LESLEY & OGGIE JARBATH
Google
Hotel Taburiente - Stay from January 10-17, 2025
Rating: 2/5
My husband and I stayed at Hotel Taburiente, and unfortunately, our experience did not live up to the expectations of a 4-star hotel. While the lobby gave the impression of a property that once had charm, the overall condition of the hotel was extremely disappointing and in desperate need of renovation.
Condition of the Property:
The furniture was outdated, the hallway carpets were stained, and there was visible damage to walls throughout the hotel. The lack of maintenance was disheartening and unacceptable for the star rating. I also took photos to document these issues.
Our Room Experience:
• Bed Arrangement: The room featured two single beds pushed together as a double bed, which was far from ideal or comfortable. No view!
• Bathroom Issues: The bathroom sink was scratched, the counter had peeling water damage, and there was no ventilation when the light was turned on. The trash can was broken and had to be kept open manually.
• Housekeeping: Only one small bar of soap was provided, and even after requesting more, it was not replenished the next day. I had to visit the front desk to request additional soap.
• Other Concerns: The shower was outdated, and there were no extra sheets or pillows for the pullout sofa for our third guest. Again, I had to go to the front desk to resolve this. The television was very small and outdated (not a major issue but worth noting), the mini-fridge was dirty and moldy outdated, and the room lacked a full-length mirror.
Customer Service and Communication:
Before our arrival, I emailed the hotel to request something special for my husband’s birthday. Sadly, I never received a response, nor did we feel acknowledged during our stay. The communication was lacking both before and during our visit.
Final Thoughts:
While the location and initial impressions of the lobby were positive, the condition of the rooms and the overall service did not meet the standard expected of a 4-star property.
Should be no more then $80 euros per night not €280!
There are significant areas that need immediate attention to improve the guest experience.