Hotel Thomas Budapest

This is by far the worst hotel stay I have ever experienced. The very first night was unbearable: the air conditioning did not work, the room was close to 30°C, and the window could not be opened. There were no towels or any basic amenities provided. And worst of all: the room we were given does not even exist on Booking.com. There were no photos of it anywhere – it was a completely different, uninhabitable room that should never be rented out to guests. When you try to get help at the reception, the staff is completely helpless. They cannot call or reach the manager in any way – all they do is give you an email address so you can write yourself. But the manager never replies, so in reality you can never get any assistance. I contacted the reception, the management, and Booking.com, but never received any answer. We ended up stuck with a stay we could not use and had to arrange an Airbnb ourselves just to get a proper night’s sleep. The service level is not just low – it is non-existent. The rooms are in terrible condition, and the hotel takes absolutely no responsibility for its guests. If you are considering staying here: don’t. Spend your money somewhere else – there are plenty of better, honest, and decent hotels in Budapest.

If you're looking to ruin an otherwise lovely trip to Budapest, then by all means, book a stay at Thomas Hotel. Despite always selecting the “free parking” option when searching on Booking.com, we were graciously informed upon arrival that we’d have to pay for parking. Because, you know, “free” apparently means “surprise fee at check-in.” And since parking options in the area are basically nonexistent, you're left with no choice but to fork over the money—unless you plan on orbiting the hotel indefinitely in search of a mythical free spot. But wait, there’s more! If you've ever dreamed of staying in a hotel room without a fridge during a heatwave, congratulations—your wish has been granted. Want to keep a bottle of water cold while it’s 30°C outside? Not gonna happen. Warm soda, anyone? And now, let’s talk about the luxurious Room 65. Imagine a space that looks like it survived both a flood and a minor war. Broken furniture? Check. A ceiling that looks like it might just introduce itself to your forehead in the middle of the night? Absolutely. Cleanliness? Only if you consider dirty sheets and thick layers of dust a form of “rustic charm.” We made the mistake of opening the window and lightly brushing against it—only to give our clothes a complimentary coating of dust that had clearly been collecting since the hotel’s grand opening (sometime in the 1800s, probably). All in all, if you enjoy being scammed, sweating through your drinks, and sleeping in post-apocalyptic decor, Thomas Hotel might just be the hidden gem you’ve been looking for.

I don’t think there was a better option in terms of price and performance during my stay. Honestly, I was a bit worried after reading some negative reviews, but to my surprise, the experience was much better than expected. The room was generally clean and sufficient. If you’re planning to stay for a couple of nights, you can choose this place with peace of mind. Cons: • There was no air conditioning. • The duvet covers were clean on the outside, but the inside could have been better. • The morning receptionist was very nice, but I can’t say the same for the evening staff. When I politely asked a question, I received a response as if they were forced to work there.

This was the worst hotel experience of my life. There was no parking space available, and the breakfast was terrible. In the room: • No toilet paper • Mold and mildew in the bathroom • A constantly running exhaust fan in the toilet that could not be switched off • Zero sound insulation • Doors were damaged and constantly squeaking • Dirty walls • Bed sheets with stains, and the mattress had urine stains • The balcony was only nice until someone outside smoked, because all the smoke came straight into the room • A safe that didn’t work at all • And much more… I would not recommend this hotel to anyone. The photos on Booking.com are nothing like the awful reality. ⸻ Do you want me to also make a more aggressive version that really emphasizes the frustration? That often works better for bad hotel reviews.

A fleabag of a hotel. rooms arent great.. ambience is awful. no cleaning of rooms. and breakfast is very basic - so don't go by the breakfast pics on their ad.

Thomas Hotel is a great hotel to stay! As a solo traveller it is a great location, real safe, comfy bed, everything I need! and I’m very happy to have found it! Aldi is just around the corner & so are some great restaurants and bars! They also speak great English! Thank you to the Manager, Luca and staff, and the darling 3 housekeeping ladies! Everyone was so kind and helpful too! I will be back again next year! Cheers Leeza! 💕🙏💕

This is probably the worst hotel I have ever been to. The reception area is super dark and reception is not helpful during check in. No one even informed us regarding the hotel, they just gave us the key. -The room was dirty, there was a lot of dust. -The room smelled like dog. -The bedsheet was very dirty and there was a lot of dog and human hair. -There were no towels in the room during check in time. -Housekeeping staff knocked at 8am to clean the room. -On their website, when you book, breakfast is included, but when you check in, they tell you it is not included because they changed the policy and the reception staff could not explain properly why there is no breakfast. -I will not recommend this hotel to all my friends and family.

We didnt get one bed for two people but two beds, so room was changed, new room was dirty, climatization not funcional, tv remote control not funcional, toilet seat was broken, there was no soap in soap dispensers, one small towel,, car parking place had no other entrance so we must always ask to open,, on terasse were dirty cups of coffes and cans of beer, tables were moving,,on the morning breakfast told us we didnt order it (we search hotel to have breakfast because of small baby), after 10 minutes told us they found it.. terrible