Narayanaswamy K
Google
I am writing to express my disappointment regarding my recent holiday booking through your portal. I chose Hotel TRH Mijas based on its ratings and reputation, despite there being more affordable options available. I opted to pay a higher price, expecting better quality and service, but my experience has been highly unsatisfactory.||1. No Dinner Upon Arrival:||My flight was delayed, and I arrived at the hotel around 9:45 PM. Upon arrival, I was informed that the kitchen was closed, and no dinner was available. I was not informed of this possibility beforehand by your team, leaving me unprepared after a long journey.||2. Substandard Room Allocation:||I was assigned a room outside the main building, adjacent to the road. When I raised this concern, the receptionist mentioned that these were the “cheapest rooms” allocated to Jet2 Holidays customers. This was never mentioned on your website, and I feel misled, as I paid a premium expecting a higher standard of accommodation.||3. Poor Room Conditions:||The room provided had a bad odor, lacked proper logistics, and was far below the expected standard. It is unacceptable that such rooms are provided despite the premium cost I paid.||4. We have taken half board . Even though we paid the so much money for dinner but no water was given during dinner