Soumyamoy D.
Google
Issues faced in 2 double bedded Executive Sea View rooms (402 & 403) booked through Agoda:
1. Hot water is available only from 6am to 10am, instead of 24x7. This is not mentioned in Agoda.com. Told this to the property manager, and he simply accepted the fact that they have a solar heater.
2. No electric kettles in either of the rooms initially. Requested for that separately and got that later.
3. No chairs were provided in one of the rooms. Requested several times for that, and got a couple of plastic chairs in pathetic condition. This doesn't match the standards of a deluxe room.
4. Litterbin lid was broken, this is completely unhygienic.
5. Cupboard doors were broken and cannot be closed.
6. White stain on the blanket. This is very unhygienic and pathetic, and can spread diseases. Got this one replaced at 12 am after several rounds of quarrels with the hotel staff.
7. Stains on bed sheet and pillows. Also dust, sand and glitter were present. Again got this one replaced after several quarrels with their staff at night 12 am.
8. Water clogging in the basin of both the rooms.
9. No liquid handwash was provided in a Deluxe room! This is such a basic necessity.
10. Air conditioning didn't work properly, and was getting switched on and off suddenly in both the rooms. The AC remote was not working in both the rooms. The ACs made a strange noise. Strange powdery and granular substance was coming out of the AC.
11. To my astonishment, I found a sanitary napkin present in one of the drawers in the bedside table. This is completely unhygienic, can spread disease and hampers privacy of other travellers.
12. Bedsheet in one room was of improper size.
13. Tiny insects, flies and mosquitoes were present in both the bathrooms. The bathroom was very untidy and improper paints and flooring.
14. Lizard was present in the room.
15. Wifi was not working most of the time. Speed was very slow and was getting disconnected frequently.
16. Property staff were extremely non-cooperative. I had to check-in early at 5 am on 23rd Oct, and for that I had to pay Rs 1050.00 extra just for a single double bed room, NOT Deluxe room.
17. Due to the untidy, pathetic and unhygienic room condition, I got skin rashes and itching just after leaving the hotel.
To sum up, never book this hotel. There are lot of other newly constructed hotels near to this hotel.