long and tiring day, we had no choice but to stay. All toilets do not have a bidet. For someone who has been using a bidet all their life, this is very inconvenient and uncomfortable. What's even more disappointing is that the hotel imposes many strict rules, yet they cannot provide basic necessities. There was no bidet, no complimentary soap, no body wash, and no shampoo-items that are usually standard in most hotels. The only good thing about this hotel is the location, as it is just a few minutes' walk to Somerset and Orchard Road. Overall, this hotel does not meet basic expectations, and I would not recommend staying here unless there are major improvements. JUST KINDLY CHECK ALL THE PHOTOS THAT I’VE ATTACHED .

Honestly felt like the hotel would collapse at any second. Not as advertised, and far more expensive than for what it’s worth. Read the other reviews—seriously don’t recommend booking this place.

The hotel’s photos are misleading and do not accurately represent the actual condition of the accommodation. I observed several issues, including poor sanitation as shown in the attached photos, extremely dirty flooring, a malfunctioning door knob that poses a security risk, exposed or unsafe electrical wiring that presents a serious safety hazard, dusty surfaces that could negatively affect my health, a refrigerator that was unusable due to heavy dirt buildup which may allow bacteria to accumulate, and hot water that caused a skin rash, raising concerns about water quality and safety. As I did not travel to Singapore to experience unnecessary stress, I followed the advice of your agent to leave the hotel and book alternative accommodation, which resulted in additional financial burden. Due to these irregularities, the accommodation was unsuitable for use.

This was by far the worst hotel we stayed at in Singapore. It was shocking to find a hotel with such unmaintained rooms specially in a country like Singapore . In other words it was a dirty hotel.. the room, the walls , the bathroom, the linen and carpet was all extremely dirty. The WiFi barely worked. The coffee mugs in the room had dried coffee in it.. it hasn’t been washed..They don’t offer any amenities .. definitely no value for money.. and the vibe here is just off.. house keeping is just useless.. they don’t clean the room or bathroom at all..they just change the towels. (Which is also torn and stained) the only good thing about this place is the location.

This is by far the worst and most horrifying hotel I’ve ever stayed in. The entire room looks like a scene straight out of a murder movie — dark, dirty, and extremely uncomfortable. The air conditioner is ancient, filthy, and only blows warm air. You can’t even adjust the temperature. The towels smell awful and feel like old rags. The shower curtain is full of mold, and the furniture looks like it hasn’t been replaced for decades — everything gives off a creepy, abandoned vibe. The pillowcases are stained yellow, the windows are covered in grime, and every corner of the room feels unhygienic. I had no choice but to stay one night, and it was honestly one of the most unpleasant hotel experiences I’ve ever had. Absolutely not recommended. I wouldn’t stay here again

This hotel is a nightmare! It’s a scam in the hospitality industry. If you really really really don’t mind sleeping in a horror hotel. The rooms looks like one you see in haunted films. The moment you stepped into the room the smoky feel and the dust proofed out of the aircon. Worst is, you booked for # of nights and can’t cancel it. I booked via Agoda.com and no one entertained me. So don’t make the same mistake please.

DON'T OPERATE IF YOU WILL JUST FALSELY ADVERTISE AS A HOTEL AND PROFIT OUT OF NO-REFUND POLICY BECAUSE CLIENTS CANNOT STOMACH HOW DIRTY YOUR FACILTIES ARE THAT THEY HAVE TO WALK OUT!!! IF YOU WANT TO SEE THE WORST OF SINGAPORE, GO HERE. HOTEL HAS NO HUMANITY TO PUT THROUGH VISITORS WITH SUCH FILTH!!! Air inside room is moldy! Beds and seats have stains!! Bathroom and toilet are not clean!!

We booked a family room but was very disappointed and disgusted in the place. Rooms smells like a cigarette, no coffee maker and their fridge has a lot of leftovers or drinking even water.no slipper available too. Cockroaches and ants, room lock feels scary coz it us easily broken if someone breaks in. Lights are very dim,AC vent has lots of black dust residue and molds. Walls are so dirty and stained Restrooms are not brushed or cleaned and has soo much stains too, no toothbrush,toothpaste,soap or shampoo Towels looks very old and very stained. Sheets and pillows are old and smells like cigarette I requested additional pillow and towels in the evening around 9 or 10pm but no available housekeeping to attend and reception at the evening was not accommodating at all. On our last day before check out they shut the AC off an hour before we get out of the place. Terrible place to stay in a good place known for top cleanliness and a country known for good management specially with the hotel price per night. Unfortunately, it isn't refundable and no cancellation options.