v
Google
Stunning views and a fantastic location, the surroundings are truly breathtaking and ideal for anyone visiting Grindelwald. However, I found the overall experience disappointing due to the attitude of the hotel owner, who came across as unfriendly and unwelcoming.
As a Swiss passport holder and a native Swiss German speaker, I had expected a more professional and courteous interaction. I understand that Grindelwald and the surrounding areas face challenges with over-tourism and that this can create frustration for some locals, but as paying guests, a basic level of hospitality and professionalism should still be maintained.
While the location is wonderful, I believe the guest experience could be significantly improved with a warmer and more accommodating approach.