Hotel U Prince Prague by BHG

Beautiful hotel in a perfect location on old town square. ||We booked an airport pick up and had great service from the driver, one of the hotel staff met us outside the hotel and took us and our bags directly to the hotel room. ||The room was a deluxe room which was a really nice sized room which was perfectly clean and tidy. The bed must have been king sized with two separate quilts, which was perfect for the two of us. ||Bathroom was lovely, two sinks, huge bath and brilliant pressure on the water. Hot water was really good as well. ||We ordered food to the room for one of the nights which was good, great service from the staff again. ||Although the rooms have double windows which block out any sound of people or music from the roof top terrace above, we found that there was a lot of banging throughout the day. This banging started as early as 6am and goes on through to as late as 1am. ||It’s the sound of furniture being moved, cupboards banging shut but not a single voice. ||Not sure if this would be isolated to this particular room, but it’s really bad. We’ve only had one restful night out of five.||We booked for bed and breakfast for our stay but stopped using the breakfast after day two. ||Although the selection is quite good the room which it is located is as hot as a sauna, so things like the juice and fruit were warm. They also ran out of milk the first day and juice the second day. ||We switched to going somewhere else after this. ||On the note of heat, the rooms were really warm, even with the radiators off and “aircon” on full blast it was still hotter than I prefer to sleep in. The couple I spoke to in the room opposite said the same in passing.||The staff were really helpful, they even moved our rooms to try and reduce the noise issue. We think the new room was worse for the noise issue, but we still appreciated them trying to resolve it.||The price is good for the premium location. Straight outside the front door and you are on the square with loads to do.||The rooftop terrace is good for drinks and food, with amazing views. It does however attract a lot of people that don’t stay in the hotel, which increases foot traffic and general noise. ||I personally wouldn’t stay here again because of the noise, we are both light sleepers and couldn’t handle the restlessness. ||For information we stayed in rooms 31 and 41, so others might be better. 41 was the worst for the banging early in the morning.

Room door was warped so when closed you could see through the top half of the gap in the door also the same with bathroom door. Very noisy from people above us we could hear them talking clearly and bad squeaking floor boards not these people fault but I'm just speaking about our room stay . The breakfast is ok but the room it's in is like a sauna I'd say 40 to 50 degrees or definitely felt like it . Some staff are OK others not so much and when paying a bill the don't ask if you would like to tip they already have 12.5% service charge applied so if you don't want to pay it just ask for it to be removed if you feel service was bad. As we checked out reception said that the room had damages applied to it for 400ck When I said as for as I could she the room was perfectly OK and how we got it and can they tell me what was the damage done to the room they couldn't tell me . I ask several times what was the damage yet still couldn't say so I refused to pay and asked for a report to be printed then wrote on it that there are no damages and therefore I will not pay unless proof on hotels accusations could be provided. It really ruined our experience of this hotel and will not be returning it's a shame it location it good Another thing is the clock tower has a little show every hour from 8am to 10pm which is fine But the main bell ding once at quarter past twice on the half and 3 times on quarter to and once on the hour from 10pm to 8am so it can wake you when trying to sleep but of course depends where in the hotel you are . Our window faced out towards the old town square. This was our experience so hopefully if you do stay you will have a better experience.

We stayed in the junior suite and it was perfect. The location is close by to all attractions. The interior was stunning. The beds were huge and comfy. The staff even accommodated our late check out which we appreciated. Will be staying again! The black angels bar below is also a great underground speakeasy bar, we would recommend.

What a wonderful experience! Everyone at the hotel was kind and helpful. We loved being in such a historic location, just steps from the Astronomical clock and the Old Town square. We had drinks in the Black Angels Bar, dessert at the 4th floor terrace (awesome view), and dinner at the restaurant. Each provided a different and enjoyable dimension of what the hotel offers. We loved staying at U Prince Hotel! Highly recommend!

We ate dinner at the restaurant, the food we received was cold. Tip added to the bill without the customer's knowledge. Even in the menu it was not indicated. 12% in total. If only the food was tasty and the service was nice! I don't know what the tip is for. There are many more better restaurants . The price does not follow the quality of the food and service.

Review for Hotel U Prince 2 Hotel U Prince 2 is a charming spot with a fantastic location, making it perfect for exploring the surrounding attractions. You’ll love how easy it is to get around, with key landmarks and public transport just a short walk away. The rooms are spacious and cozy, offering plenty of room to relax after a day of sightseeing. While some details could use a little update, the overall atmosphere is warm and inviting. The staff are friendly and welcoming, always ready to help make your stay more comfortable. The breakfast buffet is a great way to start your day, with a variety of options to fuel your adventures. If you’re looking for a budget-friendly stay in a prime location, Hotel U Prince 2 is a great choice that delivers comfort and convenience with a friendly vibe.

Spectacular hotel with lots of quirky beauty,very clean and staff are wonderful! Breakfast was very good and the angel bar in the cellar was breathtaking! The roof top is a must ! Thank you Stella and Adam P. For our amazing stay...staff are so friendly and helpful. All and all amazing!

My partner booked this hotel and the NYE Terrace Party for my Christmas present ||On check in, we asked if we were to be issued NYE party tickets, the Receptionist said we just give our name to the host on the night. |(I will explain the fiasco later) ||On our first evening, we were told we couldn’t take a photograph in the bar by one of the waiting staff, there are no signs that we could see that said this. |How strange, you can’t take photos in a bar on a Christmas vacation. ||NYE day, we were rudely told we couldn’t sit at a table and have a drink, so we sat at the bar, no issue with that, then another couple had the same issue, they were told to leave the table, so they sat at the bar, then a waiter moved them again as the barman said they could, they just got up and left. ||On coming in to the hotel after a walk around the square, sits a young girl (The host for the Black Angle bar I believe) |She abruptly says” You can’t go upstairs” I replied “I can because I’ve paid to stay here and I’m on the 4th floor! |No manners, don’t even ask if we were guests, I understand the Terrace was closed in preparation for the party, but ASK me if I’m a guest of the hotel before making assumptions. ||NYE Terrace Party||We were greeted my a female host, we gave our name and were shown to a table for two on the Terrace. ||The table was not close to a heat lamp and was literally under a huge gap in the terrace roof which was blowing through cold air. |We partner politely asked the waiter if it would be possible to move to the table adjacent as it was out the way of the gap, he said he would ask someone else, another waiter came and advised “no” all tables are reserved” obviously as this was a ticketed event to which we also had paid a lot of money for. |We were not asking for a bigger table, extra heat, nothing other than to move a little further away from the draught. |My partner said this was unacceptable and asked to speak to someone else. |We don’t get moved thankfully, then all of a sudden this tall guy with a strange hair cut was loudly telling us that we had no reservation because we didn’t show a ticket! He said we had to go and sit downstairs at the bar! |Other guests were looking and I was so embarrassed. |My partner advised the tall man that we have a fully paid for reservation and proceeded to show him our email confirmation. |He then asked for my partners name, once given, he back tracked and said “ oh yes this is your actual table, this is booked for you. |I was so angry, this man assumed we were just trying our luck and had no reservation. |It was humiliating. ||One by one, the men that had been rude to us apologised, sorry isn’t good enough, it was a bad first impression and the damage was done. ||In to the early hours of NYD, we had to call reception repeatedly due to the noise from the staff on the terrace, we understood they have to clear up but they should know that guests are trying to sleep, the same on NYD evening, again we had to call reception.||We ordered room service|which was over an hour late, we called reception, they said the kitchen had lost the order! My partner had written on the receipt that he was not paying for the food. ||We would not stay in this hotel again even if it was for free. We are happy to be leaving today ||The majority of the staff are rude with the odd exception “Wendy” was by far the nicest member of staff here. She looked after us on NYE ||We are currently sat in the bar, if the manager wants a chat.||“Yes why?