Hôtel Sylvabelle Marseille

Do not fall for the cheap price! If you stay there, report the hostel to the French health authorities and try to get your money back. The hygiene is abysmal, it has never been cleaned. Even the sleeping rooms smell like sweat and feces. There is broken furniture and basically no functional safety feature. The staff lied to me about how the change sheets every day. I stayed for six nights and no one ever changed a sheet.

Terrible experience at this hostel. I stayed here for a short time and was very disappointed. The cleanliness was awful, especially in the bathroom and shared facilities. The shower was shared with three people and was extremely dirty. The toilets were also in poor condition. Additionally, comfort was nonexistent; the bed was uncomfortable and made noise. The atmosphere was not pleasant either, as most of the people staying there were not tourists, which affected the overall vibe. I would not recommend this place unless you are prepared to deal with these conditions.

I stayed in the room with a friend in Marseille last week, even though we knew the ratings were not very good, due to the limited budget, we had to choose it. But the room was really bad, there was the construction going at the ground floor, which was noisy and dusty. The bathroom and room was not very clean too. The worst part of the stay was the bed bugs, my friend who travelled with her, had bites on all her neck, shoulder and face. We went to the owner and complained. They offered us to change room or move to some hotel and promised to refund the whole amount, now from last 5 days we are following up with booking.com and they are not ready to refund. Our whole vacation was spoiled and the whole trip became about getting rid of bed bugs. This was my worst experience of the stay.

Stayed here a year ago and was terribly bitten by bed bugs. Planning my new trip to Marseille now and staying elsewhere. Reading the reviews a its clear that nothing changed since my stay. Would not recommend.

My female friend booked a female sharing room however in the middle of the night, a boy entered the room secretly! Pathetic management

DO NOT STAY IN THIS HOTEL!!! Worst experience ever the dorms are full of insects and the showers are in horrible conditions, upon my arrival I had no sheets and due to the conditions I asked for a private room for what I had to pay extra money, in the middle of the night a leakage from the toilet above came from the ceiling, they told me to contact booking for a refund, booking as a third party will only refund u a little percentage of the total amount and they take cero responsibilities. This hotel is under extremely poor healthy and hygienic conditions. They should be sued for running a hotel like this, the pictures do not much the location, spend a little bit more money and safe yourself from this horrific experience.

I'll start with the things that were positive. Location-wise very central and in a safe area. Reception staff were friendly. Now onto the negative.. I'm convinced that this hotel does not have proper cleaners. The room was in a bad state, there was a hardened sock behind the heater.. the mattrass was very dirty (but thank god no bed bugs) and the toilet was clearly not cleaned. The toiletbrush had white stains on it that I don't even know how that happened. There was no bin in the entire room and you only got 1 toiletpaper. Furthermore, no shampoo etc. Also, no daily cleaning, yet it was stated on booking.com that the room would be cleaned daily. And of course, no elevator.. My best advice to hotel sylvabelle is to please hire some decent cleaners or at least pay them better.

My friend booked a female room however in the middle of the night, a strange guy came on the room sharing! These guys are scammers.