HOTEL TSANTELEINA

This is a difficult review to write because although the frontline staff at this hotel are genuinely wonderful—the woman in the breakfast room, the young gentleman at the bar, the valets, and the front desk staff all deserve praise—the management completely undermines the experience. We personally went to the desk to confirm that our party (three rooms) would be arriving a day late and, therefore, would not need the rooms. The manager verbally confirmed—twice—that we would not be charged. Despite this, we were later charged over $2,500 by a different manager for three rooms we did not stay in. When we pointed out that we had been explicitly told there would be no charge, management still refused to correct it. That isn't very ethical at best. Even more disturbing: during our stay, a national ski team was in-house for a World Cup event. It is standard practice to allow these athletes and coaches to check out at 1 pm after racing. Instead, the same manager had housekeeping remove their belongings, stuff them into bags, and leave them outside the rooms. Watching young athletes and coaches who are already under immense pressure, being treated this way, was appalling. Great staff. Terrible, untrustworthy management. I would not return.

Hotel was super convenient location a short walk to the base of the mountain (less than 2 mins walk). It was a charming comfortable hotel. The service from the staff set it apart. They were fantastic, super friendly, helpful, spoke perfect English. The included breakfast buffet had a huge selection and even included a bunch of fresh fruits and vegetables that you could press yourself for a healthy start

The last time I stayed in this village I was booked in at Le Blizzard next door and so I was very much miffed when I left it too late ⏰ to book - but I found a room next door and I’m happy to report it was an extraordinary hotel, great rooms, great decor, a lovely experience without it being invasive. You are so close to the main action and from the moment Lucas took my car keys I felt I was in capable hands and nothing was a trouble. I got my skis across the road , loaded my locker and I was set for a morning ski. The breakfast room is charming, the food was perfectly fine, perhaps the scrambled eggs looked a little dry and manky but I boiled my eggs anyway. Coffee was great. My only complaint would be that the rooms were a little too hot and dry and somewhat stuffy so keep a window open if you need a cold draft and some fresh air. High recommend would love to come again.

Really nice hotel with cosy/immaculate rooms and a great pool/sauna and steam room. I really enjoyed the breakfast selection and quality which fuels you up well for a day of skiing. Good facilities for ski storage and kind/friendly staff. Special thanks to Alizée on reception for helping to reunite me with lost property following my departure. Will definitely return soon.

I'm not usually one to complain about hotels, but I felt so strongly about writing a review I've created a TripAdvisor account just to write this! We had read good things about the hotel on review sites and in TripAdvisor comments. We don't consider these to be accurate - we were really dissapointed with our stay and it put a dampener on our trip. ||The hotel is really basic for the room rate you're paying. Whilst Val is extremely expensive these days generally, there seem to a be a number of other hotels in the price range where you're getting a lot more for your money. The primary pull factor you're paying for here is the location, which is excellent (albeit can be very loud at night and in the early hours being on the centre of the main "strip"). The spa is also a standout factor and has clearly received a lot of investment. ||Unfortunately there are a number of negatives to this hotel which would lead us to strongly recommend looking elsewhere:||- We stayed in an entry level room, which is tiny and extremely basic for the price point. The bathrooms are extremely outdated and inefficient - our shower regularly leaked everywhere. There is no bath and they are poorly designed. The room itself was so small it could barely fit our luggage. The room did not contain a kettle, coffee machine or any other similar amenities which should be (and are) included in any 4 star hotel at this price point. When asking about this we were told only the more premium rooms have kettles - there was no effort to provide us with one despite asking. This is hardly a large ask and is a basic point of most hotel rooms. ||- The beds are the most uncomfortable we have ever stayed in in a hotel (and we travel a lot). We also heard other guests complaining about the mattresses. They were bad enough that we considered moving hotels as we were getting no sleep / serious back issues. After a lot of complaining (which we would never usually do) the reception put us in a suite for our final night (with no assurance the bed would be any better). Whilst a reasonable gesture, the mattress was equally terrible. I can't imagine paying full price for one of these rooms - they are again very dated and poorly designed. ||- Whilst the food at dinner was a good standard, there was only one other cover during the night we are in the restaurant. Other restaurants at hotels / in the town were fully booked when we went. Whilst you may read this is an exceptional / much desired restaurant, the reality is that it's not. ||We had hoped given the price we were paying we would stay in a middle / top range hotel in Val. In fact, this was more basic than most hotels we have stayed in at much cheaper price points when skiing. The main draw is the location and the nice bar. We were really dissapointed and mostly avoided the hotel as much as we could (which isn't the worst thing on a ski holiday, but we had hoped it would be a nice place to relax!). ||I'd reccomend looking elsewhere at either a more expensive hotel or a rented accommodation. Don't be a victim of the middle price point like we were. AVOID!|

Excellent stay. Excellent hotel. Located just a few steps away from the slops in one of worldwide most renown ski station. In house restaurant was good, breakfast was far above expectations. The personnel and the service were excellent. Rooms are really good, fully equipped and beds are comfortable. I strongly recommend this hotel.

A nice place to stop by in the very centre of Val d'Isère. Wether for a quick lunch in the Salon, a Spa or even a Massage experience, a warm place with top services, great every time we come to Val d'Isère.

Excellent! Hotel Tsanteleina was perfect for our family of 4. We decided to take our young children to their first ski holiday in Val d' isere at the end of the season in April. Luckily, we had just arrived with the best snow of the season (yes, that late in April!)! Skiing in France is now imperative! Suite: Spacious and luxurious! The entire suite was perfect, rooms we spacious, and the seating and work areas were quite comfortable! Pool: Our children enjoyed the pool, a touch cooler for what we expected with a spa like amenity, but they were happy. Hospitality: We were greeted with white glove service! Luggage and ski equipment were taken and we easily enjoyed our stay from the moment we arrived. Location: Excellent locations to restaurants, shopping and skiing! Dining/Bar: Breakfast was delicious, providing a wide variety of food. The bar was well stocked and available for evening gatherings. Thank you, Hotel Tsanteleina!