Hotel Terme Bagni di Lucca

The setting and staff were outstanding. |It’s a bit of a trek to get to but well worth it.|The indoor pool was a little warm and a warning, you need a swimming cap to use it. |We were lucky to be provide with a couple by the receptionist. |We had a big family pre-wedding celebration meal which was excellent.

This was the first time ever (in 20+ years travelling) that I refused to stay at hotel. The hotel is shabby, tired and in need of refurbishment. We booked this hotel because it had a beautiful location and advertised a spa facility. We arrived and we’re told that there was no spa only a pool. We were given room 209, which was allegedly a superior room, this had tiny balcony, faced a brick wall and had no outdoor furniture. We immediately complained and asked to be moved to another room. No apologies from the lady on reception only telling us ‘we had not paid for a better room’. We were shown room 311 which is a suite with terrace but were told that we could only move for an additional €150 for two nights. This room looked better on first impression and we agreed to move. Once we moved our luggage, we discovered the room was not clean and had dead wood lice on the floor, stained bedcovers, stained sink, filthy terrace and a dirty fridge. At this point we decide to leave. We showed the lady at reception the photos we had taken but she really didn’t care and made no effort to apologise or put right the problems.

A really nice place up on the mountain. Looks "sleepy" from the outside and are also a bit outdated. The room wasn't very special but was nice and quiet with air-conditioning. The staff was very friendly and helpful. Even though we had a really bad day with a long travel in the car and a bad mood when we arrived they where nice. We used the restaurant and the food was really great and the chef had great carisma. I do apologize for ordering the roast beef well done and deserved the look and the bad words from the chef. My apologies to the chef. 😁🥰

The area was famed by royals and the elite already in early 19th century. And it is truly beautiful.. stunning setting, and very tranquil. Covid has been very brutal to this part of the world so hospitality and smiles are both plentiful. The hotel is simple luxury. Do not expect the excess of city hotels but be indulged by the scenery. Menu is limited but what they do is perfectly fine. You will feel in complete balance and not least relaxed after a dip in the indoor thermal pool, where you may also enjoy drinks or coffee on the very neat poolside . You WILL enjoy it!

We made very bad experience here. I mistakenly booked our accommodation one night late and had to book this place in a hurry. We booked it via Expedia and paid 165€ for one night. I called them in advance to check if the booking went through. Even if on the internet it says they speak English, the very rude lady on the phone didn’t made any effort to talk to me because I spoke just English. Than we arrived. The lady at the reception made us feel so unwelcome. If you don’t like your job just change it. We booked a room for two adults and a child. But they didn’t had any baby bed, and the baby couldn’t sleep between us because we got two single beds. I don’t understand why I could book the room if there was no possibility for the kid to sleep. We agreed anyways to stay. At 20:30, one hour later we realised the Airconditioning leaked water and it was dropping very quickly and made very loud noise. We told her and she just said she cannot do anything for us. She also said the reception is closed since 8pm, but the on sheep of paper it said 9:30pm. So she left a pregnant woman with a one year old kid like this and just said reception is closed and she cannot do anything. I couldn’t sleep until 2am, because even if we turned off the Airconditioning it was making every 30min very loud noise or the dog was barking so loud outside. All in all a very bad experience. No Problem management from the receptionist, which was so unfriendly. One point because she gave us a bottle of milk for the little one.

This is not a luxurious hotel with 5 Stars. Very simple and clean. The staff is polite and nice. The Saturday was with special drinks and “Apricena” included in the normal price of the hotel. The breakfast was more continental than the usual Italian hotels but still not all available. I liked a lot the fresh natural honey. The bread is typical Italian. If you ask for eggs and bacon or Espresso you will get. They did not offer with request.

After experiencing the indoor pool for a short period of time I started to feel breathless and the heat became unbearable I had no option but to leave. 4 days after returning home I was hospitalised with a respiratory infection and I am still currently taking antibiotics for the problem. ||Any body else reading this had a similar experience.

Went to the Spa for a day of relaxation with the family. The staff at reception spoke very good English and were informative and accommodating- very professional. The thermal pool, outdoor sun loungers, and the natural steam grotto were all thoroughly enjoyed by all. I think at €23 per person (for the whole day!) this was an excellent choice. The views are stunning also!