Hotel Toscana

Stayed here for 4nights (4 single-bedded room). Love the room, not too small and fit for us to space and open our big luggage. The toilet got bidet, fortunately, which we believe very rare to find here in Swiss. Strategic location nearby public transport (train & bus stations) - Interlaken West. Even got a chance to see people ride a horse in the morning. Overall, good stay and thanks to Mr Muhammad and Kelvin for the excellent service 👍✨

Absolutely loved to stay here. Te team was welcoming, friendly and always ready to help. Specially for the Front office Manager Calvin and Mohammed. My room is very cozy and clean. And I would like definitely come back again. #friendly #clean # cozy #terimakasih🥰🥰

Stayed here for 2 nights. Not a very pleasant experience. The room we stayed in was for 4 people. Very moist to the point where we would wake up with condensation on anything metal. (door handles, windows, even my water bottle) The bathroom looked nice, but was far from it. The sliding door went past the wall, so if you closed it a little to far you were trapped in there. The shower drained very slowly, so it would fill up with water that you would just have to stand in. On top of all this, there thermostat ( or what we thought was a thermostat) did not work. The room was so hot the entire time and we had to open windows every morning to get rid of the condensation and heat. When we opened the windows you could see the steam coming out from the room. There was mold on the ceiling in some parts as well.

I stayed in here with two friends, and we were happy to find a room for three people, which is quite rare. At first, we were given a room in another building, but since both buildings are owned by the same owner (even though they have different names), we were moved to the other one. It was a bit inconvenient because the reception and the building were separate, so if you needed something, it wasn’t as straightforward. Still, we treated it like an Airbnb, so it was totally fine for us. This hotel is very strategic with a lot of shops nearby including halal food and grocery stores. Also close to the bus stop! (You can get the Interlaken pass for free bus here also!) The kitchen was very well equipped, and you could cook almost anything here. As for cleanliness, both the kitchen and bathroom were shared, so it really depends on the guests staying at the same time—if everyone keeps things clean, then it stays nice. Personally, I’d suggest the staff could assign the sharing bathroom especially with people of the same gender, as it feels more comfortable that way. Overall, with the facilities and the price, it was definitely worth the deal.

My husband and I were on our romantic getaway to interlaken and stayed at toscana. We had a fantastic experience with good amenities, impeccable services, and excellent room views.

Great location, easy to get to from the train station. We arrived late at night and the receptionist Mohammed was really friendly and helpful. The rooms are basic, but clean and offer everything you need.

I admit, I read the reviews after booked and was a little bit nervous. Upon arrival, I was pleasantly surprised. The room was clean and had plenty of storage. The location is amazing, right in the center of anything you want. It is not a fancy, full-service hotel, but on price comparison with the area, is more than adequate. We did laundry using the self-service machine and the staff was incredibly helpful.

If you don’t want anything fancy and can live with no-frills, this might be a good place for you. The location is wonderful and close to lots of restaurants. It’s also within walking distance from the train station and the park. Note, like many places in Switzerland there is no air-conditioning. Just make sure you ask for room service each day to get fresh towels. The lobby is nothing fancy, but gets the job done. It can be a little confusing to find because there are so many signs underneath the awnings. Check out the yellow sign and walk up the small alleyway into the lobby. Good place if you’re on a budget.

The name of this hotel "Toscana" and the published figures of this hotel conjure up sentiments of Swiss-Italian hospitality, and maybe even mediterranen feels. But this is very much an illusion. Instead we were greeted by a Chinese intern with only average English skills at check-in and no Swiss or German language skills. The check-in stand is full of adventurous looking activities one can do in and around Interlaken - in Chinese with a young, and smiling Chinese lady. The rest of the staff appear to be imported Chinese labor from China without any language skills other than Chinese. These people maintain the hotel and operate the Chinese restaurant that you can eat at for a 10% discount if you bring your room key as proof. The rooms are very spartan: painted in white without any artwork. A tiny LED TV from what feels like 10 years ago hangs on a wall. The rooms do appear clean. But there is black mold that is partially painted over on the ceiling in the bathroom - a no-no in my book. On the flip-side the location is great. And the room service diligently keep the rooms clean. I would avoid eating in the area if you are looking for authentic Swiss atmosphere. The immediate area feels more like Chinatown in New Dheli with lots of Asian and Indian tourist trap restaurants. But if you are looking for that sort of food to feel home this is a good place. My theory and interpretation is that this was a struggling hotel business during the pandemic. During this time, it was bought up by an Asian business owner from Asia to extract out maximal value with minimal costs resulting in a place that feels down managed and past its prime - kind of like slum-lords sometimes do. Imported Chinese labor is used to minimize expenditures and helps with who this Hotel is marketed to: Chinese people from China who often are easier to please than this ABA. If I was from there, I would also be delighted by the choices of "home-cuisine" I was able to find around my hotel. But I am not, and so this has been a pretty disappointing experience. If you are looking simply looking for a central space to crash and not ambiance, this place will do. 3 stars.

We booked this hotel 2 months ago prior to our travel. We were given Rm 101. As we enter, we noted that there is water dripping from the ceiling right by the entrance. We were told that the 2nd flood was left with water unattended that causing the water leak. We were transferred to 2nd floor where the problem was coming from. They told us that they will just clean the room and let it dry. When we went back, the room was flooding water from the bathroom, We called the manager and he started drying the bathroom and the floor and stated that he doesn't know where the water is coming from and they already the room. We told him that we just got there and didn't stay in the room yet. He didn't even say sorry neither offer anything to compensate for the inconvenience but he told us to cancel the reservation on the spot and will give the full refund. There is no available hotel in the area but I am not giving him business and pay almost &1000 for a crappy hotel and very poor customer service. we have to cut our trip in interlaken because of this and have to go back to zurich.

Everything. They need to gut the building and start from scratch. Carpet is old moldy and stained.

This was the worst hotel I have ever stayed at. Black mold in the shower. The promotional pictures on the websites and booking sites are fraudulent. There are no yellow umbrellas, Swiss flags, or flowers on the balcony- in the hotel's attempt to deceive that you are in an Italian oasis. Instead there are Chinese and Arabic flags, cigarette butts were outside our window on the balcony, and an Indian restaurants below. The street looked like we were in Gaza, NOT Switzerland. One star, only as zero.was not an option

We checked in July 19th and the the room we had in the 1st floor are dripping water from upstairs and flooded the whole room . I asked the manager to change our and room they place us in the room 201 which is the room where the flooding coming from. We told the manager Calden that our room is flooded and after long day outside and it's our first time to get in and we are so disappointed with the room and the manager attitude . He told us to leave if we don't want the room. We demand to get transfer to any other room but he said , he doesn't have anything and if we want to leave , we can go . It takes a while for us to get our money back but we don't have any place to stay . He doesn't have any empathy and the manager is rude . The room is filthy and lots of mold . They don't have any air conditioning at all . Please don't book your stay here . It is disgustingly gross. I felt like I'm in the 3rd world country. I have a video if you need it .

Room was crap. I wish I knew before paying. There was no refund so we were stuck. I wouldn't recommend anyone to stay here.