Jill Sanchez
Google
I wanted to write and express my thanks as a travel advisor. Besides the hotel being a lovely place to stay...Two of my clients, ended up at the hospital at night for an urgent matter. When they were released, it was 4:30AM. The hospital could not secure a taxi for them. I called the hotel to see if they could help.
I wish I knew the name of the man that answered the phone. We had quite a language barrier, but we were able to figure it out and he sent a taxi to pick up my clients and bring them back to the hotel, safe and sound.
To find this customer service when clients are across the world is a rare find!