Hotel Surya, Kaiser Palace

The place is beautiful and rooms are adequate for the price. They are clean enough and have running warm water in bathroom. Amenities are also good. Only issue I had was with service. It took 2 hours for our rooms to get ready while checking in because they had only one lady doing the cleaning which I can understand as we requested an early checkin. Biggest issue is no-one offered drinking water let alone welcome drink. We were not given hotel tour or explained about activities and timings. The staff also doesn’t seem trained. It is okay for 3 star hotel category. But maybe I expected a certain standard. If you are staying in a palace then service is expected as such. The food is okay with good variety on menu and breakfast buffet was also good. Although we paid for it per person the day we checked in. We requested to adjust the breakfast next day to the day we check in as we were supposed to leave early morning and could not have it. But they refused to do that. It is not an uncommon request and hotels have obliged before. So it was another inconvenience.

Surya Hotel in Cantonment, Varanasi, is a fantastic venue with a lot to offer. The location is excellent—easy to access and well-connected, making it convenient for guests traveling from different parts of the city. The interior decoration is tasteful and elegant, creating a warm and welcoming vibe. The hall is spacious and well-maintained, with efficient air conditioning that keeps the atmosphere comfortable, even during large gatherings. The food is impressive—flavorful and well-prepared, with good variety. The rooms are clean, comfortable, and ideal for guests staying over for events. It’s a great place to host cultural functions and social gatherings. The ambiance, facilities, and service make it a reliable choice for memorable occasions.

We paid the same price as newly renovated rooms but were given outdated ones without being told that 70% of the rooms were under renovation. We had to change rooms thrice due to issues like water dripping from AC, unkept washrooms, damp smells, terrible linens, loud club music, construction noise, side table top was broken, plugs were loose, slow pressure in the shower and cigarette smoke. Staff was misinformed, rude and unhelpful throughout our stay. Also, the food sucked big time. Staff misled us about room availability, refused changes until we argued, and still offered subpar replacements. Overall: poor communication, bad hospitality, and rooms nowhere near the standard promised. (We booked 6 months prior)

I am a UAE resident and stayed in this hotel for one night. Palace word is just in name. It is an ordinary hotel||Parking is too far. You have to walk with all your luggage from parking to reception. No one is there to help you with luggage|Construction work is going on without following any procedure. It's open and dusty. They don't bother to cover it. You have to walk through the dirty construction area to your room|Rooms are outdated and shabby. Worth considering other hotel in this price range. This is so outdated.||Response received from Hotel "For parking if number of cars will increase more & more then obviously parking space will be little far but it is in the hotel premises "||I feel the explanation regarding the parking situation is inadequate. If your parking is located far from the reception — especially during high occupancy — then it becomes the hotel's clear responsibility to provide assistance with luggage. Expecting guests, including those with newborns or multiple bags, to carry their own luggage through an UNCOVERED, DIRTY and BUMPY area is not acceptable for any hotel, let alone one branded as a "Palace."||Guest comfort and support should be a priority, and unfortunately, that was missing during my stay.

⭐️⭐️⭐️⭐️⭐️ Had a wonderful 2-night stay at Hotel Surya Palace, Varanasi. The food was absolutely delicious—fresh, authentic, and hygienic. Rooms were clean and comfortable, staff were warm and courteous, and the location was very convenient. Great value for money. Highly recommended for anyone visiting Varanasi!

Great Stay and Service Had a wonderful stay! The staff were very helpful and supportive—especially with my early check-in and late check-out due to train timings. 24-hour service was reliable, food was tasty, and the location is excellent. Rooms were clean with great views. Highly recommended! Special thanks to Amir, Ankita and their staff.

Stayed here on a short trip to Varanasi and was satisfied with the overall experience. The property may look dull on the outside, but once you enter into the main gate, the whole layout and architecture of the courtyard are appealing enough to instill a feeling within you that you did pay for a beautiful accommodation. Since it used to be a property of the King of Nepal, the interiors and exteriors do have a royal touch and vibe to them. The food at their restaurant was delicious, prepared very well, and constituted a mix of various cuisines. (I've posted a detailed review on their restaurant's dedicated profile) The spa is pretty good too, and if you're staying on the ground floor, by the same lobby as that of the spa (like I did), the fragrances emanating from the spa are enough to make you feel relaxed and calm, every time you pass by. That, in itself, turned out to be an unexpected highlight of my stay over there. Just walking through this lobby felt therapeutic. 😌 Now, coming to the rooms, well, this is where I have to take a star away from the review. The walls were a bit dilapidated, with wallpapers coming off across random sections of the room. However, the most annoying thing about my room was the presence of 100 mosquitoes! When I phoned the reception desk to get a mosquito net or an electric racquet, they instead brought a can of mosquito repellent spray. Normally, I wouldn't mind it, but it was 10 in the night, and I was about to call it a day, and I see them bringing a spray can (whilst knowing that it takes an hour or two to fully get rid of its foul smell from the room), did they really think this was the most intuitive solution at this hour? So, after that letdown, I had to manually declare war on the mosquitoes before I could finally go to bed. Aside from this, I don't really have any other complaints, and so, I could say that I had a decent experience staying at this hotel.

We stayed here two nights and felt like the rooms need alot of renovation. Broken marble in the bathroom, old cupboards that needed fixing, mould etc…it felt like the hotel had concentrated on maintaining the restaurant side of the complex but have left the rooms. At breakfast there were not enough spoons and bowls for the buffet. Many people were waiting. Good selection of western and Indian food. Refillable water which was good. The lady in the shop was very friendly.