HOTEL THE CELESTINE TOKYO SHIBA

AVOID THIS HOTEL IF YOU ARE A FOREIGNER!!! We chose Celestine as the starting point for our Japan trip, expecting a 5-star experience as they proclaim. Unfortunately, it became our most disappointing stay, failing in both service and substance. The first red flag was their inflexible and seemingly discriminatory visitor policy. My mother, who was staying at another hotel, simply wanted to visit us briefly in our room to drop off her luggage after our long flight. She was stopped at the concierge by a Japanese gentleman with glasses who inflexibly enforced a "no visitors" rule. We accepted this, but what happened next was baffling and upsetting. My mother waited in the lobby, where she was having a friendly conversation with two other foreign guests. These guests offered her their leftover pizza as a kind gesture as they just finished eating. The same concierge who stopped her from visiting our room then approached her and told her she was not allowed to eat in the lobby. This was after the other foreign guests had just been eating their pizza there without issue. The inconsistency is glaring. It creates a very strong impression that the staff does not treat all guests equally, and it left a terrible, discriminatory taste in our mouths. Beyond this poor treatment, the hotel lacks the basic hospitality we experienced even in 3-star Japanese hotels. Not once did any staff offer to take our luggage to our room, a simple courtesy we've come to expect. For over $300 a night, the room was one of the tiniest we encountered. It did not have the advertised view of the Tokyo Tower, and the amenities were severely lacking. The breakfast, at a steep 3,300 yen per person, was mediocre and not worth the price. Regarding location, while it's close to the Tokyo Tower, it's far from the convenient Yamanote Line. Be warned if you have large luggage, the nearby subway entrances are stairs-only, and you will have to walk a significant distance to find an escalator or elevator. This hotel is no where near a 5-star hotel in its service, room quality, and value. Least to say, we will not be returning.

Lovely stay! Staff are very attentive and friendly. Rooms were really well maintained during our stay. Super functional and perfect for those travelling to Tokyo from abroad. The location is sandwich-ed in between 3 different stations and a handful of lines making it a really great base for exploring Tokyo and the surrounding area. The area immediately by the hotel is also relatively quiet in the evenings which made for a more peaceful stay compared to our jaunt in Shinjuku.

This is a very nice hotel right in downtown Tokyo, modern and well maintained, and with great service. The bed was very comfortable and the bathroom was up to date and high tech. They have a very nice breakfast in the morning with all kinds of things including hot items like eggs (although the scrambled eggs are pretty runny). ||They do have a restaurant, however, their menu selection is extremely limited (like 6 meals). Fortunately there are a ton of restaurants within walking distance around the area.||My only complaints are the rooms and especially the bathrooms are very small, there is no usable desk in the room, the TV didn't have a single English language station, and the Wi-Fi was pretty flaky. They do have an in room Wi-Fi though that runs off the LAN port that helped a lot with that.||Overall a wonderful hotel that I will likely stay at the next time I'm in Tokyo. A very pleasant stay.

For a hotel claiming to be five stars, costing $300 a night, this was extremely disappointing. The room was old, small, and definitely not what you’d expect for the price. Even the phone charger they provided barely worked and took forever to charge anything. The WiFi was extremely weak and often didn’t work at all, which was frustrating. The TV casting feature was broken and took almost an hour for staff to fix. Breakfast was boring and low quality, not something I’d look forward to again. There are also no spa facilities, no pool, and no sauna, which makes the hotel feel even less like a five-star property. Overall, not worth the money. I wouldn’t stay here again.

We changed our booking from an apa hotel to this hotel earlier in the week. Wow. I a, glad we did. This hotel is amazing. The service from reception staff is incredible. One member recommending us a fantastic restaurant with no tourist for dinner! She even rang them to check and ensure they watched out for us on arrival. The cocktails were amazing and the room was perfect. So comfy and the air con was quiet to aid sleep. The bathroom was amazing as was the extras such as glasses for drinks, bath accessories and robes. The breakfast was incredible and it served Champagne too. Lots of space and choice and the coffee… best of the whole trip. Cannot rate it nightly enough.

The room was too small for two and stuffy (wet smell, too). We stayed in a superior Queen: not the best value. A bit more expensive , b but we should have booked the King Superior. The location is very convenient for getting around. The city view was beautiful. Room amenities are good, and the hotel staffs are cordial and professional.

I had two stays here in early October, and I loved it. It's so close to several train stations, so it's easy to get to any part of Tokyo you want. The staff is the main reason I'm writing this review. I don't write many, but I have to thank them for how helpful and kind they were regardless of the time of day, or whether I needed anything or not. They are so attentive, and will go out of their way to help you. I've never stayed anywhere else in Tokyo, so I can't compare, but if I am ever lucky enough to travel there again, I won't hesitate to stay here.

Great hotel. Many amenities are on customer’s disposal. Rooms are clean, guest area too. Location is great, right next is the Mita station. Access to the airport is direct from Mita station which makes it very convenient.

Beautiful hotel. Really small intimate rooms. Our suit cases take too much space when opening them up so we had to get creative. Late window, plenty of light. Key card for the room controls the lights. No keycard, no lights. The staff were friendly and speak a good amount of English. Complimentary breakfast served. Definitely recommend.

Booked a corner room for a few nights. This room had plenty of space, comfy bed, and plenty of windows that let natural light come in. The carpet looks worn, but everything was clean and up to standards. Staff were very friendly, but not as helpful as other hotels that we stayed in. We ate at the breakfast buffet our last morning there. Not as good as other breakfast buffets at other hotels. Price was a bit steep compared to other comparable hotels. Overall all, decent hotel to stay in.

A TOUCH OF CLASS If you want to close out your vacation in the far east on a high note, consider this stunning 4-star hotel in Minato City. After a wondrous (but exhausting) two weeks in Japan, my fiancée and I had finally reached the end of our trip. Over that time, we slept in 7 different places including a hotel with a robot concierge and a traditional Japanese 'ryokan'. We stayed here for a single night on 7/30/19, seeking to rest up for the long journey back stateside. Hotel Celestine is located in the Shiba area of Tokyo, only 1km away from the famous Tokyo Tower. It's an upscale hotel aimed at business travelers with a price tag of roughly $155/night (not exorbitant but certainly not cheap like the $50/night place we stayed at in Hiroshima). The lobby was absolutely pristine. Check-in was easy breezy. Staff were friendly and offered to hold our bags when we arrived early. We spent some time relaxing in the interim, which felt great after carrying luggage in weather that reached 109°F. I enjoyed a refreshing melon cream soda (1500¥) that came with complimentary sweet & salty snacks. Once in our room upstairs, I admired the gorgeous east-facing view that looked out towards Tokyo Bay. It was beautiful during the day and even prettier at night. Each room had a self-service bar with tiny bottles of gin, tequila, and whiskey; I paid something like 600¥ for a bag of cheese puffs (which is totally insane) but I was hungry and felt like treating myself. The commode was clean and stocked to the hilt with toiletries: shampoo, conditioner, lotion, bars of soap, and other high end amenities.....many of which we stuffed in our suitcases to bring home. The toilet had all the buttons and whiz-bang gadgets we'd come to expect from Japan, plus the bed was ultra comfy. * TL;DR * At first glance it would seem like Hotel Celestine falls into splurging territory, but $150 is actually very reasonable for the quality of stay (you'd pay the same -- or more -- at similar 4-star places like The Drake or InterContinental Mag Mile in downtown Chicago). It's definitely one of the nicer hotels we've experienced in recent years. For those that refuse to sleep in a tube or on a floor mat (sorry, 'tatami') yet don't want to break the bank on lodgings, look no further. Hotel Celestine is affordable luxury at its finest.

I am enjoying my stay here as I am loving Japan!! They have friendly staff and good breakfast! I have everything I need here from toothpaste and shower caps. They maintain your room nice and clean. If you have to stay in during a rainy day it's a great place to do so. Great hotel in shiba. Train station is near by and so is the gorgeous Tokyo tower. Great pick kudos to my bf.

It's a little far but a walk away from the Toei subway. Right under the NEC building next door you will find your way into the Mita station. The hotel itself is beautiful. It's clean and affordable. Love that they provide you with pajamas and slippers and tons of toiletries. Only thing you need to get is toothpaste. The folks that work here all very kind and helpful. As a matter of fact, most people in Japan are very kind and helpful. There are restaurants near the hotel and a 7-11 conveniently located downstairs around the corner.

The hotel is modern and very clean, with a bit of a Western touch. The hotel is conveniently located a few minutes walk to the Mita station. About ten minutes walk is a major road with lots of shopping. Along small streets are mom and pop shops. The staff is exceptionally polite and friendly, as you expect in Japan. Our room is not large by US standards, but it is perfectly suitable for two people to stay comfortably. The bed is soft. Free Wi-Fi. Bathroom is clean and modern. Heated toilet seats! Central A/C. We have a garden view room and it is beautiful. The hotel is quiet. They offer a direct bus to Narita airport for about 3000 yen which costs a lot more than the subway but is way more convenient. You need to make a reservation in advance. Overall, the staff is exceptionally helpful. We are very happy with our choice to stay here.

This is a very nice hotel which often has excellent rates. I normally stay in big international chain hotels, but they were pretty expensive for a 5 day sightseeing trip in late August. I used Amex travel to find some high-rated alternatives at about half the price, and fortunately found the Celestine. Like some other hotels in Tokyo, it is a few floors above an office building -- 14-17th floors in this case, with a separate entrance. Interestingly, the building has an atrium open to the sky on these floors, with a lounge which seemed like a separate house set in an outdoor patio area on the 14th floor. This gave them two sets of rooms with views -- either outward facing or courtyard facing. I had one of the smaller rooms with an interior view, and it was nice. Like Japanese hotels generally, there was a truly comprehensive and amazing set of toiletries in the bathroom. Housekeeping was the best of any hotel I've ever visited (and I've probably been in 400 hotels worldwide, over 2000 nights, in the past 20 years) As is standard for Japan, great electronic washlet toilets (I've seen these in some offices around the world, too). Location is very convenient for HND airport, near Mita and other subway stations, and close to Shinagawa (long-distance shinkansen). The immediate area has NEC's offices and Keio university, with some small stores, restaurants, etc., but I would consider this a fairly quiet neighborhood. I would definitely stay here again, especially for trips in/out of HND or Shinagawa.

Stayed here a while ago. Very nice hotel. Rooms were clean and comfortable. They have a very nice Guest Lounge with an outdoor patio for you to rest in. Very quiet and peaceful. They ever permitted us back into the Guest Lounge after we had checked out as our flight was not until much later. Quiet location. Took me a while to figure out nice area just to the south with restaurants. Close to Mita station.

I never write bad reviews but Hotel Celestine in Tokyo Shiba made me feel unworthy and low class. Horrible Hotel! Mind you, We are staying at the hotel and wanted to have breakfast downstairs in the public area like everyone else aka the locals(business people that aren't even staying with the hotel) The reception girl between 1:15-1:30 pm April 16 2019 did not allow us to sit in the main eating area with the locals because we are foreigners. She redirected us to another restaurant. I insisted we are with the hotel but she kept saying " no go next door". Never Have I EVER felt unwanted at a hotel IM PAYING! Never staying at this hotel again. Such Discrimination and unprofessionalism!!!! If you are staying in the area stay away from this hotel. Can not believe it! Sickening!

Great hotel that may become my Tokyo regular. It is very central yet very quiet. 30 minutes by train from Haneda airport or 20 minutes by taxi. It is less than 10 minutes walk from the Mita station of the Toei subway and a couple more from the Tamachi station (JR Yamanote and Keihintohoku). Shinagawa station (Shinkansen) is also nearby. The room I booked was fairly big by Japanese standards even though I thought that the furniture could use an upgrade as it looks oldish. The service from the staff is great in typical Japanese fashion and I loved the free lounge/library on the 4th floor.

The Celestine Hotel is located centrally in Minato, yet in a peaceful location in the heart of the city. One of the my favorite things about the hotel was the location. The walk is about 6-7 blocks to the nearest Subway or JR station keeping you reasonably close but in a quieter setting. The hotel actual occupies the upper floors of a primarily office complex with a lobby on the ground floor and rooms on levels 14-17. There's a couple of restaurants within the building plus a hotel lounge on level 14. Our room was on the 17th level and we had requested a nice view which we received. We had a cozy double room facing the city skyline. Service is polite but reserved at this hotel. I have no complaints but don't expect proactive or extra-attentive staff. If you want a quiet stay with service only when needed, the Celestine is a good option. The rooms are small, but that's expected for a city like Tokyo. The bathroom has a good shower stocked with quality, full-size toiletries which I appreciate. I kind of feel that travel size toiletries can be wasteful. Linens are comfy and they even provide pajamas, even if they were a bit roomy on me. The room didn't have an iron but I believe they provided one on request. Wi-Fi was exceptional without any problems. Overall, our stay at the Celestine Hotel was pleasant and easy. The location worked well and the room provided a good place to good some good sleep during our trip.

We chose this hotel for our first four days in Tokyo and I think we got really lucky. After spending two more nights near by Shibuya Crossing I can compare at least two different districts to be in. Celestine hotel is perfect for the tourists. Located near by Tokyo tower, at first the hotel may seem a little bit isolated from the city action. In reality it is close to a lot of restaurants, some of which turned to be pretty amazing, just walk few blocks away or follow the recommendations of the little map of the area you can find in the lobby. The hotel is near by three metro lines, Shibakoen station of Mita line is just a block away from it and also it is relatively close to Tsukiji market (you still need to use a taxi to get there early in the morning). The rooms are comfortable and very clean. The personnel in the hotel is amazing, extremely helpful and of course over polite. The hotel has nice coffee shop at the lobby where you can grab a beer and a very decent bite if the jet lag doesn't allow you to explore the area.

No frills but clean, comfortable hotel with rooms much larger than the average in Tokyo. Rooms aren't too dated and the service is good. Not particularly cheap but good value.

Really nice hotel and pretty sweet location. I would recommend this hotel to all foreigners because they set the standard high here. The rooms are cleaned really good, have big beds and big tubs! Excellent service, staff fluent in English and they catered our group to almost anything we asked.