460zq
Google
*This is a true 5-star hotel, in my opinion*||I can be neurotic and particular, to say the least, and from my initial contact pre-booking to check out, they handled everything flawlessly. |My first communication was with Bianca (concierge team), who spoke with me at length (at least 25 to 30 minutes) and convinced me to consider staying at this property. I am particular about my morning routine, which involves coffee, and she was able to address my concerns....btw another recommendation to the hotel, Brazil is well known for quality coffee. There is no place for Illy or Nescafe with so many phenomenal Brazilian offerings. |Next, I spoke with Gabriela in reservations who worked with me in finding a reservation to our liking.|Prior to our arrival, I sent a very long list of questions about Sao Paulo, itinerary ideas, culture/cuisine, etc which was handled professionally and with meticulous care by the concierge staff (Samuel, Pablo and Gabriela). Check-in was flawless and quite relaxing. The property is beautiful. The front desk staff was also 5-star in service. They were also more like an extension of the concierge staff and were able to answer many of my questions. Thank you, everyone, and Matheus! There were some complaints in the previous reviews regarding the rooms. Honestly, I believe that the rooms are more along the lines of a 4 star + but with the housekeeping services paying very close attention to detail, visiting 2 to 3 times a day, it was much more like a real 5 star. So, this ended up not being a real concern. As for the room itself, clean and quite comfortable. Again, flawless service per housekeeping and the hotel staff. |The rooftop restaurant was a regular evening haunt for us, with spectacular views of the skyline and decent cocktails. The arancini was excellent as well. |Throughout the stay, Pablo and Bianca followed up with us and made our stay memorable. They called and made reservations for us at restaurants/lounges around Sao Paulo, which was quite helpful. |The gym was quite functional for a hotel gym, and the indoor pools were clean and well maintained. |Overall, this was truly a 5 star experience all around. Special thanks to Pablo, Bianca, the rest of the concierge team and the front desk staff. |I will stay here exclusively on my future visits to Sao Paulo, I was considering the Rosewood prior to my visit, but I'm glad I chose to stay at Unique. |