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Google
Upon arrival, my first impression was not the best. I had to drag my suitcase over the pebble street while the porter stood by the entrance avoiding eye contact rather than offering assistance. It was only later, once the room was ready, that he accompanied us upstairs and helped with the bags, which I did appreciate.||Since we arrived before check-in time, the room was not yet ready, but we were grateful for the possibility to use the hotel’s facilities to get changed. What was less pleasant, however, was the check-in process itself. The receptionist tried to handle us and, at the same time, another group of guests who were enquiring about car rental. Had the matter been urgent, I would have expected at least a polite explanation before interrupting our check-in.||The room itself was nicely furnished and overall clean, but it did look rather tired. What shocked me most was the condition of the walls, which were covered with visible marks from squashed insects. It gave an otherwise comfortable room a very unpleasant impression.||Breakfast was by far the lowest point of the stay. Service was completely disorganised. When we entered the restaurant, there were no staff members in sight, and we had to actively look for someone to ask whether we could sit down. After finally finding a table, we waited at least ten minutes before managing to get someone’s attention to order coffee. When the coffee did arrive, the cup I received was dirty, with tomato sauce stains on it. While I waited for a replacement, I noticed that other guests who had arrived later received their drinks immediately. When I asked the waitress about my coffee, she simply replied that her colleague was “a bit slower,” which is not an acceptable excuse in any professional setting. In the end, my cappuccino arrived ten minutes after I had already finished breakfast. This is certainly not the standard of service one expects at a four-star property.||The departure experience was equally disappointing. As we made our way to reception with five or six bags, the porter stood in the atrium listening to vulgar voice messages on his phone (mentioning caz** and minc***), making no effort to assist us or any other guests. Hearing inappropriate language being played out loud in front of guests was highly unprofessional.||When I highlighted these issues during checkout, I was surprised that there was no acknowledgement in the form of a goodwill gesture, not even something as simple as offering a coffee.||In my view, this hotel has potential thanks to its facilities and location, but the staff urgently need proper training, and the restaurant would benefit from a more structured system at breakfast, perhaps assigning waiters to specific sections. With more attention to service and professionalism, this property could live up to the four stars it advertises, but at present it falls short.
