Ana R.
Google
While the staff was patient and kind, the physical state of the hotel is highly concerning. I was traveling as part of a group of 12 people, and we were all shocked by the conditions. I can honestly say this was the worst hotel I have ever stayed in.
Firstly, the level of hygiene at this hotel is unacceptable. The bedsheets, mattresses, and walls were all visibly dirty, and we even found spiders inside. In one of the rooms, the smell was so strong that we had to request a room change.
Additionally, the safes were not working, and, in one case, a window couldn't be closed or locked, leaving the room both unsecure and cold. To make matters worse, some of the hallway lights flickered constantly, and there were lamps that didn't work.
The bathrooms were also terrible:
- there was no toilet lid and no trash can. This was the first time I have ever seen a toilet without a lid.
- the showerhead sprayed water in random directions, and the doors did not close fully, leading to a flooded floor every time they were used.
- the few towels provided were stained and full of holes. Our group had to ask for replacements just to get usable ones.
In one room, the electrical outlet was not working and appeared to be of very poor quality, which can be dangerous.
The only positive aspect of this experience was the staff. They handled our numerous complaints and requests politely. It is a shame that such professional people are working in such a poorly maintained building.
To conclude, the structural and sanitary issues are too severe to ignore. Given that our entire group of 12 people experienced these problems, I strongly advise against staying here until a full renovation is completed.