Thelgo Guy
Google
I cannot believe this property advertises itself as a three-star hotel. The experience was horrendous and completely unacceptable.
First of all, the photos online are incredibly misleading. We were placed in a basement-level room that bore no resemblance to the images. The reality was a dingy, grim, and dark room full of visible cracks, mold on the walls, moldy bathroom tiles, and ceiling. That was not enough - to top it off, there were cobwebs at every corner, and we found spiders and an earwig. All the textiles—including carpets, curtains, and towels—were stained, old, and looked completely unhygienic. It's unbelievable how far away from the pictures everything looked.
The bed wasn’t even made properly; it looked like someone had already sat on it. The towels were far from fresh, and the bathroom door didn’t close properly. To top it off, there were blood stains above the sink—a disgusting oversight in cleanliness.
It feels like this property is exploiting customers and travelers by charging a premium price for abysmal conditions. We paid €190 for this room, and the standards were far worse than a budget hostel.
When we asked the receptionist if the room was cleaned, he simply said: yes, of course. We showed him the pictures, and all he had to say was that we were welcome to leave a review. From their demeanor, it’s clear that he was unphased and had this experience countless times before without caring.
This is by far one of the worst stays I’ve ever experienced. I strongly urge others to avoid this hotel unless it undergoes major renovations and dramatically improves its hygiene and service standards.
