Hotel Surya, Kaiser Palace

Our time at Surya Palace Kaiser was not just a hotel stay — it was an experience that touched our hearts in ways we will carry for a lifetime. From the moment we arrived, we were surrounded by warmth, kindness, and a feeling of being truly cared for.||What made this journey unforgettable was Rajesh, our driver, who very quickly became family. In a city as ancient and soulful as Varanasi, Rajesh was not just a guide — he was a storyteller, a protector, and a friend. Every road we traveled, every ghat we visited, and every moment spent listening to his stories brought the spirit of the city alive for us. Through him, we didn’t just see Varanasi — we felt it.||The love, patience, and genuine care shown by Rajesh and the team at Surya Palace Kaiser made us feel like we were home, even when we were far away. Each day spent exploring the sacred city with him was filled with meaning, laughter, learning, and emotion.||Some journeys change you. This was one of them. Leaving was hard, because we weren’t leaving a hotel — we were leaving people who had become family. Thank you, Surya Palace Kaiser and Rajesh, for giving us memories, bonds, and moments that will forever live in our hearts.

I recently stayed for 10 days at the Kaiser Palace (Hotel Surya), and the experience was exceptional from start to finish. The accommodation was comfortable and well-maintained, and the food was consistently delicious, fresh, and offered great variety throughout my stay. The staff are incredibly friendly and attentive. Whatever you need, they respond immediately. I also had the chance to meet some of the receptionists Mr. Abid and Ankit and enjoyed very pleasant and meaningful conversations with them. Their kindness and professionalism truly made my stay even better. The overall ambience of the hotel is relaxing and elegant, and the evening music nights are amazing. The live performances create a vibrant yet cozy atmosphere. Highly recommended for anyone visiting Varanasi! After 10 days here, I can confidently say I would gladly stay again.

I recently had a wonderful experience at Surya in Cantonment, Varanasi. This place is more than just a hotel — it feels like a home created with love. The moment you enter, you can feel the care, attention, and emotion that has been lovingly put into every corner — from the rooms to the garden. The property has a serene and refreshing environment with lots of trees, open spaces, and a beautiful garden full of birds, butterflies, and even bats at dusk — which makes the place feel alive with nature. It’s rare to find such a peaceful green atmosphere in the heart of the city. There is a spacious parking area, and the café here is cozy, relaxed, and perfect for spending time with friends or enjoying quiet moments. The food is light, healthy, and thoughtfully prepared — you can feel the purity in every bite. Foreign travelers from the US, UK, Europe, and many other countries also choose this hotel, which adds to its warm global atmosphere. Yet, what makes Surya truly special is the sense of sincerity and soulfulness that you feel throughout the place. A perfect destination for anyone seeking comfort, peace, nature, and a touch of luxury — all in one place. A place you don’t just stay in — you feel it. 🌿✨

A very colonial looking hotel with lovely buildings but our room was very tired. However, there is some refurbishment going on at the moment. Maybe in a year or so it might be better. |Reception was ordered. The room we had had seen better days. We had twin beds which were comfortable. The aircon worked well. WiFi was not good, slow and kept disengaging at odd moments. |The room cleaners were good. |Dinner was in a colonial style dining room as was breakfast. Menu was good. One drawback was trying to get drinks ordered at dinner and breakfast was a bit of a task. |Overall a nice external looking hotel but our room was not the standard expected from the exterior.

Excellent stay. The staff is really warm and adds small personal touches that makes the stay really memorable. Mr Ravi and his team at the restaurant, the housekeeping team, checkin team everyone is excellent. A truly memorable stay. Food is also excellent.

My stay at Surya Kaiser Palace, Varanasi was wonderful. The location and atmosphere are great, rooms are clean, and the value is excellent. Food was awesome and very delicious, and staff behaviour is extremely polite. Special thanks to Shailendra Ji —such a decent and cooperative person who made my stay very comfortable. Only suggestion: please add a few more vegetarian items to the menu(for Canton Royale).

Extremely Disappointing Stay at Surya Hotel My experience at Surya Hotel was terrible from start to finish. The staff seemed completely unwelcoming and disinterested in helping guests. My room had bugs all over, and even after requesting multiple times for a room change — while I was genuinely sick — no action was taken. The worst part of my stay was being served raw mutton. When I complained, they simply removed the plate without offering any replacement, apology, or even basic acknowledgement. No sense of responsibility, no guilt, and no one bothered to address any of the issues I raised. By far the worst hotel I have stayed at in Varanasi. I would strongly advise others to avoid it.

I don’t know where to start this review… Everything and everyone was amazing and I cannot thank them enough for the service they provide to us. We had a very late check in and they provided us some fantastic food. The room was big but welcoming and very very clean. The house keeper was very friendly and very professional. The reception staff were very helpful and professional and took care of everything that we needed! And the hotel restaurant… what an amazing food! With fair prices. The staff of the restaurant were very good! The hotel itself is a luxury, clean and well maintained place, but the cherry on top is the staff!