John C.
Google
Staying at HOTEL THE FLAG Shinsaibashi was a great experience overall. The hotel itself is very modern with plenty of amenities — around four washers and dryers (with live availability viewable from your room), vending machines, free coffee, a change machine, and even a library area to relax in. The rooms were comfortable and spacious enough for a couple, with modern facilities and decent streaming options.
The biggest highlight was definitely the staff. The hotel clearly puts effort into hiring a multilingual team — we met staff who spoke excellent English and other languages, and there’s even a pinboard showing which days and hours each language speaker is available (English, German, French, Japanese, etc.). It’s a thoughtful touch that makes the experience smooth for international guests.
Breakfast was a Western-style buffet, good for those who prefer continental options. The location is right in the heart of Shinsaibashi — perfect if you like being in the middle of the action, shops, and nightlife. For us personally, we found the area a bit too busy, so we’d probably stay elsewhere next time. But for families or travelers who enjoy the energy of downtown Osaka, this hotel is an excellent choice.