Hotel Urban 101

Good for a single nights stay, towels not good and the room smelled. Stayed for 3 days never came to clean room even thought the cleaner was there everyday ||Staff were good, helpful and spoke english as well. centrally located for shops and restaurants.

Clean, comfortable, nice service from the reception team. Close of many things. Quite to rest.

9-10/2/24 Room 105 ||After a very long walk from the bus station in the heart of the day we arrived exhausted. ||A distant young man checked us in, but he became friendlier the more one talked . Maybe it is coming from very friendly Belice that the relative coldness of the Mexicans is felt.||The reception was bright and decorated with fake flowers in vases in floating shelving units, quite effective. Quotes for travelers were on the wall including Goethe. ||The room was big and one side had plenty of surfaces to store things but only one coat hanger! ||There was a desk with a lamp and chair under the big Daewoo (not smart) TV which showed only satellite/terrestrial TV only in Spanish, so not good for international businessmen. For some reason the TV did not turn off at the remote so I had to unplug it.||Beside it was a long wide mirror below an efficient quiet A/C unit.||A small window with a blackout blind let sufficient light in.||The room was lit with recessed LED strip lighting round the edge. ||Late night loud talking in Reception lounge till 1:30/2 which was not helpful. This place echoes and the staff did not seem to care that guests were trying to sleep. ||Breakfast sweet rolls were in one box, all gone by 08:30, no refill. Coffee still available||Shower was big, solid and with an overheard wide showerhead was at good pressure and hot. Extraction fan was a bit noisy. There was an annoying step up from the room to the showerroom/toilet which was a trip hazard late at night when going to the loo unless the lights were on (difficult if three staying in the room). The sliding door was very noisy and 'slammed' shut off not closed slowly. ||Sink and mirror had a light on the ceiling but not enough illumination for shaving. I bought my plug in bulb to fit into the side socket to help. Sink has a surface around to accommodate the washing paraphernalia.||Toilet could do with a deep clean around the base as it was a bit smelly from previous male guests missing. A bin for the paper was by the toilet. ||Only two towels were supplied for the three of us booked in which was fine for one night for us as we are eco-friendly as much as possible.||The queen beds were firm and comfortable with clean linen and relatively heavy duvet which was not used as it was so hot. There was a bedside cabinet between them with sockets for device charging but no bedside lamp (so I moved a spare one over (another was under the tv on the desk). ||In the morning at breakfast we tried to book ahead in the reception but the loud annoying music from downstairs, stuffiness, smokers' balcony (needs the butts cleaned out and pigeon pooh washed off the floor and ledge). The reception fan was on full blast (loud) aimed at the receptionist only (not on swing mode) so was not helping the general cooling of the reception. The internet wifi was erratic but we were forced to retreat to the room where it was quieter although the internet dipped in and out as usual. It was the same at noon checkout. She was otherwise friendly and happy to help with instructions to get to the bus/collectivo station nearby in the old market.||Check out time was a civilised noon, as we were checking into our Bacalar guest house from 14:30 there was less hanging around with heavy bags.

Had a nice clean and quiet room ,staff was friendly, serves was awesome,love there coffee and sweet pan for breakfast, defiantly would go there again.thw only thing missing was parking

Room is spacious. Only cold water in the shower. They put large amounts of toilet cleaner in the tank of the toilets. The whole room stinks of it. Bed is hard, if you need a soft matress, find another place. WiFi is good.

👍🏻 The hotel was located close to the pier where we had to be early in the morning to head to Belize. 👎🏻 The rooms were not as shown as on the picture. There was hardly any day light, the bed was small and very hard. Additionally, there was a strange smell in the room and the shower was not clean at all. Black hair on the floor and the water wasn’t warm. Overall we didn’t have a great stay and wouldn’t recommend staying there.

This hotel is conveniently located in the main part of Chetumal. We had a good sized and well appointed private room with bathroom next to the reception. It had everything we needed; a comfortable bed, hot shower, AC, free filtered water and Wi-Fi. It also had cable TV. Even though our room was closest to the reception desk, we had no noise problems. Another pleasant surprise was the light breakfast of tea/coffee and pastries that they had in the reception area. We appreciated this a lot!

I love to shop on the Av de Los Heroes when I am in Chetumal, and the location of this hotel was perfect-- about midway down the shopping area. We booked online on the hotel web site-- however were not able to pay with that credit card, since they need a card with a PIN. The staff was very friendly, and even stored our bags for us for free after we checked out for an hour in a locked room. We also really appreciated the jugs of free filtered water and the breakfast that was included. Wifi was free and fast, AC was cold. |||| A few things to note: apparently if you don't check in before 5:30pm the day of your reservation, they will give your room away. This was sent to us by email the day of-- so we didn't see it because we were traveling. Fortunately we checked in before that time anyways. Check out time is 12, but you can extend it for 100 pesos per extra hour. The noise definitely might be an issue for some-- the hotel is a modern design, and everything is concrete. This means noise echoes like crazy. There are 2 floors of rooms, I would recommend the 2nd floor if you are worried about noise since there are fewer rooms on that floor. I did wake up in the middle of the night because of noise from the first floor, but it wasn't extreme. There are no curtains on the room window, and the AC has a bright light, so if light at night is an issue you might consider this. ||||Overall I would stay here again!