Hotel Urban

The staff is friendly and helpful. The complimentary chocolates made on premises were outstanding. The room was clean and comfortable. The breakfast was excellent and offered a great selection. The location is excellent for walking and shopping. ||The lack of outdoor facing windows or any city views was disappointing - if those rooms exist, we were not offered any or given a choice. ||The room decor is not holding up well. It must have been stunning 10 years ago, but not any more. The 20th century bidet and egg shaped (elongated sideways) toilet are both odd and old already. Metal finishes are worn and tired. What looks like a VERY expensive buildout has not aged well. If it was a car, I would have traded it in for new years ago. Common areas are better, but the rooms are tired. ||I would ask if there are more recently updated rooms or rooms with exterior windows or a view when booking. What I was told was a Hilton Diamond Member upgrade when we checked in did not wow me. ||This is a very good hotel otherwise.

Best hotel I stayed at in Spain by far! The cava at check in and the chocolate truffles once I got to my room were the cherry on top. Great location with lots of restaurants and close walking distance to the park which I thoroughly enjoyed. The staff was kind, accommodating and I loved the turn down service with chocolate. They really make you feel special at this hotel.

Everything about the experience was amazing. The doormen were friendly and helpful. The front desk was cheerful and efficient. The glass of sparkling wine at check in was a lovely touch. The two story room was spacious and well appointed with really good chocolates in the room. Had a drink at the bar and breakfast at the restaurant. Service was good and food was great. Conveniently located near shops and restaurants.

One of the very best hotels I have ever stayed. The experience was exceptional. I have traveled extensively and this hotel is one of the very best. The staff was very knowledgeable, friendly and went out of their way to provide exceptional service. ||The service provided was superior as they were very attentive to my needs and requests.||Also, don’t miss the restaurant in the hotel - Cebo. It is exceptional and the experience there is second to none. Finally, their location is perfect for exploring the wonderful city of Madrid.||I strongly recommend this hotel and I will stay every time I am back in Madrid

I booked this hotel as I wanted to surprise my husband who is very picky for hotels and restaurants. |The location is perfect close to main attractions. Once you enter the hotel you are submerged in a quiet sophisticated environment that automatically takes you to a magical experience . |The staff specially Patricia at the reception was friendly and helpful beyond expectations.|The suites are beautifully designed and full of details to make you feel comfortable and relaxed.|A nice bar at the terrace and pool is perfect for chilling moment watching the sunset.|Breakfast also outstanding .|In all a perfect choice of hotel for a romantic weekend in Madrid .

My niece and I recently had the pleasure of staying at this amazing hotel in Madrid, and I can’t recommend it highly enough. From the moment we stepped through the doors, everything was flawless – warm welcomes, thoughtful touches, and impeccable service from the entire team. We were celebrating my niece’s 18th birthday, and the hotel went above and beyond to make it truly special. Waiting in our room was a complimentary bottle of cava, a beautifully presented cake, and a single red rose – such a thoughtful gesture that brought real joy to the start of our trip. It’s rare to find that level of care, and it didn’t go unnoticed. One of the loveliest surprises was the complimentary mini bar – restocked daily and filled with drinks. It made us feel so well looked after and added an extra layer of comfort to our stay. Another fun touch was the pick a mix station in the entrance! Breakfast each morning was absolutely gorgeous – a generous and beautifully laid-out buffet with fresh pastries, Spanish cheeses, cured meats, fruit, and hot options cooked to order. And of course, the rooftop terrace and splash pool was the perfect place for us to unwind in the afternoons. Whether we were swimming, sunbathing, or enjoying a drink. This hotel offers a wonderful blend of luxury, personality, and heartfelt hospitality. They made my niece’s milestone celebration unforgettable and created memories we’ll both treasure for a long time. I wouldn't stay anywhere else in Madrid – it was perfect in every way.

Hotel Urban ended up being one of our favorite stays in Spain. From the moment we arrived, the front desk set the tone with a warm welcome and a glass of cava, and check-in couldn’t have been smoother. The concierge was friendly and quick with recommendations, which helped us dive right into the city. The location is unbeatable—you can walk to just about everything worth seeing in Madrid. Our room felt sleek and modern, spotless, and comfortable. A huge plus: all the drinks and water in the room were complimentary and restocked daily, something we didn’t find at every stop on our trip. We made good use of the rooftop pool and bar. While there are only a handful of lounge chairs, we had no trouble finding space, and sipping cocktails by the pool after a day of exploring was the perfect way to unwind. Unfortunately, our schedule didn’t leave time to try the hotel’s other restaurants or bars, but they looked inviting. Overall, Hotel Urban has the complete package—great service, stylish rooms, thoughtful extras, and a prime location. We’d absolutely stay here again and recommend it to anyone visiting Madrid.

Excellent hotel in the heart of Madrid. I’ve stayed at several Hilton properties in Spain, and this one is remarkable. Service is exceptional and the design of the hotel is very sleek. We were treated very well. The hotel has many nice touches such as flat irons in the rooms, steam irons, robes, slippers, stocked mini fridge, etc. The breakfast was superb and the fresh squeezed juice blends were delicious. Beds are extremely comfortable. The pool is small, but very nice on a hot summer day. Patricia and Brian at the check-in desk helped us resolve a billing issue with absolute grace and kindness. We will definitely return.

Had a business meeting here, the staff was outstanding. I have a gluten allergy and they made sure i had something to eat during our group meals. Its a trendy hotel. The concierge did a nice job on helping me get tickets to the Real Madrid game. Awesome seats. The rooms was nice.

Check out the complete review at: https://www.randallosche.com/post/the-hotel-urban Golden Triangle Located in the heart of the city's "Golden Triangle," formed by the El Prado Museum, the Thyssen-Bornemisza Museum, and the Reina Sofía National Art Museum, only a few meters from the city's main tourist attractions, such as Puerta del Sol, Plaza Mayor and the Parque del Retiro park. During my stays, I took full advantage of the location. I visited Parque del Retiro twice, which is only a 12-minute walk from the hotel. On my first visit, I took a walk through a portion of the park and stopped for an Americano and to do some people-watching. The following day I took a 6-mile (9-kilometer) run through the park. The park is huge, and even with a 9 Kilometer run, I only covered a portion of the park. During my time in Spain, I initially spent time in Madrid, then in Barcelona, and finally back to Madrid for one last night before my departing flight from Madrid-Barajas Airport (MAD) the following day. Upon my return to Madrid from Barcelona, I could have stayed closer to the airport, maybe that was the most practical move, or I could have stayed in a different part of the city to explore more, but because my initial stay at The Hotel Urban was so outstanding, I opted to spend my final night in Madrid there. Early Check-in I do not handle missing a night of sleep well. When you fly from the states to Europe all flights are in the evening and you arrive in Europe in the morning, meaning that you miss out on a night of beauty rest. This was top of mind for me on my day of departure from the states. So much so, that I emailed the hotel asking about a potential earlier check-in. I wasn't expecting much if anything at all, nevertheless I figured it wouldn't hurt to ask in advance. The Hotel Urban not only read the email but also called me, twice! Unfortunately, I was boarding a flight and couldn't speak, but they persisted and followed up with me via email regarding my request. I was taken aback by the service that I was already receiving, and I hadn't even checked into the hotel yet. The Bar/Pool I'm usually not a lounge-by-the-pool type of guy, but I spent an entire afternoon poolside. It was very vibie. Maybe it's the environment the hotel created, maybe it's the type of clientele that the hotel attracts, but the pool area is very chill. People read books, dipped their toes in the water, and chatted quietly with their lounge chair neighbors or companions. They had fresh towels for all, a full-time pool attendant, and servers from the bar making sure you were all taken care of with your refreshments. Me, I had 1 Nordes gin and tonic, and almost faded into a blissful nap poolside, after being mostly awake for two days. Turndown Service Turndown Service: a service that is offered in some hotels in which the evening guest room is made ready for them to sleep in, for example turning down the bed top covers. Different hotels will provide different turndown services. Don't worry, this is mostly new to me too. At The Hotel Urban, they would close the curtains, place floor mats on each side of the bed, so your tootsies don't touch the cold floor in the morning, and placed a piece of chocolate on the nightstands as well. On my second stay, they placed a fresh-cut rose in my room, which I thought was a rather lovely touch as well. Must-Visit Nearby Restaurants La Rollerie La Rollerie is my second favorite café in Madrid, through no fault of their own. If you've been following along and read my review of Murillo Café, I think you'd be able to understand why. I noticed La Rollerie before even checking into Hotel Urban. As the taxi was getting closer, I was keeping an eye out for somewhere that looked inviting to grab some breaky once I had checked in. La Rollerie, sit prominently on the corner of a building right at an intersection, about a block before Hotel Urban. It has a massive storefront window that you can peep in to view all of the I'm-cheating-on-diet-today-pastries that they have available. It's a 1-minute walk from the hotel, about 85 meters. La Cabana Argentina Upon my return to Madrid, I had to purchase a new piece of luggage to make my return trip to the states more convenient. Don't ask, I overpacked and didn't have room to take back the stuff I bought! While checking in I asked the hotel staff if they had any recommendations on where I might be able to find a new suitcase. They had recommended a local shop not far from the hotel. The magic here is that this particular shop was down a street I hadn't yet journeyed down before, C. de Ventura de la Vega. To my pleasant surprise, I was passing a bunch of restaurants that I wish I had known were there earlier in the week on my first visit. (Deep regret was sinking in.) Check out the complete review at: https://www.randallosche.com/post/the-hotel-urban

Great Hotel with excellent service! First off, the property is beautiful.. great lobby, glass elevators, Glass Cocktail Bar & CEBO on main floor & rooftop pool up on the sixth floor with bar & food. Rolling in... doorman opens the door for you if you know what I mean. Had arrived pretty early for check and they simply said *no problema, your room is ready!* Upon check-in bags brought to room & functions of room explained along with a bottle of wine.. it's a nice touch.. they said. Nice room with wood floors, great bed, upstairs lounge area with another TV & leather couches, fancy artwork, outstanding functional bathroom complete with bidet! Everything in the fridge is complimentary.. some beers, cokes, water, etc.. another nice touch. The ONLY drawback I had here was the A/V set up, it's just dated with a smallish tv, minimal channels and not really capable of playing your music/ mirroring or much of anything. The staff was exceptional.. the girls at the front desk will do just about anything for you.. including booking a massage. (Sophie) Great restaurant recos as well! Now Madrid is a big city with a ton to see and PEOPLE everywhere so it's really nice to just go up to the pool and HIDE with a drink. Don't expect a big pool.. but good spot to enjoy the beautiful weather with nice views & great drinks & service! I sat up here 4 afternoons in a row and loved it. Check it out at dusk for some great photos, they said. Nice cocktail bar downstairs called Glass that's really something to see & not a bad spot to end the night or start. The location is literally perfect as it is a bit East of all the hot spots but only a 10 minute walk to Lavapies if you know what I mean! Also, the street next to the Hotel must have 20 restos as well as a great dive bar called Le Galleria around the corner/ must see!! I would highly recommend this property to anyone going to Madrid.. especially for the first time// talk later

The bar downstairs called Glass has amazing and creative starters of seafood and delicious non commercial wines, featuring the creative cuisine of Angel Leon chef from Andalusia. I loved the smoked sardine appetizer, muscatel dessert wine and the Ramsat Chardonnay. The staff is very attentive and kind, and the food is absolutely superb in addition to being delicious and esthetically presented.

This is a review for the bar not the hotel. The rooftop bar here doesn't have the spectacular views of Bellas Artes and the drinks are mega expensive but they and the staff are very nice and they also do proper tapas like croquetas. I'd say it's ideal for a pre-dinner weekday drink.

I love this hotel !the staff is friendly the rooms are nice and clean ,great room service and the staff is really friendly ..go for it! A very cool roof top great for views and photos ..cocktails ..great bar downstairs for a drink and a snack

This little gem is just up the street from my fav hotel in Madrid (the Palace). Just a few minutes walk (and I mean VERY few since I don't like to walk) and you walk down a few stairs from street level into what the Spanish call the Crystal bar which in English means "glass". With see-through acrylic chairs, table and bar,- it's easy to see how it got it's name. It's a very fun chic place to have a drink w/it's 21st century decor, svelte cocktail waitresses and glam clientele: when I was there s bunch of models looking very "Victoria's Secret" were having a party and sipping Tattinger Rose Champagne all night! When in Madrid,- stay @ the Palace and party @ the "Glass Bar"!! :-))

Gorgeous rooftop. Good service and decent drinks was slow when we went but I'm sure irs fun when busy. We still enjoyed the quiet night.

This is an outstanding hotel. The staff were superb, very accommodating, warm, helpful and genuinely interested. The room was comfortable and perfect for our needs. They let us check in early after our long international flight because our room was ready. The hotel is centrally located and not far from the Prado and the Cuenca District. The rooftop is a great addition to the hotel and a perfect place to have a drink at night. The breakfast was excellent, with a diverse spread and a Gluten free breakfast cake. This hotel is worthy of 5 stars. I've stayed all over the world, and this hotel is excellent. I will return.

Staff was nice but don't complain to the manager, unless you want to hear a lot of excuses. The hotel has lots of wood and glass. No carpet. That means whenever anyone is in the hallway or adjoining rooms, they might as well be in your room. Noisy. And don't expect to lounge around the pool much. There are only 4 lounge chairs. Other seating consists of uncomfortable mats on the ground surrounding a very small and not too clean pool. The photos of this hotel are misleading. I wanted to switch hotels as soon as we arrived but weariness from travel convinced us to stay. At least the location was convenient but there are plenty of other nearby hotels that are much nicer.

We had a wonderful experience! From the moment we were greeted to the moment we checked out, we were treated royally. Every member of the staff was attentive and helpful. We also highly recommend Glass Mar, the bar and restaurant. It's the perfect home away from home.

Super nice and friendly hotel. It has nice cosy and contemporary rooms. Breakfast is very good, staff really friendly and helpful. The bar is always lively and you can eat from a small but well selected menu. Highly recommended !

Great location and easy walking to most things. Staff in Glass Bar and front desk was terrific. Be warned of the following: paper thin walls. Had to ask to be moved at 4am so we didn't have to listen to the neighbor talking on his phone. Hardwood floors do not mix well with women coming back in high heels at 2am. Terrible mattress and pillows. Hard thin mattress, no fluff, old style motel comforter. It was a beautiful hotel and lovely staff, but would not revisit.

A super nice., upscale bar amongst a sea of lesser places. An oasis as it were. A little bit more in price but it is worth every penny. They are service oriented and very friendly ....appealing to professionals who want to be treated well. Great experience.

In August of 2010, my mother and I took our first trip to Madrid and stayed for 6 days at the Hotel Urban. She booked this place off of the strength that it was one of the more "artistic" museums, since my main reason for traveling, as an art history major, is to experience the art and culture. I loved this hotel. The decor from the lobby, to the bar, to the elevator, to the hallways to our room was nothing but artistic and inspiring. It was bursting with culture. Our room was very simple, the bathroom was gorgeous and there's even a pool on the roof. The staff was very helpful and welcoming. I loved Madrid and part of the reason our trip was so pleasant was due to our stay at this hotel. It's extremely modern, stylish and in the perfect location. This hotel is walking distance from the Prado, Thyssen and Reina Sofia. The tour buses make several stops surrounding this hotel, so it's very easy to travel and get around the city. There are also plenty of stores, restaurants and bars within walking distance. I truly recommend staying here.