Hotel Toscana

I admit, I read the reviews after booked and was a little bit nervous. Upon arrival, I was pleasantly surprised. The room was clean and had plenty of storage. The location is amazing, right in the center of anything you want. It is not a fancy, full-service hotel, but on price comparison with the area, is more than adequate. We did laundry using the self-service machine and the staff was incredibly helpful.

We booked our hotels quite late so our options were limited. We stumbled across this room on airbnb (which we later realised after booking that it was part of this hotel). Honestly we had settled our expectations before arriving because of the many negative reviews about this place. After seeing all the other photos of the rooms/bathrooms i’d say that we were quite lucky in getting a decently clean room, also quite spacious as well. Our bathroom was also acceptable and did not look as outdated as some of the photos posted here. At least to us it felt quite clean. Staff were helpful when we could not figure out the sink clogging system (our own problem but he came to our room and taught us how to use it haha) and let us borrow an adaptor with a deposit. There are stains here and there, on the shower curtains, tiny one on the pillow case, but again we expected it so we were able to overlook it. We found that the main problem, instead of the room, was actually the doors (very hard to lock and unlock, can only be locked with your one key that they provide both inside and outside), and the hallways - it seemed like they did not really try to make it more ??presentable (the walk to our room on the first floor required us to walk past a space which had many tables and chairs, at times it kind of just looked like a storage area). The best part of this hotel is the location as it’s literally in the middle of everything. It’s about a 8-10 min walk from Interlaken west station. I think this hotel was ok for us as we were really only there to sleep and it was convenient to get to places. Also we were quite lucky in getting a decent room. But otherwise there are probably many better options for the same price in that area if you book early enough

If you don’t want anything fancy and can live with no-frills, this might be a good place for you. The location is wonderful and close to lots of restaurants. It’s also within walking distance from the train station and the park. Note, like many places in Switzerland there is no air-conditioning. Just make sure you ask for room service each day to get fresh towels. The lobby is nothing fancy, but gets the job done. It can be a little confusing to find because there are so many signs underneath the awnings. Check out the yellow sign and walk up the small alleyway into the lobby. Good place if you’re on a budget.

The location is good, walking distance from Interlaken West station if you use the front entrance; and at a stone's throw from the Hooter's park if you use the side entrance.|Many Indian and Asian restaurants in the vicinity.|We had an attic room. Was comfortable.|Elevators, airconditioning, self help laundry +|The entrance through the restaurant downstairs is a bit tardy.| Do not have coffee or milk sachets with the kettle.|

Our apartment was on 1st floor. It was as described. We are happy with kitchen and amenities provided. Location was plus point. Walkable distance and guest cards given to use for travel around Interlaken region. The bathroom curtain shall be kept inside to avoid water splash. Overall recommend to others.

We stayed there for 6 days, they did not change cups and glasses not even for once. The used cups we left in room were unclean when we came back, we had to clean them by ourselves. They did not change bedsheets until we took it out ourselves on day 5.. did not clean floor any day. Very bad service.

There is mould in the corner of the bathroom, and a bad smell in the tiny kitchen, which is terribly equipped (only one tablespoon) and badly maintained (cracked and peeling chairs, stained fridge, bent pans which cant cook your food properly anymore). On top of this, the bedsheets have the texture of one-ply loo roll and the pillow is pointless, may as well not be there its so flat. The bathroom has no mat on the floor, so everything gets wet, and the towels smell used. Feels like the flat was given a very light dusting before we got here, not the deep clean it really needs. This wouldn't be quite as ridiculous if the price wasn't so high- I understand its Switzerland but its not difficult to make a bit more effort to at least be a clean place to stay. We are leaving a day early to not stay here another night.

Great location. No A/C that we could find so we slept with windows open. Wasn’t bad but there is a saying “everyone has a naked neighbor.” Well I was that a couple of times because it got warm while we were there. Sorry neighbors… We only slept there because outside was a far better place to be in Interlaken.

The name of this hotel "Toscana" and the published figures of this hotel conjure up sentiments of Swiss-Italian hospitality, and maybe even mediterranen feels. But this is very much an illusion. Instead we were greeted by a Chinese intern with only average English skills at check-in and no Swiss or German language skills. The check-in stand is full of adventurous looking activities one can do in and around Interlaken - in Chinese with a young, and smiling Chinese lady. The rest of the staff appear to be imported Chinese labor from China without any language skills other than Chinese. These people maintain the hotel and operate the Chinese restaurant that you can eat at for a 10% discount if you bring your room key as proof. The rooms are very spartan: painted in white without any artwork. A tiny LED TV from what feels like 10 years ago hangs on a wall. The rooms do appear clean. But there is black mold that is partially painted over on the ceiling in the bathroom - a no-no in my book. On the flip-side the location is great. And the room service diligently keep the rooms clean. I would avoid eating in the area if you are looking for authentic Swiss atmosphere. The immediate area feels more like Chinatown in New Dheli with lots of Asian and Indian tourist trap restaurants. But if you are looking for that sort of food to feel home this is a good place. My theory and interpretation is that this was a struggling hotel business during the pandemic. During this time, it was bought up by an Asian business owner from Asia to extract out maximal value with minimal costs resulting in a place that feels down managed and past its prime - kind of like slum-lords sometimes do. Imported Chinese labor is used to minimize expenditures and helps with who this Hotel is marketed to: Chinese people from China who often are easier to please than this ABA. If I was from there, I would also be delighted by the choices of "home-cuisine" I was able to find around my hotel. But I am not, and so this has been a pretty disappointing experience. If you are looking simply looking for a central space to crash and not ambiance, this place will do. 3 stars.

We booked this hotel 2 months ago prior to our travel. We were given Rm 101. As we enter, we noted that there is water dripping from the ceiling right by the entrance. We were told that the 2nd flood was left with water unattended that causing the water leak. We were transferred to 2nd floor where the problem was coming from. They told us that they will just clean the room and let it dry. When we went back, the room was flooding water from the bathroom, We called the manager and he started drying the bathroom and the floor and stated that he doesn't know where the water is coming from and they already the room. We told him that we just got there and didn't stay in the room yet. He didn't even say sorry neither offer anything to compensate for the inconvenience but he told us to cancel the reservation on the spot and will give the full refund. There is no available hotel in the area but I am not giving him business and pay almost &1000 for a crappy hotel and very poor customer service. we have to cut our trip in interlaken because of this and have to go back to zurich.

Everything. They need to gut the building and start from scratch. Carpet is old moldy and stained.

This was the worst hotel I have ever stayed at. Black mold in the shower. The promotional pictures on the websites and booking sites are fraudulent. There are no yellow umbrellas, Swiss flags, or flowers on the balcony- in the hotel's attempt to deceive that you are in an Italian oasis. Instead there are Chinese and Arabic flags, cigarette butts were outside our window on the balcony, and an Indian restaurants below. The street looked like we were in Gaza, NOT Switzerland. One star, only as zero.was not an option

We checked in July 19th and the the room we had in the 1st floor are dripping water from upstairs and flooded the whole room . I asked the manager to change our and room they place us in the room 201 which is the room where the flooding coming from. We told the manager Calden that our room is flooded and after long day outside and it's our first time to get in and we are so disappointed with the room and the manager attitude . He told us to leave if we don't want the room. We demand to get transfer to any other room but he said , he doesn't have anything and if we want to leave , we can go . It takes a while for us to get our money back but we don't have any place to stay . He doesn't have any empathy and the manager is rude . The room is filthy and lots of mold . They don't have any air conditioning at all . Please don't book your stay here . It is disgustingly gross. I felt like I'm in the 3rd world country. I have a video if you need it .

Room was crap. I wish I knew before paying. There was no refund so we were stuck. I wouldn't recommend anyone to stay here.